Job Description Summary The Senior Manager of Field Services - Escalation Management is responsible for leading a team of technical experts, major incident managers and customer advocates in the effective resolution of technical escalations in the Services organization for US and Canada customers. This role ensures that complex issues are handled efficiently, enhancing customer satisfaction and service delivery. The Senior Manager will also drive process improvements and foster a culture of collaboration and excellence within the team. The Senior Manager role is a customer-facing leadership position directly responsible for managing a team of customer-facing experts in enterprise imaging radiology and cardiology IT solutions. This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities - Serve as the people leader for teams including Field Engineers, Solution Consultants, Major Incident Managers, and Customer Advocate Leaders, all focused on customer-facing support services for radiology and cardiology enterprise imaging IT solutions. Develop and support team members to excel in their roles - Manage the escalation process for technical issues, ensuring timely and effective resolution while coordinating with cross-functional teams - Provide advanced technical support and guidance during critical escalations, leveraging deep knowledge of products and systems. - Analyze incident data and escalation trends to identify opportunities for process enhancements and implement best practices in incident resolution. - Engage with customers at a senior leadership level to manage escalations and ensure satisfaction and success in support services - Lead the attainment of KPIs and drive continuous improvement, including Major Incident Management processes, escalation management, employee productivity, SLOs and SLAs, customer satisfaction, and retention. - Foster a culture of customer obsession - Partner with cross-functional leadership to identify gaps and improve processes and business results. Collaborate with Professional Services, Global Technical Support, Product Management, Organizational Readiness, and L4 Engineering teams to address underlying issues and enhance overall service quality - Represent Support organization in quality Audits. - Communicate effectively with internal and external stakeholders, providing regular updates on Support priorities, challenges, and outcomes; fosters strong relationships with key stakeholders to ensure alignment. - Partners with internal stakeholders and professional services & support teams to optimize operational processes and systems, ensuring buy-in and adoption of best practices and standard toolsets. Required Qualifications - Bachelor's degree from an accredited university or college and a minimum 2 years of radiology and/or cardiology IT enterprise imaging in a Support Services organization; OR a high school diploma/GED with a minimum 6 years of radiology and/or cardiology IT enterprise imaging in a Support Services organization. - Proven ability to drive root cause analysis and systemic improvements in customer experience and support KPIs. - Ability to facilitate and coach technical resources through complex problem resolution and customer communication, aiming to speed resolution and minimize escalations. - Executive communication and presentation skills, with a proven track record in successfully managing customer relationships and complex problems. - Excellent leadership and people development skills, with a servant leadership style. - Strong presentation, oral, and written communication skills; exceptional interpersonal abilities. - Proven track record of driving process improvements and ensuring compliance. - Willing to work a rotational on call weekend schedule that can include after hours for major incidents (approximately every 7 weeks). - Must be willing to travel up to 25%. - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics - Experience with PowerPoint, Excel, Smartsheet, Power BI, Service Cloud, etc. - Leadership experience that includes direct reports. - Demonstrated ability to establish and maintain effective queue management to meet customer expectations and SLO (Service Level Objective) and SLA (Service Level Agreement) obligations. - Knowledge of best practices and how one’s area integrates with others; awareness of competition and differentiating factors in the market. - Demonstrated ability to analyze and resolve problems. - Demonstrated ability to lead programs / projects. - Ability to document, plan, market, and execute programs. - Established project management skills. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-CLM #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $123,200.00-$184,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: September 30, 2026

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Golden Key Group (GKG) is seeking a Project Coordinator to support project managers in planning, executing, and closing projects. Responsibilities include: - Supporting project managers in planning, executing, and closing projects - Assisting with tracking project status, schedules, and deliverables - Organizing meetings and coordinating meeting logistics - Managing project documentation and records - Facilitating communication among project team members - Supporting administrative and coordination tasks related to project activities Qualifications - Active Top Secret clearance - Strong organizational and communication skills - Familiarity with project management concepts - Proficient in Microsoft Office Suite (Word, Excel, Project) - Associate's Degree + 2 years relevant experience in project coordination or administrative support for projects - Equivalency: High School Diploma + 4 years relevant experience Company Description With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002. Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Who we are We are a retention-first marketing agency supporting fast-growing e-commerce brands. We pride ourselves on tight operations, fast turnaround times, and clear communication. Our team operates with structure and discipline, while staying flexible and collaborative. Campaign Coordinators play a central role in making the whole system move. This role blends coordination, communication, and hands-on execution across modern lifecycle platforms. About the Role We’re hiring a full-time Campaign Coordinator who can manage campaign timelines, communicate clearly with strategists and project managers, and also build and QA email/SMS campaigns directly. You’ll keep projects moving, ensure all deliverables stay on track, and handle the end-to-end setup of assets inside modern email and SMS programs. If you’re organized, proactive, detail-focused, and able to move fast without sacrificing accuracy, this role is built for you. You must be available during US hours, specifically 9am–5pm in CST, MST, or PST. A skills test will be required. Core Tasks - Manage campaign timelines and ensure deliverables move smoothly from creative to implementation - Strong Shopify & Klaviyo (overall Direct-to-Consumer) experience. - Update Asana tasks throughout the build process - Communicate proactively with strategists, PMs, and creatives - Ensure all assets, briefs, and calendars stay organized and up to date Join client calls to provide status updates or take notes - Flag roadblocks early and surface issues before they become delays - Build email and SMS campaigns inside modern lifecycle platforms - Set up segmentation, tagging, UTMs, and filtering logic - Schedule campaigns and flows according to the marketing calendar - Troubleshoot basic to intermediate technical issues (events, profile inconsistencies, dynamic content) - Conduct full QA across emails and SMS (links, rendering, device checks, dynamic content, formatting, scheduling) - Follow structured SOPs with precision and consistency Must- Haves - 1 to 3 years of experience coordinating digital marketing campaigns or working inside modern email/SMS platforms - Strong English communication skills (spoken and written) - Extremely organized, dependable, and proactive in communication - Fast-moving executor who maintains accuracy under speed - Comfortable with process-heavy, detail-driven work - Confident in managing timelines and juggling multiple campaigns at once - Able to handle basic-to-intermediate troubleshooting - Comfortable using Asana and Slack in a structured operational environment - Eager to grow in both coordination and lifecycle execution Why Join - Fully remote - Be part of one of the most organized retention teams in the industry - Clear operational structure that helps you thrive and move quickly - Exposure to advanced lifecycle strategy and cutting-edge retention workflows

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. - Managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution. - Travel for onsite events domestically or abroad as required. Your Contributions - Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity. - Financial management, including budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting. - Sourcing, negotiating and managing site selections, contract management for venues and suppliers. - Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management. - Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.). - Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders. - Co-plan with colleagues and the client on larger scale programs; strong team player. - Ensure adherence to the client’s standards of operation and policies and that compliance and risk guidelines are followed. - Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events. - Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements. - Share knowledge of best practices, new suppliers, services and venues. Qualifications - 5–7+ years’ event management experience, preferably in a corporate or financial environment. - Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events. - Experience in working with and managing senior clients. - Bachelor's Degree Preferred. - Proficient with Microsoft Office applications such as PowerPoint and Excel. - Motivated, self-starter, ability to work independently and project plan; ability to think innovatively. - Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines. - Virtual event experience preferred – Webex and Zoom experience a plus. - Leadership/influencing/negotiation and decision-making skills. - Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions. - Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles. - Strong client management skills. - Strong oral and written communication skills. - Ambitious, proactive and highly organized. - Willing to travel to various locations for site-visits and on-site management of events. - Experience working with large and complex databases preferred, Cvent experience preferred. - Knowledge of venues and suppliers in key US cities. Benefits - Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA). - 401 (k). - Five Flexible Spending Accounts Options. - Generous Paid Time Off Allowance. - Employee Assistance Program (EAP). - Life, Disability & Pet Coverages. - Wellness Stipend. - Mobile Phone Allowance. - Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more. - Aura Identity Theft Protection. - Discretionary Bonus Structure. - Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. Salary Information The base pay for this position ranges from $70,000 – $100,000. This role is also eligible for an annual discretionary bonus. The base pay for this position ranges from $65,000 - $78,000 for CLT. This role is also eligible for an annual discretionary bonus. Equal Opportunity Employer FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.