We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness. Work from home option is available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite. Key Responsibilities: - Document problems, complete problem tickets, and request information in the support tools. - Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques. - Effectively manage call workload. - Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements. - Collaborate well in a team environment. - The full-time employee will work 5 days a week and must be able to work one weekend shift a week. Required Qualifications - 6 months of technical and/or call center experience Preferred Qualifications - Experience in a help desk/call center environment providing technical support in a retail environment. - Experience using computer hardware and software applications. Education - High School Diploma or GED required or 2 years equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/14/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment • Adjust training to meet the needs of our subscribers • Educate and train subscribers and caregivers on products/services in a professional, respectful manner • Process work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products • Schedule service and retrieval appointments with subscriber/caregiver within expected service and quality standards • Acclimate subscriber/caregiver to Lifeline equipment and service • Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment • Provide management with feedback and ideas for continuous improvement • Complete tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers • Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required • Occasionally required to work evenings and/or weekends for emergency service work orders

• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices • Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner • Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products • Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers • Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards • Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use • Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment • Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required • Provides management with feedback and ideas for continuous improvement • Occasional evening and/or weekend appointments required for emergency service work orders

• Provide high quality, detailed technical support for business critical issues • Act as a point of contact for support efforts for customers • Collaborate with a team of Technical Support Specialists • Perform problem re-creation and failure analysis • Provide detailed analysis and escalate problems cross-functionally • Prioritize and progress multiple assignments with tangible results • Proactively look for ways to improve processes and customer experience • Provide clear communication and analysis to internal and external stakeholders