We’re Strada, a global pioneer in payroll, human capital, and financial management solutions.
Strategic Account Executive
Location
North Carolina
Posted
97 days ago
Salary
0
Seniority
Lead
Job Description
Strategic Account Executive
Strada
• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service • Build and maintain long-term relationships with customers to foster loyalty and satisfaction. • Serve as the main point of contact for client inquiries, concerns, and feedback. • Analyze customer data and behavior to identify trends and opportunities for improvement. • Develop and implement CRM strategies to enhance customer engagement and retention. • Collaborate with sales, marketing, and product teams to align customer strategies with business goals. • Monitor and report on customer satisfaction metrics and KPIs. • Manage CRM systems and ensure data accuracy and integrity. • Lead initiatives to personalize customer interactions and improve service delivery.
Job Requirements
- Bachelor’s degree in business, Technology, or related field
- 10+ years of experience in Client Management / Account Management
- Proven experience in Customer Success, Account Management, or SaaS implementation
- Strong understanding of SaaS business models and customer lifecycle
- Excellent communication and relationship-building skills
- Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
- Analytical mindset with the ability to interpret customer data and trends
- Ability to manage multiple accounts and prioritize effectively
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
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