Description ABOUT US: Optidge is a home-grown remote-first digital marketing agency supporting small and medium businesses with SEO, paid media, and Hubspot services. We’re a team of ~40 spread through the US and internationally, aligning to values of Mentorship, Stewardship, Excellence, and Communication. THE ROLE: The Hubspot Implementation Specialist will report into the CEO, supporting the growth of a new business line centered around Hubspot and CRM buildouts for clients. This role is perfect for someone who has a deep understanding of the Hubspot platform, especially customizations and ground floor buildouts. We have scoped this role to work 10-15 hours per week on a blend of internal and external projects. Our budget for this role is between $35-40 per hour. Day To Day and Year 1: - Client Projects: Working on Hubspot setup and implementation projects, assessing client needs and scoping projects, CRM migration management - Future Scaling: Partner with our CEO to strategize and expand on growing client needs, building out a repeatable offering for CRM implementation - Sales Support: Participating in sales calls as needed to assess client needs and project lift, and surfacing opportunities to Paid Media team or leadership Within 3 months you’ll… - Have completed onboarding, understand our client operations, and begun work on your first project. - Start working on the more straightforward CRM buildouts for our Tier 2 and 3 clients By 6 months you’ll… - Fully own all tiers of client implementations, including customizations - Be participating and starting to lead sales conversations for clients who need CRM support - Start identifying areas of opportunity for us to pitch and sell our CRM services with our CEO and leadership At 12+ months you’ll… - Have created and implemented strategy updates with our CEO and leadership to expand Hubspot capabilities and our offerings - Fully own all CRM-related sales conversations, acting as our client-facing expert Requirements Your Experience To be successful in this role, you should have accomplished the below and be confident in owning each area on our team: - Understand Hubspot functionality to a deep level, like custom objects and how they work - Have set up a google ads or meta ad campaign that flows in and out of Hubspot - Worked directly with both clients and internal teams on CRM (ideally Hubspot) integrations - Owned data migrations from other CRM systems (even unstructured data) into Hubspot WHY OPTIDGE? Our team is a blend of full-time employees and fractional contractors. This allows each individual the flexibility to do work they enjoy in the structure they prefer. Regardless of your employee classification, we offer benefits that align to our values, including: - Individual growth plans that help you achieve your ideal career path - Incredible company culture. We are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships. - Great career growth opportunity. You’ll have direct access to agency leadership and graduate level university training.

As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

• Propel the consulting organizations offering for advisory services through the development or refinement of strategic solutions to improve clients’ organizational health • Demonstrate superior communication, collaboration and project management skills to successfully enhance or launch consulting solutions across the Consulting organization • Monitor financial services industry, consulting team and client needs to identify emerging opportunities for consideration to drive innovation within strategic offering to clients • Develop business plans to support funding and adoption of emerging services into consulting practice • Identify, document, and implement procedures and process improvements across consulting organization to create best-in-class solutions, consistent execution and efficiencies • Review and establish consistent deliverables across consulting organization through the development and maintenance of a catalog of market-facing consulting engagements, engagement bundles and subscriptions services with coinciding artifacts for each solution • Partner with data, marketing, operations, sales and consulting teams to deliver or enhance solutions to consistently meet or exceed client expectations, address market demand, optimize client performance and positively impact revenue • Establish strong working relationships with a variety of internal and external partners to ensure flawless implementation of new or enhanced solutions • Work closely with stakeholders to elicit, define and refine business requirements, translating identified needs into next-best-action within available solutions or identify new solutions to support requirements • Partner with identified Growth teams in new solution development or solution enhancements to capture critical feedback to release industry-leading solutions • Interact effectively, proactively and responsively with the highest levels of executive management, both externally with senior executives of FIs and internally within Velera • Act as a professional resource and mentor in contributing both to client engagements and internal discussions with Velera consultants • Champion change leadership to enhance Velera’s consulting services and foster a culture of entrepreneurial innovation where consultants are driven to find new solutions that benefit our clients • Lead and mentor preparation, articulation, and execution of business cases and implementation plans, including commercialization tasks across Advisors Plus and Velera. • Engage key stakeholders, internally and externally, in dialogue and problem-solving to support consulting team in identifying new consulting solutions in pursuit of outstanding client satisfaction • Maintain in-depth knowledge of trends and developments within financial services industry to determine future strategies and potential mutually beneficial partnership opportunities

Overview The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting and / or managing implementation activities from pre-sales support through production verification. Responsibilities - Project Management - Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan: - Identify and initiate joint company and client teams to complete pre-sales and/ or implementation opportunity analysis, establish medical policy, integrate applications, establishing invoicing, test configuration and interface, train end users and to communicate to internal and external audiences. - Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings. - Establish project plan based on scope of services. - Ensure company and client buy-in to project plan and milestones. - Ensure work of each company and client committees progress as scheduled against the plan - Coordinate, facilitate and document client-facing meetings for medical policy, technology, communication training, Finance and testing committees. - Ensure follow-through against commitments made by company and client resources. - Identify, track and ensure closure of all implementations related issues across all aspects of delivery. - Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis. - Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality. - Fulfill delivery responsibilities as outlined in the Implementations Responsibility Matrix. - Client Relationship Management: - Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period such as: executive leadership, medical policy, claims operations and grievance / appeals, provider relations, corporate communications, information technology, and Finance/actuarial. - Serve as key day-to-day client contact to present a consistent primary point of contact with company. - Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to Implementation Services VP and/or AVP for pursuit. - Leverage IS VP and/or AVP to solidify relationships with client executives not involved with the implementation daily. - Serve as key day-to-day client contact to present a consistent primary point of contact with company. - Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to Implementation Services VP and/or AVP for pursuit. - Leverage IS VP and/or AVP to solidify relationships with client executives not involved with the implementation daily. - Transition to Client Services and Network Operations: - Ensure client operational cycles are understood and supported by company. - Integrate and effectively transition to Client Service Manager to provide a seamless transfer for on-going business support. - Integrate and effectively transition to Network Operations to ensure seamless transfer for on-going technology support. - Implementation Process Improvement: - Undertake process and departmental improvement projects identified individually, as a team or as assigned by the Implementation Services VP and/or AVP. - Coordinate process improvement initiatives with other team members and organizational components. - Complete all responsibilities as outlined in the annual performance review and/or goal setting. - Complete all special projects and other duties as assigned. - Must be able to perform duties with or without reasonable accommodation. - Other responsibilities as assigned. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - Bachelor’s Degree - PMP Certification preferred - Health Claims system knowledge on any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare. - 6+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery. - Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project) - Functional SQL experience - Professional with ability to properly handle confidential information - Ability to work well independently and in a team environment - Ability to handle multiple tasks, prioritize and meet deadlines - Ability to work within a matrix organization - Excellent written and verbal communication skills - Must have ability to positively handle/manage stress, such as high work volume and frequent change - Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. Mental Requirements: - Communicating with others to exchange information. - Problem-solving and thinking critically. - Completing tasks independently. - Interpreting data. - Making timely decisions in the context of a workflow. - Maintaining focus. - Assessing the accuracy, neatness and thoroughness of the work assigned. - Learning new tasks and completing tasks in situations that have a speed or productivity quota. - Remembering and adhering to processes and protocols. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions expected. Base compensation ranges from $122,000 to $155,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. This role is based remotely and all interviews will be conducted virtually. Date of posting:03/06/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/05/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-RA1 #LI-Remote #Director