Company Overview Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a talented and experienced Senior Implementation Manager, Professional Services to lead enterprise client implementations from committed intent through program activation. This role will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value. Reporting to the Director of Professional Services, you will own end-to-end implementation strategy, translate client goals into technical solution architecture, and ensure operational readiness across product, engineering, operations, and client stakeholders. This is a highly visible, client-facing role that requires strong ownership, technical fluency, and the ability to thrive in ambiguity. Responsibilities - Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design - Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols - Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways - Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures - Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness - Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards - Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows - Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives - Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology - Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum Qualifications - Bachelor’s degree or equivalent experience - 10+ years of technology-enabled services implementation experience - 5+ years of vendor-side ownership of enterprise implementations - 5+ years managing cross-functional and project-specific teams in a matrixed environment - Demonstrated ability to translate business objectives into technical architecture and operational execution - Strong analytical and problem-solving skills with a data-driven approach to decision making - Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL - Familiarity with AI and LLM applications within technology-enabled service environments - Experience designing implementation processes, documentation standards, and scalable delivery frameworks - Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies - Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments - Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences - Ability to travel up to 25% Benefits - Ground floor opportunity with one of the fastest-growing startups in health-tech - Fully remote working environment - Competitive compensation (commensurate with experience) - Full benefits (medical, dental, vision) - 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.

About the Role As an Implementation Consultant, you will play a pivotal role in helping clients seamlessly adopt and integrate our cutting-edge products. You will collaborate with cross-functional teams and stakeholders to ensure the success of each implementation while maintaining exceptional client satisfaction. Your organizational skills and expertise in project management will be critical as you guide clients through the onboarding and implementation process efficiently and effectively. who What You’ll Own - Lead end-to-end project implementation for clients adopting our products or Encompass. - Act as the primary point of contact for client engagements, ensuring clear communication and alignment on goals. - Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed. This includes organizing and leading weekly project calls with each client, completing a consistent number of tasks and solutions to production, and ensuring ROI for the client. - Ensure projects stay within timeline, budget and scope. - Facilitate stakeholder meetings to gather requirements and provide solution recommendations. - Collaborate with internal teams to ensure timely delivery of project deliverables. - Address and resolve any implementation challenges, ensuring seamless adoption of the solution(s). - Train clients and end-users on platform functionalities and best practices. - Provide post-implementation support to ensure sustained client success. - Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience. - Adopt our #teamplayer value and assist on other projects/tasks as needed. About You - 5 years minimum experience in project management, particularly in technology or SaaS implementation. - Solid understanding of mortgage lending and regulatory requirements and their application to a general production workflow. - Experience with ICE's mortgage technology Encompass® - Self-starter with the ability to work with minimal supervision as a remote employee. - Exceptional organizational and time management skills with an ability to juggle multiple priorities. - Strong communication skills, both written and verbal, in English. - Experience working with clients in financial services, lending, or the mortgage industry. - Ability to conduct stakeholder meetings and effectively manage client relationships. - Proficiency in using project management tools and software. - A proactive and solutions-oriented mindset with a focus on client satisfaction. - Bachelor’s degree in business, management, or equivalent professional experience. Tech Stack - Teamwork Project Management - Microsoft 365 - Encompass® Perks and Benefits - Remote Work: No daily commute, no traffic. - Comprehensive Benefits: Medical, Dental, Vision, and more to keep you and your family healthy. - Monthly Socials: Play games, earn prizes, and have fun with all employees at Lender Toolkit. - Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More! - Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more! Lender Toolkit welcomes all candidates with equal opportunity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please note that at this time, Lender Toolkit does not hire individuals who reside within the state of New York or California. #LI-BS1

Description ABOUT US: Optidge is a home-grown remote-first digital marketing agency supporting small and medium businesses with SEO, paid media, and Hubspot services. We’re a team of ~40 spread through the US and internationally, aligning to values of Mentorship, Stewardship, Excellence, and Communication. THE ROLE: The Hubspot Implementation Specialist will report into the CEO, supporting the growth of a new business line centered around Hubspot and CRM buildouts for clients. This role is perfect for someone who has a deep understanding of the Hubspot platform, especially customizations and ground floor buildouts. We have scoped this role to work 10-15 hours per week on a blend of internal and external projects. Our budget for this role is between $35-40 per hour. Day To Day and Year 1: - Client Projects: Working on Hubspot setup and implementation projects, assessing client needs and scoping projects, CRM migration management - Future Scaling: Partner with our CEO to strategize and expand on growing client needs, building out a repeatable offering for CRM implementation - Sales Support: Participating in sales calls as needed to assess client needs and project lift, and surfacing opportunities to Paid Media team or leadership Within 3 months you’ll… - Have completed onboarding, understand our client operations, and begun work on your first project. - Start working on the more straightforward CRM buildouts for our Tier 2 and 3 clients By 6 months you’ll… - Fully own all tiers of client implementations, including customizations - Be participating and starting to lead sales conversations for clients who need CRM support - Start identifying areas of opportunity for us to pitch and sell our CRM services with our CEO and leadership At 12+ months you’ll… - Have created and implemented strategy updates with our CEO and leadership to expand Hubspot capabilities and our offerings - Fully own all CRM-related sales conversations, acting as our client-facing expert Requirements Your Experience To be successful in this role, you should have accomplished the below and be confident in owning each area on our team: - Understand Hubspot functionality to a deep level, like custom objects and how they work - Have set up a google ads or meta ad campaign that flows in and out of Hubspot - Worked directly with both clients and internal teams on CRM (ideally Hubspot) integrations - Owned data migrations from other CRM systems (even unstructured data) into Hubspot WHY OPTIDGE? Our team is a blend of full-time employees and fractional contractors. This allows each individual the flexibility to do work they enjoy in the structure they prefer. Regardless of your employee classification, we offer benefits that align to our values, including: - Individual growth plans that help you achieve your ideal career path - Incredible company culture. We are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships. - Great career growth opportunity. You’ll have direct access to agency leadership and graduate level university training.

As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.