Position Summary: ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Duties and Responsibilities: - Resolve inbound and outbound calls by using multiple applications and screens. - Respond to general billing inquiries to review and resolve account issues. - Ability to negotiate and obtain payments today or postdate within 7 days. - Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role. - Ability to clearly explain billing charges and answer any questions related to billing. - Ask probing questions to overcome objections by utilizing negotiation skills. - Meet minimal standards/goals monthly. - Meet all compliance and QA standards. - Flexibility with special projects which may require overtime. - Maintain appropriate attendance and adherence goals. - High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. - 5G Home Internet and Fixed wireless internet are NOT accepted providers. - Internet speeds of at least 25 mbps to download and 15 mbps to upload. Education/Certification: - High school diploma or equivalent. Experience: - Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount - Customer Service experience in a remote setting - Multi Computer-screen navigation, multiple applications, strong negotiation skills Skills: - Basic typing, math, and problem-solving skills - Strong communication and verbal skills - Ability to multitask with multiple computer programs. - PC experience and/or ability to learn basic functions. Training: - This role is onsite training in our Irving, TX location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Irving, TX site location for onsite training before transitioning to remote. - Training time: Monday - Friday, 8:30am - 5:30pm Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! - This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday – Friday. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application end date will be 4.6.26. This role is scheduled to start 4.27.26. Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​ Check out more about life at ADT here.

As a Remote Medical Collections Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Collections Specialist is responsible for processing, reviewing, and verifying reimbursement claims to ensure accuracy, compliance, and timely resolution. This role involves analyzing account balances, identifying discrepancies, and applying appropriate transaction codes to facilitate accurate claims processing. The Reimbursement Specialist I collaborates with internal teams to support workflow efficiency, revenue integrity, and compliance with payer guidelines while maintaining productivity and accuracy standards. - Processes and verifies reimbursement claims, ensuring accuracy and compliance with payer guidelines and regulatory requirements. - Reviews and resolves claim discrepancies, identifying incorrect payments, denials, or underpayments and taking appropriate action. - Applies correct transaction codes to accounts, ensuring proper claim adjudication and reimbursement flow. - Monitors and follows up on outstanding claims, ensuring timely resolution and payment collection. - Collaborates with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary. - Researches and interprets payer policies, ensuring adherence to reimbursement requirements and claim submission rules. - Documents account actions accurately and thoroughly in the appropriate systems, maintaining compliance with department protocols. - Identifies process improvement opportunities, contributing to increased efficiency and streamlined reimbursement workflows. - Maintains strict confidentiality of patient and financial information, ensuring compliance with HIPAA and corporate policies. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or coursework in Accounting, Finance, Healthcare Administration, or related field preferred - 0-1 years of experience in medical billing, reimbursement, claims processing, or accounts receivable required - Experience with payer reimbursement policies, claim adjudication, and healthcare revenue cycle operations preferred Knowledge, Skills and Abilities - Strong knowledge of medical billing, reimbursement procedures, and payer guidelines. - Familiarity with claim submission, denial management, and appeals processes. - Ability to analyze account balances, identify discrepancies, and apply appropriate adjustments. - Proficiency in electronic health records (EHR), billing software, and reimbursement systems. - Strong problem-solving and critical-thinking skills, ensuring accurate claims resolution. - Effective communication and collaboration skills, working with payers, revenue cycle teams, and internal departments. - Knowledge of HIPAA, compliance regulations, and healthcare reimbursement standards. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

• Submits timely, accurate invoices to payer for products and services provided. • Understands the terms and fee schedule for all contracts for which invoices are submitted. • Correctly determines quantities and prices for drugs billed. • Verifies that the services and products are correctly authorized and that required documentation is on file. • Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided. • Evaluates payments received for correctness and applies payments accurately to the system. • Verifies that payments received are correct according to the fee schedule. • Applies the payment correctly to the patient account. • Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment. • Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service. • Transfers payments belonging to other offices within 48 hours of receipt. • Follows up on invoices submitted to ensure prompt and timely payment. • Calls to verify that claims submitted were received and are in processing. • Sends letters to the patient or responsible party when their insurance carrier fails to make payment reasonable time frame. • Generates and mails statements and collections letters. • Follows-up on all denials within 48 hours of receipt. • Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule. • Follows HIPPA guidelines when accessing and sharing patient information to maintain patient and business confidentiality.

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First – We foster an inclusive, flexible, and fun workplace. Create Clarity – Open communication drives trust and results. Get Things Done – We focus, prioritize, and deliver with excellence. Deliver with Heart – We lead with kindness, humility, and strong teamwork. Listen to Our Customers – Their needs drive our innovation. Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella. We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you. We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team. About the Role We are seeking a transformational leader who will analyze, redesign, and execute a modern, data-driven collections and recovery strategy for our personal loan portfolio. We are evolving toward a more personalized, data-driven collections ecosystem and accelerating our shift into segmentation, digital engagement, and AI-enabled strategies. This role will serve as the primary architect and executor of a new approach rooted in personalization, AI/ML modeling, segmentation, multi-channel engagement, and a disciplined test-and-learn framework. You will own diagnosis of current performance, to strategy design, deployment, testing, and optimization in partnership with Credit, Data Science, Product, Engineering, and Operations. This is an ideal role for someone who has successfully modernized collections environments and wants to lead a high-impact transformation. Key Responsibilities-Current-State Assessment & Transformation Leadership - Conduct a full diagnostic of existing treatment paths, channel dependency, saturation levels, and performance breakpoints. - Identify opportunities to shift from a one-size-fits-all model to highly personalized, segmentation-driven strategies. - Lead the strategic roadmap to modernize collections using analytics, digital engagement, automation, and AI/ML. Key Responsibilities-Strategy Design & Execution - Design new segmentation frameworks, risk-based treatment paths, and personalized engagement journeys. - Build and deploy AI/ML-informed strategies, including repayment propensity models, roll prediction, optimal contact timing, and next-best-action recommendations. - Rapidly develop and implement champion/challenger tests, ensuring continuous experimentation and measurable improvement. - Serve as the primary driver of execution, overseeing business requirements, UAT, strategy deployment, and post-launch monitoring Key Responsibilities-Omni Channel & Digital Modernization - Reduce reliance on phone outreach by expanding digital-first strategies across SMS, email, IVR, self-service, and automated flows. - Implement decisioning and orchestration platforms that enable real-time personalization and strategy optimization. - Partner with vendors and internal technology teams to evaluate and integrate new tools that enhance collections performance. Key Responsibilities-Performance Management & Optimization - Define and own the evaluation of strategy effectiveness (cure rates, roll rates, loss mitigation, liquidation, cost-to-collect). - Conduct deep-dive analyses on customer behavior, channel performance, and economic trends to refine strategies. - Provide strategic insights and recommendations to senior leadership regarding portfolio performance and loss forecasting. Key Responsibilities-Cross-Functional Partnership & Governance - Collaborate closely with Credit Risk, Operations, Data Science, Product, and Engineering to ensure seamless strategy development and deployment. - Ensure all strategies comply with FDCPA, UDAAP, TCPA, and other regulatory requirements. - Promote a customer-centric, ethical approach to engagement and repayment solutions. Qualifications - Bachelor’s degree in Business, Finance, Data/Computer Science, or related field; Master’s preferred. - 10+ years of experience in collections strategy, risk strategy, consumer lending, or analytics-driven servicing environments. - Proven experience transforming collections operations from traditional workflows to data-driven, digital-first, segmentation-based execution. - Strong analytical skills with hands-on experience in SAS (preferred), SQL, Python, or other analytical tools. - Familiarity with decision engines, CRM technologies, dialer platforms, and modern digital engagement tools. - Deep understanding of regulatory frameworks governing collections. - Demonstrated ability to lead cross-functional initiatives and drive measurable portfolio outcomes. What Were Looking For? - A creative problem solver who can diagnose complex systems and design scalable, modern solutions. - A hands-on builder who is comfortable moving from strategy to design to execution. - A data-driven leader passionate about experimentation, measurement, and continuous improvement. - Someone who thrives in a fast-paced environment and can influence without authority across technical and operational teams. $160,000 - $180,000 a year In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 35% of base salary. Employee Benefits Best Egg offers many additional benefits for our employees, including (but not limited to): · Pre-tax and post-tax retirement savings plans with a competitive company matching program · Generous paid time-off plans including vacation, personal/sick time, paid short-- term and long-term disability leaves, paid parental leave, and paid company holidays · Multiple health care plans to choose from, including dental and vision options · Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts · Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs · Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more! #LI-REMOTE In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here