About Perceptive Our mission is to shape the future of clinical research. With decades of experience and the brightest minds in the industry, we help the global biopharmaceutical industry bring new, advanced medical treatments to market, faster. We seek to change the world, and with the support of our teams across the globe, we flourish together. At Perceptive, we are one team. We learn, grow and win together. Are you ready to help change the world? Apart from job satisfaction, we can offer you: HEALTH: - Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: - Paid time off policy including holidays and sick time - Internal growth and development programs & trainings WEALTH: 401(k) program, life & accident insurance and disability insurance About the role As Solutions Designer, your role sits within multiple areas of the business, to facilitate the generation of value from our products and services for our customers, both internal and external. At the core of this role, is your ability to gather requirements from multiple stakeholder groups and look for opportunities to drive efficiency and value. Creating and maintaining meticulous documentation, our SD resources are flexible, knowledgeable communicators, influencers and facilitators; evidence-led to develop best of breed solutions and services our customers are delighted to use. As Solution Designer, you will work with Senior/Principal Solution Designers to support larger initiatives and the ownership of specific smaller items of work. Key Responsibilities: Requirements definition & management: - Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives. - Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. - Provides constructive challenge to stakeholders as required. - Prioritizes requirements and documents traceability to source. - Reviews requirements for errors and omissions. - Provides input to the requirements baseline. - Supports authorized requests for changes to base-lined requirements, in line with change management policy. - Ensures all relevant documentation is maintained in accordance with relevant regulatory Guidelines and SOP’s ensuring all relevant stakeholder are updated. Business analysis: - Assists in investigating operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. - Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and assists in identifying options for consideration. - Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance measures. User centricity analysis: - Describes users’ goals and tasks and the environment within which the system, product or service will be used. - Facilitates both moderated and unmoderated user centricity assessments. - Evaluates prototypes or designs of systems, products or services against the agreed usability and accessibility expectations. Interprets and presents results of evaluations and priorities issues. - Assists in assessing the stability of requirements against changes in use. Relationship management: - Implements stakeholder engagement/communications plan. - Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. - Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. - Helps develop and enhance customer and stakeholder relationships. Business process improvement: - Assists with analyzing and designing business processes; identifying alternative solutions to exploit new technologies and automation. - Develops graphical representations of business processes to facilitate understanding and decision making. - Assists in assessing the feasibility of business process changes and recommends new approaches. - Assists to select, tailor and implement business process improvement methods and tools at program, project and team level in line with agreed standards. Other : - Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills): - Excellent interpersonal, verbal and written communication skills - A flexible attitude with respect to work assignments and new learning - Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail - Must have the ability to work methodically in a fast-paced, time-sensitive environment  - Demonstratable ability to apply critical thinking to problems and tasks  - Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities - Ability to identify and implement process improvements  - Proactively participates in skills improvement training and encourages their teams to participate  - A self-starter and able to work under own initiative  - Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain Experience, Education, and Certifications: - Experience of working in and knowledge of the life sciences sector  - Solid experience of using relevant analytical computer languages (such as R, Python, SQL) - Solid professional experience in the same or very similar role  - Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data Modelling using appropriate industry standards and/or other BA methodologies - Knowledge of and experience in Scope Management - Awareness of best practice within business analysis domain, BA Professional qualifications - Process Modelling using standards such as BPMN - Knowledge of and experience Lean Six Sigma - Knowledge of and experience Root Cause Analysis This role is remote. Candidates located in the following states: AZ, CT, DE, FL, GA, IL, MA, MO, NH, NJ, NC, PA, UT, VA are preferred. The annual base salary range for this role is $71,000-$133,000. This range represents the anticipated initial annual salary and will vary depending on several factors including the candidate’s experience and skills as well as market rate adjustment. Come as you are. We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io. As a Staff Solutions Architect at Upbound, you'll be a vital part of our go-to-market team, focusing on the post sales implementation of our products and adoption of solutions. Drawing from your deep technical knowledge and experience with implementing cloud native solutions based on Kubernetes, you will have a significant impact on driving and executing the technical implementation of Upbound's products and solutions. This will include building rapport with our new and existing customers to ensure a smooth delivery and adoption of our products. In this role, you will: - Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation. - Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight. - Ensure successful adoption of Upbound and Crossplane technology into customer production environments. - Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work. - Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments. - Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base. - Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See as an example https://github.com/upbound/platform-ref-aws. - Work cross-departmentally to find solutions to complex scenarios and integration issues. - Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap. - Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows. You are a good fit if you have: - Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc. - Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production. - A background in platform engineering/SRE with building an IDP (Internal Developer Portal). - A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers. - Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management - Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption. - Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments. - Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps. - Programming skills in a modern language (Go is ideal). - The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds. - Successfully managed multiple projects and priorities in a fast paced and dynamic environment. - Excitement and comfort being a key part of further defining, scaling, and making this critical part of our engineering and customer solutions efforts thrive. It is a plus if: - Crossplane experience is highly preferred. - You are actively involved or have contributed to the upstream Kubernetes community. - You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project. - You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment. - Current CKA or CKAD certification. #LI-REMOTE Why Upbound? At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io. As a Staff Solutions Architect at Upbound, you'll be a vital part of our go-to-market team, focusing on the post sales implementation of our products and adoption of solutions. Drawing from your deep technical knowledge and experience with implementing cloud native solutions based on Kubernetes, you will have a significant impact on driving and executing the technical implementation of Upbound's products and solutions. This will include building rapport with our new and existing customers to ensure a smooth delivery and adoption of our products. In this role, you will: - Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation. - Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight. - Ensure successful adoption of Upbound and Crossplane technology into customer production environments. - Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work. - Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments. - Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base. - Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See as an example https://github.com/upbound/platform-ref-aws. - Work cross-departmentally to find solutions to complex scenarios and integration issues. - Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap. - Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows. You are a good fit if you have: - Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc. - Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production. - A background in platform engineering/SRE with building an IDP (Internal Developer Portal). - A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers. - Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management - Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption. - Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments. - Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps. - Programming skills in a modern language (Go is ideal). - The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds. - Successfully managed multiple projects and priorities in a fast paced and dynamic environment. - Excitement and comfort being a key part of further defining, scaling, and making this critical part of our engineering and customer solutions efforts thrive. It is a plus if: - Crossplane experience is highly preferred. - You are actively involved or have contributed to the upstream Kubernetes community. - You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project. - You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment. - Current CKA or CKAD certification. #LI-REMOTE Why Upbound? At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

Plans, manages, and facilitates installation of medium/large sized software programs or other technical projects to support systems, processes, or project teams across the Enterprise Revenue Cycle. Leads teams to manage implementation process. May provide project plans and other design documentation to facilitate implementation of projects, processes, website, or training concepts. Manages installation of new and existing programs, web site efforts, process workflows, training documents, reports, or tables. Ensures appropriate testing for system enhancements are complete and accurate before implementation. Leads teams with appropriate stakeholders in the Revenue Cycle, IT, and Operations. Creates unique billing scenarios to assist creation of testing plans. Develops functional requirements with user community when new applications are proposed. Estimates non-IT resource allocation for software enhancements and develops the project time line to coordinate with other competing projects. May work with IT to assist in IT resource allocation for budgeting purposes. Provides sizing documentation for resource allocations. Closely monitors resources and escalates resource issues to Senior Systems Analysts or leadership. Leads efforts with external vendors and/or internal stakeholders to escalate issues and attain resolution. Supports Senior Systems Analysts as needed. Initiates solutions through understanding of Enterprise Revenue Cycle data and database structure (i.e., clinical and non-clinical systems) to provide resolution for complex issues. Facilitates discussion with leadership. Leads effective business meetings, which includes participants throughout Mayo Clinic. Provide presentations to senior leadership. Recommends and prioritizes enhancements to existing computer software applications or hardware in collaboration with Enterprise Revenue Cycle Leadership, IT, staff, and end users. Leads efforts to redesign systems and workflows to utilize computer systems effectively. Recommends and prioritizes enhancements to existing software applications in collaboration with Enterprise Revenue Cycle leadership. Collaborates with IT to resolve Enterprise Revenue Cycle issues within Mayo information systems. Leads the acquisition of additional computer systems to realize process improvements in the Enterprise Revenue Cycle. Documents changed processes and ensures changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users. Ensures applicable systems and processes meet and comply with federal and state requirements. Understands internal control documentation and testing requirements and applies to ongoing processes as well as new software/hardware installations. Ensures a control environment is maintained to preserve Mayo Clinic's Standard of Ethics and minimize financial and legal risks for the organization. Mentors and develops staff. May work evening and weekend hours as needed. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.