This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking an AI Deployment Lead to scale our existing AI initiatives across customer service and back office operations. This is a hands-on role that sits at the intersection of technology, operations, and change management. You'll take our AI pilots from proof-of-concept to production, driving measurable improvements in efficiency, quality, and customer experience across our BPO operations. What You'll Do - Scale AI Deployments (Months 1-6) - Assess current AI pilots (agentic/customer-facing and human-in-the-loop systems) and develop scale-up plans - Design implementation roadmaps that balance quick wins with long-term transformation - Build robust testing and quality assurance frameworks to ensure AI systems meet accuracy and performance standards - Establish metrics and monitoring systems to track AI performance, ROI, and business impact - Drive Operational Integration (Ongoing) - Redesign workflows to optimize the handoff between AI agents and human operators - Work closely with operations teams to identify high-value use cases for AI augmentation - Develop protocols for exception handling, escalations, and continuous improvement - Create feedback loops between frontline teams and AI systems to improve model performance - Enable Teams and Manage Change (Ongoing) - Train customer service and back office teams on working effectively alongside AI systems - Build internal champions who can drive adoption and provide peer support - Partner with HR and L&D to update training programs and performance metrics for AI-augmented roles - Communicate transparently with teams about AI's role and address concerns proactively - Technical Implementation - Configure and fine-tune AI platforms (chatbots, virtual agents, RPA, document processing tools) - Collaborate with vendor partners and technical teams on integrations with existing systems (CRM, ticketing, ERP) - Troubleshoot technical issues and coordinate with vendors for resolution - Maintain documentation of system configurations, workflows, and best practices Qualifications - 3-5 years in operations, process improvement, or technology implementation roles (BPO/contact center experience strongly preferred) - Proven track record implementing AI, automation, or similar technology in customer service or back office environments - Hands-on experience with AI platforms such as conversational AI tools (e.g., Dialogflow, Amazon Lex), RPA (e.g., UiPath, Automation Anywhere), or document AI solutions - Deep understanding of BPO operations, KPIs, and quality standards Requirements - Practical knowledge of AI/ML concepts, limitations, and appropriate use cases - Ability to evaluate AI system performance and work with technical teams on improvements - Experience with workflow design tools and process mapping - Comfortable with data analysis to measure impact and identify opportunities Benefits - Exceptional change management skills—you know how to bring people along on a transformation journey - Strong stakeholder management across technical teams, operations, clients, and frontline staff - Pragmatic problem-solver who can balance innovation with operational stability - Excellent communication skills; can translate technical concepts for non-technical audiences Nice to Have - Experience in a scaling or high-growth BPO environment - Knowledge of customer service platforms (Zendesk, Salesforce Service Cloud, etc.) - Familiarity with prompt engineering and LLM-based applications - Certifications in project management, process improvement (Lean/Six Sigma), or AI/ML

Exit Factor is Expanding Their Already Successful Team! You must be located in Reno, NV to apply for this position. We are hiring in the Reno, NV market only. No relocations. What is Exit Factor? Exit Factor is a business consulting firm. Our passion is helping small to medium size businesses increase their profit, efficiency, and value of their business to prepare for the sale of the company in the future. We do this through business valuations, 1:1 consulting, and online programs. We work with companies between $0 - $30 million in revenue across the United States in various industries. We are a small team ourselves but owned by a large global organization. We have the feel of a small business with the resources of a multinational company. What the Job Is: Our Business Coaches and Consultants work with small to mid-sized business owners to help them increase their companies' profit, efficiency, and value. Our consultants engage with new leads, convert them to clients, and work with those clients in 1:1 sessions based on our proprietary method and system. We have a full training and certification program and provide house leads and an automation/nurture system designed to increase your efficiency. A career with our firm allows you to assist small to medium-sized business owners in preparing their companies for sale by increasing the value of their businesses. In this position, you will have the chance to interact with numerous businesses across hundreds of industries, gaining knowledge and learning not accessible in most positions. Day to Day responsibilities include: - Meeting with potential Exit Factor members. - Conducting 1:1 consulting sessions with clients following the Exit Factor system. - Providing additional resources in our online curriculum to enhance sessions. - Participating in initial training and certification and continuing education. Why Join Now? - Exit Factor was founded by one of the leading industry experts in M&A and exit strategy. We have now expanded to a national franchise with more than 30 locations across 18 states. - The exit planning market has never been better, with 75% of business owners transitioning in the next 10 years creating a domestic market for exit planning services of $92 billion. - A career with ultimate flexibility: design your schedule and work remotely. - The support and resources of a large-scale global company with a small business and family feel. - Mentorship and resources from the top professionals in the country with a corporate team for support. - Working with industry leaders with a true entrepreneurial spirit and growth mindset. - Ability to expand and contract your work as necessary: scale from micro to full time hours. Think you have what it takes? Our ideal candidate: - Preferred related experience: personal exit or sale experience, previous business consulting/coaching, and related exit strategy or M&A experience - Computer proficiency is required, including conducting Zoom presentation meetings. - Some experience in a customer-facing role or a love for customer interaction. - Exceptional verbal and written communication with particularly strong phone skills. - Enthusiasm for entrepreneurship and business. - Entrepreneurial mindset: a proactive, driven, strong desire to succeed, competitive, committed to accomplishing objectives, opportunistic. - Time management and organizational skills. - Knowledge of the following technology systems or ability to figure it out: Microsoft Office Suite, CRM, Zoom. About Us Exit Factor™ offers a proven method that helps small to mid-size business owners maximize their company’s value. Through one-on-one consulting services and online programs, the trusted advisors at Exit Factor teach entrepreneurs how to successfully improve their company's profitability, efficiency, value, and ultimately ability to exit. Exit Factor is part of the consulting division within the United Franchise Group™ (UFG) family of brands. Benefits and Growth - Proven and proprietary consulting system. - Initial training and certification. - Continuing education and training with a community of other consultants. - Design your own schedule. - Ongoing training and support. - Technology and automation systems. - Corporate support staff. - Growth potential within our organization. We believe our culture creates a unique work environment where like-minded individuals can thrive, grow, and support each other. If this sounds like a match for you, we invite you to complete our application and questionnaire. We look forward to speaking with you! This is a 1099 contract position. Payment is commission only + share of revenue managed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. - $25,000 - $75,000 a year.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us to redefine how work gets done in an AI-First enterprise! We’re seeking a Senior Principal, AI Transformation Lead to guide workforce and process redesign efforts that turn AI investments into measurable business value. In this role, you’ll partner deeply with business functions, HR, and AI engineering teams to rethink end-to-end processes, redesign roles, and embed AI and automation directly into core operations. Reporting to the Director of AI Business Transformation within the AI Center of Excellence, you’ll be accountable for value realization: establishing baselines, defining KPIs, and ensuring redesigned work delivers real outcomes, not just AI usage. This is a high impact individual contributor role for someone energized by complex transformation, human machine collaboration, and the challenge of proving AI’s value through better ways of working. - Partner with business functions to redesign work processes that meaningfully embed AI and automation to deliver greater business outcomes - Serve as a liaison between business functions and AI engineering teams to ensure solutions align to business needs and measurable outcomes - Partner with AI Change & Enablement leads to ensure redesigned processes are adopted and sustained in day-to-day work, such that business outcomes can be realized - Conduct readiness and impact analysis for workforce and capability implications of AI-first work redesign - Work closely with HR to guide role evolution, capability definition, and reskilling strategies required for realizing AI value - Lead value measurement for AI use cases and redesigned work processes, including baselining, KPI development, process telemetry, and behavioral metrics - Support AI Center of Excellence governance activities related to use case intake, prioritization, and ongoing benefit realization - Facilitate knowledge sharing, best-practice exchange, and cross-functional alignment across global teams and business units - Must be available to work during U.S. Eastern Time Zone hours Qualifications - 9+ years of experience in enterprise transformation, process redesign, or consulting, with demonstrated accountability for measurable business outcomes - Ability to quantify business value and drive data-informed decisions - Ability to translate business processes into AI-enabled workflows and identify where human-machine collaboration creates the most impact - Deep stakeholder management experience across senior leaders, global teams, and cross-functional partners - Strong understanding of AI concepts, responsible AI principles, and impact on work, roles, and operating models - Strong communication, facilitation, and influence skills suited to complex transformation environments - Ability to build and leverage AI tools in transformation and process redesign work Requirements - Experience working within AI Centers of Excellence, transformation offices, or innovation teams - Background in management consulting with exposure to multiple industries and transformation methodologies - Certification in process improvement methodologies (Lean Six Sigma, PMP, Prosci Change Management) - Direct experience implementing AI solutions and leading AI-driven transformation initiatives