Definium Therapeutics, formerly known as Mind Medicine, is a clinical stage biopharmaceutical company developing novel product candidates to treat brain health disorders. Our mission is to be the global leader in the development and delivery of treatments that unlock new opportunities to improve patient outcomes. We are developing a pipeline of innovative product candidates, with and without acute perceptual effects, targeting neurotransmitter pathways that play key roles in brain health. Founded in 2019, we are continuously expanding our presence and global footprint. We are constantly searching for high-impact individuals in various clinical, technical and business operations domains to strengthen our team of patient-centric, intelligent individuals. We are looking for a motivated Senior Contract Manager with direct pharmaceutical or biotech experience to join our team. You have a business-first approach with strong attention to detail. You can easily drive timelines and possess the ability to identify and analyze potential risks. You are meticulous and adept at all phases of contract management. You have a natural drive for innovation and automation. In this role, you will be reporting to the company’s Associate General Counsel, you will be responsible for managing the company’s contracts process, performing other work under the supervision of attorneys, as required. Responsibilities: Management of Contracts and Legal Documents, including: - Utilization of templates and fallback materials to draft and negotiate contracts such as confidentiality agreements, professional services agreements, MSAs, licensing agreements and vendor agreements, amendments and work orders - Identify and escalate key contracts terms to business owners, and attorneys, as applicable, to manage and mitigate risks - Track and drive contracts to execution, including identifying appropriate stakeholders necessary to reach decisions, and hosting meetings to drive efficient resolution of issues - Effectively communicate priorities and urgencies to applicable stakeholders - Serve as a subject matter expert in contract systems and processes - Partner with colleagues to address and solve day-to-day contracting issues, and proactively troubleshoot and implement short-term and long-term improvements - Identify and track key contract terms and conditions, such as deliverables, milestones, dates, deadlines, renewals and termination obligations Qualifications: - Juris Doctor preferred - Minimum of 7+ years’ experience in contracts negotiations - In-house experience at publicly traded biotechnology or pharmaceutical company - Motivated and extremely detail-oriented, especially when managing sensitive legal information - Ability to support and work closely with a high functioning team, but also successfully work independently without direction in a fast-paced, high-volume environment - Ability to work and coordinate effectively with broad cross-functional clients and teams, including Regulatory, Commercial, Finance, Clinical Operations, Clin Development, Pharmaceutical Development, Corporate Affairs, Human Resources and R&D - General understanding of applicable laws and regulations as well as legal risks related to a clinical stage company, including confidentiality, intellectual property, privacy, anti-kickback and anti-bribery laws, FDA regulations, and GxP - Working knowledge of common vendor types (CRO, Lab Services, CDMOs, etc.) and common customer types (HCPs, patients, payers, etc.) - Flexible in adapting to changing priorities and able to handle several tasks at one time while exercising strong judgement and attention to detail - Excellent communication and organizational skills, and ability to follow-through and meet deadlines - Proficient with computer applications and software, including MS Office applications (Excel, Word, PowerPoint, Outlook), Google Docs, Slack, Box and contracts lifecycle management systems - Knowledge of operations of a legal department and legal terminology - Willingness to learn and assume new responsibilities over time The starting base pay range for this position is $159,300.00 - $178,164.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including: - 100% paid health benefits including Medical, Dental and Vision for you and your dependents - 401(k) program with company match and vesting after the turn of the first month after your start date - Flexible time off - Generous parental leave and some fun fringe perks!

Role Description This isn't a ticket-closing role. We're looking for someone who takes genuine ownership of the customer experience — from the moment a client places an order to long after they've set up their equipment and are serving their first cup. As our Customer Success Specialist, you'll be the operational and relational backbone of our post-sales experience. You'll lead a team, shape our processes, and ensure every client interaction reflects the quality of the products we sell. You'll work cross-functionally with sales, logistics, marketing, and technical partners — and you'll have real authority to improve how things work. If you're energized by solving complex operational problems, building systems that scale, and genuinely caring about the people you serve, this role was built for you. What You'll Be Responsible For: - Customer Success & Team Leadership: Own the full customer journey and lead the team that delivers it — setting KPIs, coaching performance, and building a culture where every client issue gets resolved with urgency and care. - Sales Enablement & Channel Coordination: Support the consultative sales process through client communications across email, SMS, and social platforms, overseeing accurate quote and invoice creation via Shopify and QuickBooks, and helping coordinate third-party and social commerce channels alongside marketing and sales. - Post-Sales Operations: Ensure the handoff from sale to satisfied customer is seamless, handling client onboarding, equipment setup, ongoing inquiries, and facilitating accessory or parts orders — including specialty items not in the catalog. - Logistics, Damages & Returns: Own communication and resolution when things go wrong — damaged shipments, return claims, logistics delays — working closely with logistics teams to move fast, communicate clearly, and turn frustrating moments into trust-building ones. - Process Improvement: Identify recurring issues and fix them for good by designing new workflows, proposing automation, or rallying cross-functional partners around better methods. Qualifications - At least 5 years in a client-facing operations or customer success role, with 2+ years leading a team. - Experience with Shopify or similar tools. - Strong communication skills, both in writing and conversation, with analytical instincts to spot patterns and act on them. - Experience in e-commerce operations is essential. - Familiarity with professional coffee equipment or the specialty coffee industry is a plus; a genuine passion for coffee is beneficial. Benefits - A remote-first, globally distributed team and flexible work environment. - The opportunity to lead a high-impact function within a fast-growing brand. - A collaborative, passionate culture driven by innovation and a love for coffee.

• Get on the phone with customers regularly to provide hands-on training, answer questions, and enable them to integrate the product seamlessly into their day-to-day work • Leverage our CS platform, Planhat, to follow automated playbooks and engage customers based on activity (e.g., usage data, customer sentiment) to drive adoption • Collaborate closely with Support, Account Management, and Implementation teams to ensure seamless hand-offs and a unified customer communication experience • Lead small-group and one-on-one training sessions tailored to the specific needs of individual brokers to accelerate their time-to-value • Support the creation and distribution of proactive, educational content (e.g., training videos, webinars) • Capture customer feedback, product needs, and feature requests to share with the Product team, acting as the voice of the broker • Ensure customers are aware of and successfully utilizing all relevant features within our flagship products • Perform against retention and lead generation KPIs • Identify opportunities for account expansion, cross-sell, or new product interest during customer interactions and seamlessly hand those off to the Account Management team • Practice excellent data hygiene, so we can effectively report on key metrics related to your customer segment

• Own performance reporting across provider and pharma partner programs (affordability programs, patient support, program waterfalls, enablement initiatives, etc.) • Maintain and enhance Salesforce (DS Connect) reporting structures and data integrity • Identify revenue leakage, conversion gaps, and optimization opportunities • Refine waterfalls, eligibility logic, and program configurations to improve financial outcomes • Build dashboards and recurring reporting packages to support Director-level strategy and executive communication • Partner with Product, Data, and Engineering teams to implement and validate revenue optimization initiatives • Measure and quantify revenue and conversion impact of changes • Serve as day-to-day performance contact for assigned partner accounts • Lead data-driven performance reviews and optimization discussions • Translate analytics into actionable growth recommendations • Identify expansion opportunities within existing agreements and support execution • Support renewal preparation with clear performance narratives and measurable impact • Surface retention risks early and recommend mitigation strategies • Provide insight-driven recommendations that inform product and program evolution • Collaborate closely with the Director to align analytics with partner growth strategy • Ensure internal teams are aligned on performance priorities and optimization initiatives