It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE REPRESENTATIVE *Successful candidates must reside in Nashville, TN or within 1.5 hour drive from Nashville, TN to be considered for this opportunity. Some of the training will be completed in Hermitage, TN. This position is primarily remote after the traning period.* Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; record any abusive and/or extraordinary calls, and be responsible for other duties as assigned. Requirements/Skills •Must maintain a general understanding of policies and procedures •Possess strong oral and written communication skills •Knowledgeable in modern office practices, procedures, and equipment •Exhibit excellent Interpersonal skills using tact, patience, and courtesy •High School Diploma or equivalent required •Must be proficient in data entry skills, including keyboard, mouse and 10-key pad •Must be able to type a minimum of 35 WPM. •Basic knowledge of Microsoft Office Key points: - This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home! - This is a permanent work-from-home position. - We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. - Paid Time Off (PTO) accrual on your first day! - Referral Program and internal promotion opportunities. SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation. In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: - Quiet and distraction-free place in your home to work at a desk/table. - Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) - Smartphone with Android OS or iPhone for user authentication Perks: - Paid Training - $$$ Bi-annual bonuses to employees who qualify$$$ - Health Club Reimbursements - Career Growth Opportunities - Exciting, fun, and supportive work environment - Coworkers who feel like family!!! ***This is a work-from-home position. You will be required to train in the office (Hermitage, TN).*** Highlights: The hours are from 8am-4:35pm CST, Monday through Friday, some overtime required $40/month technology assistance/reimbursement SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture We are an Equal Opportunity Employer. We are a Drug-Free Workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers • Reproduce bugs in ambiguous environments — different SDKs, languages, frameworks, and auth configurations — using tools like curl, Postman, and small test apps • Read and interpret logs, headers, and request traces; identify whether the problem is client-side, OpenRouter-side, or an upstream provider issue vs. a user misconfiguration • Turn "it doesn't work" into actionable findings: exact steps to reproduce, clear hypotheses, and verified fixes or workarounds • Respond to developer inquiries across support channels (email, Discord, GitHub) with clarity, empathy, and technical precision • Translate complex technical root causes into human-friendly explanations • Set expectations on timelines and next steps; provide proactive updates and close the loop • Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messages • Stay current with the rapidly evolving LLM ecosystem • Develop deep expertise in OpenRouter's routing logic, fallback behavior, rate limiting, streaming (SSE), and billing systems with minimal hand-holding • Spot systemic issues underneath individual tickets and push for the fix that prevents 50 more • Identify trends in support volume to capture product feedback and inform roadmap priorities • Collaborate on improving the developer experience

Description ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. Are you great at managing customer and partner relationships within and outside of an organization? We’re currently hiring a Customer Experience Senior Analyst to help build a cybersecurity-focused communication and engagement approach to develop and support an external engagement strategy, with targeted actions, tailored to key stakeholder audiences. You will work to identify, build, and manage relationships with external stakeholders/audiences, representing Information Technology and Security. This is an excellent opportunity to work with cybersecurity professionals to develop and manage processes for collecting, aggregating, storing, analyzing, and reporting on customer feedback. Key Responsibilities: - Support and execute a comprehensive external cybersecurity engagement strategy. - Build and manage relationships with external partners and stakeholder communities. - Collect, analyze, and synthesize customer and partner feedback into clear, actionable insights that inform design, content, and engagement approaches. - Develop and manage strategic, cross‑channel communications plans, including day‑to‑day coordination. - Implement and oversee a CRM solution to support partner engagement, process efficiency, and data integrity. - Define customer experience metrics, conduct stakeholder research and analysis, track initiatives, and translate insights into actionable recommendations. Required Qualifications - Ability to obtain and maintain a Public Trust clearance. - US Citizenship required by federal contract - 10 years of experience with customer feedback or customer experience programs. - 5 years of experience developing clear and concise presentations, reports and dashboards to inform upper management of relevant metrics and trends Preferred Qualifications - Bachelor's degree in business, communications, cybersecurity, information systems, or related; equivalent experience may be substituted in lieu of degree - Experience with analytics tools such as Excel, Dataverse, Meltwater, and Google Analytics. - Strong communication, presentation, and project management skills. - Comfortable working with both technical and non-technical audiences, including senior leadership. - Analytical, detail-oriented, and able to turn complex input into clear recommendations. - Collaborative team player that can proactively provide customer-focused recommendations when appropriate. - Strong organizational and prioritization skills with a disciplined follow-through approach. - Experience in change management, stakeholder engagement, and cross-functional collaboration. - Comfortable working in a small team of analysts with varying levels of expertise. - Experience being day-to-day contact for clients and can complete work independently with minimal supervision Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

This is a remote position. Clinical Corrections Expert Witness Job Description: We are seeking an experienced Clinical Corrections Expert Witness to join our team of forensic professionals. The ideal candidate will have deep expertise in mental health care, psychological services, and behavioral health treatment within correctional settings, including jails, prisons, and detention facilities. This role is well suited for a licensed clinical professional who can evaluate the quality of care provided to incarcerated individuals and provide expert opinions in legal cases involving correctional healthcare, mental health treatment, suicide prevention, and standards of care. This is a unique opportunity for a clinical expert to apply their experience in correctional mental health or healthcare to analyze complex cases, assess whether appropriate care was provided, and clearly communicate their findings within the legal process. Key Responsibilities: Conduct forensic evaluations of clinical care provided within correctional facilities, including mental health treatment, psychological evaluations, suicide risk assessments, and behavioral health interventions. Review case materials such as medical and mental health records, incident reports, suicide watch documentation, intake screenings, treatment plans, and correctional healthcare policies. Assess whether correctional healthcare providers met accepted standards of care related to mental health treatment, crisis intervention, suicide prevention protocols, and inmate behavioral health management. Prepare detailed written reports and expert opinions grounded in clinical practice, correctional healthcare standards, and accepted professional guidelines. Provide expert witness testimony during depositions, mediations, and trials — clearly explaining clinical decision-making and standards of care to attorneys, judges, and juries. Consult with legal teams to evaluate the adequacy of mental health care, identify potential failures in treatment or supervision, and assist in developing case strategies. Evaluate policies and procedures related to suicide prevention, mental health screening, crisis intervention, segregation monitoring, and behavioral health services within correctional settings. Stay current on correctional healthcare standards, constitutional requirements related to inmate healthcare, and best practices in correctional mental health services. Requirements Requirements Qualifications: Licensed clinical professional such as a Clinical Psychologist (Ph.D. or Psy.D.), Psychiatrist (MD), Licensed Clinical Social Worker (LCSW), or other licensed behavioral health provider. Extensive experience providing mental health or behavioral healthcare within correctional facilities, including jails, prisons, or detention centers. Strong knowledge of suicide prevention protocols, crisis intervention, inmate mental health assessments, and treatment planning in correctional environments. Experience reviewing clinical records and evaluating whether care met accepted standards of care for incarcerated populations. Strong analytical and report-writing abilities, with the capability to translate clinical findings into clear expert opinions. Excellent communication and presentation skills — able to explain clinical concepts and correctional healthcare standards to non-clinical audiences. Prior expert witness experience is highly desirable but not required. Experience working with NCCHC standards, ACA guidelines, or other correctional healthcare accreditation standards is strongly preferred. Benefits Benefits What We Offer: Competitive compensation and flexible working arrangements. Full support from a seasoned forensic team, including research resources, report editing, and case management. Professional development opportunities such as deposition coaching, testimony training, and continuing education related to forensic and correctional healthcare practices. A collaborative environment where your clinical expertise directly contributes to legal case outcomes. If you are a clinical professional with experience in correctional healthcare and a passion for applying your expertise to forensic analysis and legal matters, we encourage you to apply. Please submit your CV and any supporting materials highlighting your correctional clinical experience.