• Own large, customer-facing product areas end-to-end: discovery, strategy, planning, specification, rollout, and iteration • Define roadmap priorities grounded in real IT workflows, operational constraints, and customer outcomes • Write detailed functional specifications, user stories, and acceptance criteria • Create wireframes, user flows, and lightweight mockups when needed • Partner closely with engineering to clarify scope, tradeoffs, and delivery plans • Engage directly with customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria • Translate customer pain points into clear product decisions and roadmap investments • Partner with support, sales, and customer success to surface insights and validate priorities • Partner directly with founders and leadership to shape product direction • Balance speed, quality, and security in a high-growth, technically opinionated environment • Define and monitor product metrics tied to reliability, coverage, adoption, and customer effort • Drive continuous improvement through experimentation and iteration

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description MHN is seeking a Senior Product Manager to lead the strategy and execution of back-office healthcare technology that supports billing, coding, and revenue cycle management. This role is focused on technical product management and is ideal for a seasoned product leader operating as a high-impact individual contributor. - Own the product roadmap for MHN’s back-office and revenue cycle technology - Lead full-stack product initiatives spanning billing, coding, claims, and revenue cycle workflows - Translate complex healthcare financial and operational requirements into clear, actionable product requirements - Develop detailed user stories, acceptance criteria, and technical requirements - Partner closely with engineering on architecture-aware decisions, tradeoffs, and sequencing of work - Work extensively with claims data and EDI transactions to support payer and provider integrations - Ensure product solutions support accurate, compliant, and efficient financial aspects of billing and reimbursement - Collaborate with stakeholders across finance, operations, data, compliance, and clinical teams - Balance scalability, performance, data integrity, and regulatory requirements in all product decisions - Use data, metrics, and customer feedback to continuously improve product performance and outcomes - Act as a senior product thought partner, influencing cross-functional teams without direct authority Qualifications - Bachelor’s degree, or equivalent experience - 6+ years of product management experience, with multiple years operating in a senior-level role - Strong healthcare technology background with hands-on experience in billing, coding, and revenue cycle management - Proven experience delivering products that support claims processing and payer interactions - Technical product management experience working on full-stack systems - Proficiency with claims and EDI data and how they flow through healthcare financial systems - Excellent communication skills across technical and non-technical audiences - Experience in value-based care, Medicaid, or safety-net healthcare environments a plus - Familiarity with clearinghouses, payer systems, and reimbursement models Benefits - Fun, challenging, and collaborative work environment with passionate colleagues that care deeply about healthcare delivery - Recognized as One of the Best Places to Work in Healthcare by Modern Healthcare - Competitive benefits programs including Medical, Vision, Dental, HSA, FSA, and 401k - Fitness reimbursement, commuter benefits, and tuition assistance - Great work life benefits- Paid time off, sick time, and 12 paid holidays - Remote/Hybrid Schedule: This role follows a remote or hybrid work model

• Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms. • Act as the voice of the customer within DevOps and service delivery teams. • Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt. • Collaborate cross-functionally with engineering, operations, product, sales, and support teams. • Drive service innovation, automation, and continuous improvement. • Define and monitor service KPIs, SLOs, and operational performance metrics. • Oversee delivery of service enhancements and operational process improvements. • Communicate service performance, adoption, and outcomes through dashboards and reporting.

• Own the product strategy & roadmap for one or more of our focus areas (examples include: Care Pro Hiring, Care Pro Staffing, Workforce Quality) • Develop a deep understand of customer needs and business goals through strong analytics, direct observation (willing to “do the job”), and collecting stakeholder feedback • Identify and evaluate opportunities to leverage technology to accelerate future growth and improve customer outcomes. • Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges • Drive delivery across multiple concurrent initiatives aligned to strategic priorities • Collaborate with engineering & design leaders to create Product team processes that will equip us to continue to deliver at high velocity • Demonstrated ability to deconstruct complex problems, identify root causes, and focus on the highest impact issues. • Get stuff done -- work quickly to drive to impact, balancing incremental and radical change; if there isn’t anyone else to do it, roll up your sleeves and do it yourself