This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a senior-level position responsible for ensuring the safety, efficacy, and regulatory compliance of software medical device products. You will serve as the design quality engineering lead across product development teams, overseeing all aspects of design control, risk management, and software verification & validation. - Lead design quality engineering activities for software medical device projects, ensuring compliance with applicable regulatory standards and internal Quality Management System (QMS). - Review and approve design documentation including user needs, requirements specifications, architecture, and verification & validation plans and reports. - Facilitate and maintain risk management activities throughout the product lifecycle in alignment with ISO 14971. - Provide oversight of software development lifecycle (SDLC) processes, ensuring quality is integrated into agile workflows. - Participate in design reviews, technical meetings, and software issue triage to assess risks and drive prioritization. - Maintain accurate Design History Files (DHF) and ensure readiness for audits and regulatory inspections. - Lead training initiatives to strengthen quality practices across teams and support corrective and preventive actions (CAPA) as needed. Qualifications - Bachelor’s degree in engineering, computer science, or related discipline. - 12+ years of experience in Design Quality or Quality Engineering within the medical device industry, with a focus on software as a medical device (SaMD). - In-depth knowledge and practical experience with ISO 13485, IEC 62304, ISO 14971, and FDA 21 CFR Part 820. - Hands-on experience with modern software development and testing tools such as GitHub, TestRail, and CI/CD pipelines. - Strong analytical, problem-solving, and attention to detail skills. - Excellent written and verbal communication skills for effective collaboration in cross-functional, remote teams. - ASQ certification (CSQE or CQE) is a plus. - Willingness to travel approximately twice per year to office locations. Benefits - Competitive base salary ($145,000 - $160,000) with 15% target annual bonus, resulting in total target compensation of $166,000 - $184,000. - Remote-friendly work environment with access to company offices. - Professional development opportunities and mentorship responsibilities. - Comprehensive benefits including medical, dental, and vision coverage. - Paid time off and flexible work arrangements. - Opportunity to shape quality processes in a rapidly growing, innovative healthcare technology organization.

The Quality Assurance team plays a crucial role in supporting the University's commitment to maintaining the highest standards in content and curriculum, ensuring a consistent customer experience and accurate representation of University-wide policies within the product is of utmost importance. The QA I position is responsible for providing Quality Assurance analysis and verification on pre-production content/curriculum. These projects are typically pre-planned and have been placed on the roadmap for a specific term or quarter. A successful applicant is expected to exhibit a high level of proficiency in the English language and a genuine commitment to providing exemplary copyediting reviews. The job also requires effective use of checklists and adherence to deadlines. The QA I role typically manages multiple projects simultaneously, emphasizing the importance of coordination and communication to keep each project on track. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES - Conduct thorough quality assurance analysis on content/curriculum for customers. Review for errors and ensure compliance in preparation for release into live production environments. - Verification of alignment with Customer-specific and/or University-wide policy standards and design templates. - Review and edit curriculum from multiple customer viewpoints (i.e. student vs faculty) in support of producing a high-quality and industry-leading product for the end customer. - Exceptional proficiency in adhering to QA checklists, consistently achieving a high level of accuracy in performance - Work independently to manage multiple projects at various stages of quality assurance review to meet team goals and deadlines. - Ability to pivot and work collaboratively on larger department or higher level projects with staff from other teams. - Communicate effectively and professionally with team members, department leadership, and Subject Matter Experts. - Adapt quickly to changes in technology, university policy, and review processes. - Accept feedback with a positive and coachable demeanor and integrate the feedback quickly into the work process. QUALIFICATIONS AND CREDENTIALS Education and Experience - Four-year college degree in a related field (English, Education, Communications preferred) - Strong working knowledge of Microsoft Office Suite - Strong command of the written English language including syntax, mechanics, spelling, etc. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension - Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information. - Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner. - Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates. - Strong organizational skills. - Excellent customer service skills. - Excellent computer skills. Problem Solving - Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Physical and Sensory Abilities - Occasionally required to travel to local and campus locations. - Frequently required to sit for extended periods to perform deskwork or type on a keyboard. - Regularly required to hear and speak in order to effectively communicate orally. WORKING CONDITIONS Work Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lit and the noise level is moderate. Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position. The Staff Quality Assurance (QA) Analyst is responsible for ensuring the quality, reliability, and performance of software solutions delivered to clients. This role designs, executes, and automates test cases to validate new implementations, upgrades, and production support enhancements. As a key member of the QA department within the Customer Success organization, the Staff QA Analyst collaborates closely with cross-functional teams to identify risks, validate requirements, and ensure that deliverables meet functional, clinical, and performance expectations. ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES Test Design, Execution, and Analysis - Design, develop, and execute test cases for projects of varying complexity, ensuring comprehensive coverage across functional, regression, and integration testing. - Analyze client and system requirements, clarify ambiguities, and create detailed test designs that align with business and technical objectives. - Utilize both manual and automated testing techniques to ensure the reliability and accuracy of system functionality. - Develop and maintain reusable test artifacts including test plans, scripts, data sets, and summary reports. - Conduct thorough test result reviews to ensure accuracy and consistency before client release. - Act as a consultative partner to customers, proactively engaging to understand their evolving needs, business drivers, and strategic objectives. - Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements, ensuring alignment with both immediate and long-term goals. - Regularly review and refine methodologies and processes based on customer feedback and industry best practices Collaboration and Quality Assurance Leadership - Participate in requirement and design review sessions for new implementations, upgrades, and KP upsells. - Act as a direct and reliable partner to Payment Accuracy Advisors (PAA), Business Analysts (BA), Service Operations (SIOps), and Engagement Managers (EM), with a particular focus on ensuring that requirements are thoroughly understood, documented, and validated. Strive to prevent unnecessary challenges by promoting comprehensive and accurate requirements gathering and test coverage - Identify gaps and inconsistencies in requirements early, mitigating potential quality risks before release. - Provide input into QA strategy improvements, process enhancements, and automation frameworks. - Serve as a subject matter expert for special projects and initiatives, leveraging exposure and acclimation with assigned customers to provide targeted QA insights and solutions. - Model structured communication and accountability practices—verifying that each requirements review, handoff, and decision maintains visibility, transparency, and traceability. All internal discussions should reach consensus before results or updates are shared externally. - Ensure seamless 100% PTO coverage by proactively documenting QA processes, customer-specific requirements, and project status. Collaborate with designated backup QA resources to bring them up to speed, enabling uninterrupted support for customer needs during scheduled absences. Apply strong critical thinking to analyze each customer’s business functions, including the rationale for exclusions and inclusions in requirements and test coverage. Tailor QA strategies and test designs to the unique operational context of each client. - Monitor project and service delivery outcomes, identifying when course corrections are needed to better meet customer expectations or adapt to changing business environments. - Lead change management efforts, communicating rationale and benefits of adjustments to both internal teams and customers. - Serve as a visible and reliable advocate for Customer Success, ensuring that every interaction and deliverable reinforces trust, transparency, and partnership. - Proactively identify opportunities to add value, anticipate challenges, and position the organization as a strategic ally in the customer’s success. - Build strong, consultative relationships with customer stakeholders at all levels, adapting communication style and approach to suit diverse audiences. - Facilitate regular touchpoints, executive briefings, and feedback loops to ensure ongoing alignment and satisfaction. Issue Management and Troubleshooting - Perform root cause analysis to identify underlying issues and prevent recurrence. - Triage and reproduce reported defects, isolating variables to determine exact failure points. - Document detailed defect reports, including conditions for replication, severity, and recommended fixes. - Support post-production validation and assist clients in troubleshooting and resolving issues efficiently. - Ensure that a structured discovery path is followed for defect resolution. This involves identifying the issue, documenting context, validating fixes, and confirming closure with all stakeholders. Continuous Improvement and Best Practices - Follow QA process standards, templates, and best practices throughout testing. - Identify recurring issues, propose preventive solutions, and document lessons learned. - Contribute to the refinement of QA documentation, methodologies, and automation processes. - Possess a continuous improvement mindset, promoting quality accountability within the team and across departments. Ensure that lessons learned translate into proactive actions. - Maintain current knowledge of industry trends, regulatory changes, and best practices in claims adjudication and healthcare IT. Regularly assess how emerging developments may impact QA processes and customer deliverables, sharing insights with the team and clients. REQUIRED QUALIFICATIONS Required (quantifiable from resume/application): - Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience). - 5+ years of Software Quality Assurance experience in both manual and automated testing. - Experience testing across all software types (functional, regression, performance, and integration). - Strong understanding of QA methodologies, testing lifecycle, and documentation standards. - Experience working in environments running on Windows with Oracle or other transactional databases. - Practical experience with XML, HTML, JavaScript, VB, C#, Python scripting, or equivalent languages. - Familiarity with QA automation tools (e.g., Selenium, Postman, SoapUI, or equivalent). Strong analytical skills with the ability to interpret complex data structures. - Skills in creating and maintaining test environments and configurations. - Proficiency in using tools such as SQL Developer, Excel, and defect tracking systems (e.g., Jira, ALM). PREFERRED QUALIFICATIONS - Professional certifications such as ISTQB, CAST, or AWS Cloud Practitioner. - Experience in the Healthcare IT or claims processing industry. - Excellent verbal and written communication with strong documentation skills. - Ability to effectively collaborate with cross-functional teams. - Strong problem-solving, time management, and decision-making skills. - Ability to work independently under minimal supervision while contributing to team objectives. - Analytical and detail-oriented, with the ability to evaluate business impact and risk. - Ability to manage QA workflows from initiation to resolution, ensuring that testing activities are fully documented, communicated, and validated. #LI-DNI ***The US base salary range for this full-time position is: $104,368.00 - $156,551.00 The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. *** Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

Our Benefits: As an Insurance Specialist at Community Health Systems (CHS) - Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP) Job Summary The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance. As an Manager, Admissions at Community Health Systems (CHS) - SSC Sarasota, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible. Essential Functions: - Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access. - Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management. - Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices. - Monitors departmental performance, identifying trends, tracking quality metrics, and implementing continuous improvement initiatives. - Ensures compliance with internal policies and external regulations, including those set by The Joint Commission (TJC), CMS, and payer guidelines. - Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration. - Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results. - Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs. - Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Required: - Education: Bachelor's Degree in Healthcare Administration, Business Administration, or a related field. A combination of education and relevant experience may be considered in lieu of a degree - Experience: 4-6 years of progressive experience in patient access, admissions, registration, or revenue cycle operations within a healthcare setting. 2-4 years in a leadership or supervisory role overseeing staff, workflows, and compliance in a hospital or healthcare facility Preferred: - Experience: Experience managing front-end patient financial services, pre-registration teams, or revenue cycle processes, with direct involvement in process improvement, staff development, and regulatory compliance Knowledge, Skills and Abilities: - Knowledge of patient registration workflows, insurance verification, and financial clearance processes. - Understanding of healthcare compliance requirements, including HIPAA, TJC, and CMS regulations. - Strong leadership and team development skills with the ability to coach, mentor, and manage staff performance. - Ability to collaborate across departments and resolve complex operational issues. - Excellent communication and interpersonal skills for patient interaction and interdepartmental coordination. - Proficiency in hospital information systems, registration software, and Microsoft Office tools. - Ability to manage multiple priorities, maintain accuracy, and drive performance improvement. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers. INDSSFLRCSC