• Deliver happy experiences in every customer interaction across chat, email, and other support channels. • Become a PandaDoc product expert, able to resolve Tier 2 (medium to high complexity) cases with confidence. • Effectively manage multiple customer issues simultaneously, demonstrating exceptional multitasking abilities and maintaining composure under pressure. • Collaborate with Tier 1 and Tier 3 teams to ensure smooth handoffs, efficient escalations, and timely resolutions. • Own technical investigations end-to-end by reproducing issues, applying strong analytical thinking to identify root causes, and effectively communicating clear workarounds or solutions to resolve complex customer inquiries. • Troubleshoot issues related to CRM integrations and API behavior with autonomy. • Maintain high performance across support KPIs (CSAT, SLA, Case volume, Schedule adherence, and QA score). • Share feedback and insights with the Product and Engineering teams to help shape future product improvements. • Act as a mentor for new hires and junior agents, whether helping during onboarding or sharing best practices. • Identify opportunities and execute effective hand-offs to the Revenue team from inbound customer interactions, ensuring efficient cross-team collaboration.

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to trouble shoot service issues in order to provide a high level of service to our customer groups. Schedule: Sunday, Monday, Thursday, Friday, Saturday; 10:30a-7p CST Compensation: Starting at $20 per hour + Weekend shift differential Position Description Looking for a fast paced, service oriented position? As a Customer Care Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center. Key Responsibilities - Provides telephone support to external customers related to Restaurant Technologies’ specialized restaurant equipment. - Tracks customer communication and updates information in Restaurant Technologies’ CRM software. - Assesses customer’s needs and provides appropriate method of support and communication to the necessary location. - Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents. - Prepares daily / weekly / monthly call reports. - Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc). Position Requirements - Experience: 1+ years related experience and/or training in hands on equipment repair and customer service - Education: High school diploma or equivalent - Bi-lingual speaking preferred (Spanish / English) #LI-AL1 Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.” If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997. Restaurant Technologies is a Military & Veteran friendly company. Culture & Benefits Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. Who We Are Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

Remote Client Sales Representative - Accelerate Your Career with Us! Are you a driven individual looking for a flexible and rewarding sales career? Join our team as a Client Sales Representative and leverage our exceptional company culture, rapid growth opportunities, and extensive support to excel in the comfort of your home office. Why Choose Us? - Exceptional Culture: Recognized for our outstanding company culture by Entrepreneur Magazine and highly rated on Glassdoor and Indeed. - Full-time opportunity offering consistent hours, stable income potential, and long-term career growth within a supportive remote environment. - Steady Growth: Listed on the Inc. 5000 for six consecutive years, showcasing our rapid expansion. - Comprehensive Training: Access extensive online training and ongoing mentorship from industry experts. - Exclusive Benefits: Enjoy performance-based training incentives, daily commission payouts, and annual, all-expenses-paid incentive trips. - Work-Life Balance: Benefit from the flexibility of working from home and setting your own schedule. Primary Responsibilities: - Client Engagement: Foster and maintain strong client relationships through effective communication. - Virtual Presentations: Deliver impactful virtual demonstrations of our products. - Sales Goals: Work towards achieving both individual and team sales targets. - Value Proposition: Clearly articulate the benefits and value of our products to prospective clients. - Lead Management: Engage with warm leads and guide them through the sales process. - Sales Documentation: Maintain accurate and detailed records of all sales activities. Ideal Candidate: - Relationship Builder: Enjoys interacting with clients and establishing meaningful connections. - Self-Starter: Driven to succeed with minimal supervision. - Positive Attitude: Maintains optimism and enthusiasm, especially in sales environments. Additional Benefits: - Remote Flexibility: Customize your home office environment to suit your needs. - Quality Leads: Focus on closing deals with access to high-quality leads. - Robust Support: Receive comprehensive training on our products and effective sales techniques. - Health Benefits: Access to life insurance and a comprehensive healthcare exchange covering medical, dental, and vision needs. Apply Now! If you're ambitious, motivated, and eager to advance your career, submit your resume today. We look forward to welcoming you to our dynamic team and supporting your professional growth. Disclaimer: This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.

Remote Client Sales Representative - Accelerate Your Career with Us! Are you a driven individual looking for a flexible and rewarding sales career? Join our team as a Client Sales Representative and leverage our exceptional company culture, rapid growth opportunities, and extensive support to excel in the comfort of your home office. Why Choose Us? - Exceptional Culture: Recognized for our outstanding company culture by Entrepreneur Magazine and highly rated on Glassdoor and Indeed. - Full-time opportunity offering consistent hours, stable income potential, and long-term career growth within a supportive remote environment. - Steady Growth: Listed on the Inc. 5000 for six consecutive years, showcasing our rapid expansion. - Comprehensive Training: Access extensive online training and ongoing mentorship from industry experts. - Exclusive Benefits: Enjoy performance-based training incentives, daily commission payouts, and annual, all-expenses-paid incentive trips. - Work-Life Balance: Benefit from the flexibility of working from home and setting your own schedule. Primary Responsibilities: - Client Engagement: Foster and maintain strong client relationships through effective communication. - Virtual Presentations: Deliver impactful virtual demonstrations of our products. - Sales Goals: Work towards achieving both individual and team sales targets. - Value Proposition: Clearly articulate the benefits and value of our products to prospective clients. - Lead Management: Engage with warm leads and guide them through the sales process. - Sales Documentation: Maintain accurate and detailed records of all sales activities. Ideal Candidate: - Relationship Builder: Enjoys interacting with clients and establishing meaningful connections. - Self-Starter: Driven to succeed with minimal supervision. - Positive Attitude: Maintains optimism and enthusiasm, especially in sales environments. Additional Benefits: - Remote Flexibility: Customize your home office environment to suit your needs. - Quality Leads: Focus on closing deals with access to high-quality leads. - Robust Support: Receive comprehensive training on our products and effective sales techniques. - Health Benefits: Access to life insurance and a comprehensive healthcare exchange covering medical, dental, and vision needs. Apply Now! If you're ambitious, motivated, and eager to advance your career, submit your resume today. We look forward to welcoming you to our dynamic team and supporting your professional growth. Disclaimer: This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.