At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: In this role the Systems Development Engineer II at Jamf is responsible for automation and development of our backend infrastructure that powers the Jamf Cloud that our customers rely on to manage Apple devices in their organizations. This includes providing the internal infrastructure that our Software Development Engineers use to build and deploy Jamf products in the Cloud. This role if offered as remote in Minneapolis, MN; Eau Claire, WI; or Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these locations. What you can expect to do in this role: - Develop, deploy, and maintain production environments by identifying and applying automation, tools, and techniques such as Infrastructure as Code, Configuration as Code, Serverless, and Containerization - Ensure security best practices are identified and integrated into system designs and configuration - Assist in evaluating, planning, configuration, and implementation of new software services - Develop custom tools and automation through programming and scripting. - Support Software Development by maintaining and scaling our Continuous Integration and Continuous Delivery environment as needed - Apply Data Lifecycle Management to sensitive data through backups, permissions management, and auditing - Participate in an on-call rotation, triaging and escalating alerts, and assisting in disaster recovery as necessary for services the team is responsible for - Member of an Agile Team providing code reviews, velocity estimation, planning input, and participating in other Agile Methodology workflows - Work and communicate effectively with Product Owners, Development teams, and Cloud and Delivery teams - Create and maintain technical documentation - Performs other duties as required and completes all job functions as per departmental policies and procedures - #LIRemote What we are looking for: - Minimum of 2 year experience in one or more of (Required): - Continuous Integration Tools and Techniques (e.g. Jenkins, Bamboo, Github Actions) - Configuration management and deployment tools (e.g. Ansible, Chef, Puppet). - Systems Administration or similar role focused on performance analysis, capacity planning, and forecasting. - Minimum of 2 year experience as a power user of various operating systems (e.g. Linux, Windows, Mac) (Required). - Minimum of 2 year experience in a current programming language (e.g. Python, Golang) (Required) - Minimum of 2 year experience using Source Control Management tools (e.g. Git, Subversion) (Required). - Experience deploying and managing workloads in Kubernetes (Required) - Experience building and maintaining cloud native services (Amazon Web Services) (Required) - Experience with infrastructure as code techniques (e.g. Terraform, OpenTofu, CloudFormation) (Required) - Ability to document processes and maintain audit-ready systems (Required) - Minimum of 2 year experience using issue tracking software (e.g. JIRA) (Preferred). - Experience developing enterprise grade software with understanding of the software development life cycle (Preferred). - Experience in enterprise security and hardening best practices (Preferred). - Experience working with monitoring and logging tools (e.g. LogicMonitor, Sumologic, ELK) (Preferred) - Experience working with structured databases (e.g. MySQL, DynamoDB) (Preferred) - Direct FedRAMP or government compliance experience (Preferred) - Experience with Jamf products or Apple ecosystem (Preferred) - Experience with Monitoring/observability — Grafana, Tempo (Preferred) - SAFe Agile experience (Preferred) - Experience working with geographically distributed teams (Preferred) - Identity & authentication protocols — OAuth 2.0, OpenID Connect, SSO (Preferred) - Hands-on experience with AI-driven coding assistants like GitHub Copilot, Cursor, others to enhance development productivity. - 4 year / Bachelor's Degree (Preferred) - A combination of relevant experience and education may be considered. - Certificates commonly held by those in the role include one or more of: LPIC-1, LPIC-2, LPIC-3, RHCE (RedHat Certified Engineer), AWS Solutions Architect Associate, AWS Certified Developer Associate, AWS Certified SysOps Associate. (Preferred) OTHER REQUIREMENTS - This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are strongly encouraged to apply for other positions at Jamf, which is an equal-opportunity employer. SECURITY AND PRIVACY REQUIREMENTS - Participation in ongoing security training is mandatory - Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches - Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential: - Named a 2025 Best Companies to Work For by U.S. News - Named a 2024 Best Technology Company to Work For by U.S. News - Named one of Forbes Most Trusted Companies in 2024 - Named a 2024 Best Companies to Work For by U.S. News - Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings. - You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world. - We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple. - Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software. - You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect. - We offer a clear career path that enables you to grow under supportive leadership and management - Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering - 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). - Over 100,000 Jamf Nation users, the largest online IT community in the world. Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. Pay Transparency Range $93,700—$199,800 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

• Maintain and enhance our cloud-based infrastructure. • Spearhead our ISO 27001 effort and maintain compliance with corporate security requirements. • Maintain and operate the software build server and continuous integration pipelines for cross-platform desktop and HPC applications. • Manage release processes and versioned software distribution. • Ensure security, scalability, and reliability of cloud infrastructure. • Support operational tooling across AWS and other cloud providers.

• Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost. • Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes. • Establish robust production promotion and change management processes with quality gates across Dev/QA teams. • Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations. • Analyze production system metrics, optimize system utilization, and drive cost efficiency. • Manage autoscaling of the platform during peak usage scenarios. • Perform triage and RCA by leveraging observability toolchains across the platform architecture. • Reduce escalations to higher-level teams through proactive reliability improvements. • Participate in the 24x7 OnCall Production Support team. • Lead monthly operational reviews with executives covering KPIs such as uptime, RCA, CAP (Corrective Action Plan), PAP (Preventive Action Plan), and security/audit reports. • Operate and manage production and staging cloud platforms, ensuring uptime and SLA adherence. • Collaborate with Dev, QA, DevOps, and Customer Success teams to drive RCA and product improvements. • Implement security guidelines (e.g., DDoS protection, vulnerability management, patch management, security agents). • Manage least-privilege RBAC for production services and toolchains. • Build and execute Disaster Recovery plans and actively participate in Incident Response.

• Keeping the lights on: patching, tuning, incident response, and keeping the stack healthy • Pushing long-term improvements: migrations, internal tooling, security hardening, monitoring revamps • Shaping the infrastructure: evolving our setup to stay modern, secure, and developer-friendly • helping: our internal support crew for technical questions or the external dev team with their day-to-day