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Centene Corporation logo
Centene Corporation

Transforming the health of the communities we serve, one person at a time.

Systems Engineer II

Systems EngineerSystems EngineerOtherRemoteMid LevelTeam 10,001+Since 1984H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 4 moreAll locations: Illinois | New York | Missouri | Texas | Virginia

Posted

101 days ago

Salary

$63.6K - $114.6K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishITSMServiceNow

Job Description

Systems Engineer II

Centene Corporation

• Ensure the optimization of the organization’s Digital Employee Experience solutions • Manage incident escalations and resolving solution outages to minimize business disruption and maximize productivity • Support peers in troubleshooting endpoint related incidents and outages • Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions • Provide occasional after-hours support to critical issues and outages • Implement the DEX Strategy that drives continuous improvements of end user computing experience • Support planned and unplanned reporting efforts on status updates to leadership • Coordinate problem and incident management with 3rd party vendors • Complies with all policies and standards

Job Requirements

  • A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
  • 2 – 4 years of related experience
  • Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL)
  • Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc)
  • Hands-on PowerShell development
  • Proven track record of driving DEX improvements and measurable business outcomes
  • Experienced with Nexthink to; investigate system issues and trends, build dashboards, develop remote actions, etc

Benefits

  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules

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