This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Support Representative aids the sales team to ensure customers are satisfied with the sales department’s performance. They’ll complete clerical and administrative duties for the sales team, like scheduling appointments, answering customers’ questions, and informing customers of their order statuses. Sales Support Representatives are responsible for gathering lists of sales leads and distributing them equally to sales team members. - Manage the quoting activity of an assigned list of accounts - Follow the published SSR process flow and meet all established SLAs - Utilize NAV and other tools to build customer facing quotes - Work with Order Fulfilment Team to ensure clean handoff of POs - Escalate issues outside of the SSR Process Flow to Sales Operations Manager - Work with Account Managers and Pre-Sales teams to obtain necessary information to build customer facing quotes - Work with Distribution and Manufacturers to submit deal registrations, special pricing, quote requests and RMAs - Work with purchasing to place orders - Interface with distribution and vendors to manage timely shipments to meet customer requirements - Provide order tracking information to Account Managers and customers - Work with Accounting to invoice orders, including collecting the data required to invoice the orders - Work with the maintenance team to create renewal quotes in a timely manner for customers - Communicate and respond to customers to answer or resolve any questions or issues on quotes, shipments, tracking or invoices - Work with Converge collections team when needed if issues or questions arise on customer payments of invoices - Work closely with the Sales Operations Manager and be independent and a self-starter - Work closely with other operations teams in various locations and Converge companies to achieve group and company goals Qualifications - 3-5 years’ experience - Associate degree or equivalent experience - Proficiency with CRM tools Requirements - Excellent verbal and written communication skills - Ethical and Critical Thinking - Excellent interpersonal and customer service skills - Excellent sales and customer service skills - Excellent organizational skills and attention to detail - Excellent time management skills with a proven ability to meet deadlines - Strong analytical and problem-solving skills - Strong supervisory and leadership skills - Ability to prioritize tasks and to delegate them when appropriate - Ability to function well in a high-paced and at times stressful environment - Proficient with Microsoft Office Suite or related software Physical Requirements - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Family Support Educator, you’ll play a vital role in empowering families affected by Rett syndrome. You’ll serve as a trusted resource and compassionate guide, providing expert, field-based education and support throughout the treatment journey. - Act as the dedicated point of contact for caregivers, answering on-label, clinical education questions. - Deliver clear, meaningful information about the disease state and therapy options. - Engage directly with families, caregivers, and healthcare professionals to foster understanding and confidence. - Help patients start and stay on therapy successfully, ensuring they receive the care and support they deserve. - Build strong relationships and connect with local communities to make a lasting impact on the lives of those navigating Rett syndrome. Qualifications - Bachelor’s degree required, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus. - For Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. - At least 2 years of Patient Support, Education or Leadership experience. - For Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. - At least 4 years of Patient Support, Education or Leadership experience. - Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred. - Equivalent combination of relevant education and applicable job experience may be considered. Requirements - Rare Disease experience strongly preferred. - Experienced in patient/caregiver education strongly preferred. - Account Management experience preferred. - Advocacy experience preferred. - Strong background and understanding of field environment in healthcare industry. - Strong history of successful cross-functional collaboration. - Demonstrated success in leading without authority. - Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred. - Must display a patient-centric mentality with a high degree of emotional intelligence and empathy. - Empathetic listening skills to interact effectively with customers. - Exceptional organizational and time management skills. - Understand HIPAA rules and regulations related to patient privacy. - Strong written and verbal communications as well as presentation skills. - Excellent computer skills, including knowledge of Microsoft Office products. - Ability to manage expenses within allocated budgets. - Adaptable and open to an environment of change. - Must be a fast learner, flexible, able to work independently, and able to adjust. - Strong enthusiasm with a drive to succeed within a team. - Ability to travel up to 70%, depending on territory. - Must meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, and attendance at Medical Congresses and Local Conferences. Benefits - Family Support Educator: $124,000-$155,000. - Senior Family Support Educator: $136,000-$170,000. Physical Requirements This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. - Employee must occasionally lift and/or move up to 20 pounds. - This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

• Advocate for the client to ensure their needs are being met. • Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. • Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. • Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. • Working with our clients to learn and understand their current workflows. • Keep diligent records of all client meetings, tasks, and deliverables. • Seeking out and nurturing relationships with power-users and influencers within client sites. • Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. • Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. • Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. • Collaborating with first responders, which is a uniquely satisfying experience. • Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

• Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues. • Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions and non-prescription products. • Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays. • Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges. • Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries. • Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction. • Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.