The Opportunity As an Account Director, US and Canada at Vesta, you’ll own relationships with some of our most strategic telecommunications customers — driving growth, retention, and long-term value. You’ll serve as a trusted advisor on payment strategy, helping clients balance conversion, risk, and profitability while expanding Vesta’s footprint across their business. This is a strategic, growth-oriented role — ideal for someone who thrives on solving complex challenges at the intersection of payments, fraud prevention, and customer experience. What You’ll Do - Own the customer relationship for a portfolio of enterprise accounts in telecommunications, including mobile network operators and mobile virtual network operators - Act as a strategic payments advisor, guiding clients on ways to improve approval rates, reduce fraud, and grow revenue using Vesta’s solutions. - Develop and execute account plans that expand relationships, drive adoption of new products, and increase revenue across regions and business units. - Partner cross-functionally with the development, product, and growth expansion teams to deliver solutions that align with client goals. - Lead quarterly business reviews and present performance metrics, ROI, and growth opportunities to senior stakeholders. - Identify and close expansion opportunities, including cross-sell, upsell, and multi-market deployment. - Serve as the internal voice of the customer, influencing product direction and strategy. What We’re Looking For - 10+ years of experience in account management, strategic partnerships, or customer success with enterprise clients. - Strong background in payments, fintech, or fraud prevention — you understand authorization rates, interchange, chargebacks, and risk dynamics. - Proven track record of growing and expanding strategic accounts through consultative selling and value-based partnerships. - Excellent relationship builder — comfortable engaging with executives, product leaders, and payment teams alike. - Data-driven mindset with the ability to translate analytics into actionable business insights. - Skilled communicator and presenter, able to simplify complex topics for diverse audiences. Why Vesta - Work with a global team shaping the future of secure digital payments. - Own high-impact relationships with marquee brands, including AT&T and Rogers. - Competitive compensation, performance bonus, and comprehensive benefits. - Growth opportunities in a rapidly expanding organization.

About the Role We’re hiring a Senior Account Director to drive consultative growth across a portfolio of clients, leading enterprise-scale digital and AI-enabled transformation initiatives. This is a quota-carrying, in-account growth role for someone who thrives in a fast-paced environment, leads with insight, and diagnoses business problems before prescribing solutions. You’ll challenge assumptions, navigate objections, and build business cases that unlock meaningful investment. This role demands a consultative selling mindset. Success requires the ability to sell vision, outcomes, and transformation, often before clients fully understand what they need. You will operate at the intersection of digital experience, technology modernization, and applied AI, helping clients move from fragmented initiatives to integrated, high-impact solutions. - This position reports to the VP, Account Management - Base salary: $130,000–$152,000 - On-Target Earnings (OTE): $200,000–$242,000 - Commission: $70,000–$90,000 annually at 100% of quota; uncapped commission potential Who You Are - A consultative seller and portfolio growth strategist. - Thrive in a fast-paced environment where solutions must be shaped in real time. - Ask sharp questions, uncover root problems, and reframe client thinking. - Are comfortable pushing back, handling objections, and navigating complexity. - Can translate digital and AI capabilities into the business outcomes that executives care about. - Know how to sell services, platforms, and transformation. - A hands-on closer who can own the vision, shape the strategy, and execute the deal. What You’ll Do Drive In-Account Pipeline and Revenue Growth - Generate a robust pipeline that leads to closing $7M+ in new revenue within 12 months across an existing portfolio and newly signed clients. - Proactively identify areas of opportunity within accounts, lead the complete sales cycle from discovery and rigorous qualification through to pitch, strategic pricing, proposal, negotiation, and close. - Maintain clean, accurate forecasting and pipeline hygiene in Salesforce. - Shape deal strategy, pricing, and scope for high-value digital and AI engagements. - Navigate objections, procurement hurdles, and ambiguity with confidence. Sell Digital & AI Solutions - Translate AI and digital capabilities into measurable business impact using value-selling methodologies. - A thought leader who guides clients through practical AI integration across marketing, content, IT, and digital operations. - Position AI, digital experience, and modernization as business imperatives. - Build compelling value narratives tied to ROI, risk reduction, speed, and competitive advantage. - Translate complex technology concepts into clear executive-level business cases. Act as a Trusted Client Advisor - Build deep relationships with Senior and C-Suite stakeholders within accounts. - Serve as a primary point of escalation, balancing client needs with internal delivery realities. - Partner closely with delivery, strategy, and leadership teams to ensure successful outcomes. - Represent Phase2 at industry events and maintain an active, credible thought leadership presence. - Travel to client sites, internal offices, or industry events as needed (typically up to 20%). Other Ways You’ll Make an Impact - Collaborate with cross-functional teams to shape and deliver solutions that drive measurable value. - Champion client successes internally by ensuring visibility across teams and leadership. - Support marketing in developing case studies and thought leadership, highlighting client impact. - Maintain strong leadership presence within accounts by positioning forward-looking, strategic work that aligns with where the market is headed. - Collaborate with platform and technology partners to identify and pursue co-selling opportunities. - Contribute to a culture of performance, knowledge-sharing, and sales excellence. What You’ll Need - This role requires real consultative digital sales experience. - 10+ years in client-facing sales roles at a digital agency, consultancy, or transformation-led firm - Proven success in selling complex digital services or solutions - Success in overseeing client portfolios contributing $7–10 million in revenue annually. - Ability to generate $7M+ in sales, including expansions and renewals, within the assigned portfolio within 12 months. - Strong understanding of digital experience, platforms, and AI-enabled solutions. - Comfort operating in ambiguity and shaping solutions collaboratively with clients. - Experience influencing senior executives through insight. What Will Immediately Set You Apart - Experience navigating legacy systems, organizational resistance, and competing priorities. - Ability to clearly generate buyer demand and articulate why clients need to act now. - Demonstrated use of AI in your own workflow and client conversations. What Would Be Nice to Have - Experience in regulated industries (e.g., healthcare, pharma, wellness, financial services). - Familiarity with platforms like Drupal, Acquia, Adobe Experience Cloud, Optimizely, or similar DXPs. - Demonstrated thought leadership (e.g., panels, blog posts, speaking engagements) in AI or digital transformation. What Success Looks Like - You consistently hit or exceed $7M+ in annual sales - Your pipeline is active, qualified, and forecastable - Clients see you as a strategic partner, not a vendor - You’re shaping client roadmaps and influencing long-term investment decisions - You’re trusted internally to handle the most complex, high-stakes opportunities What You’ll Get Fully Remote Work from anywhere with the support of a remote-first team and flexible culture. Competitive Compensation Your salary is determined based on experience, education, certifications, skills, and current market conditions. Comprehensive Benefits Full coverage including medical, dental, vision, life insurance, and disability. We also offer supplemental insurance options through Aflac and Transamerica. Wellness That Rewards You Our fun and interactive wellness program offers rewards for participation. Retirement Savings A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days. Generous Time Off You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions. Paid Parental Leave We offer up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave. Family-Building Support Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation. New Hire Office Stipend Receive a $500 stipend to personalize and equip your home workspace for success. What the Environment Looks Like Physical Demands - Frequently remain in a stationary position, often standing or sitting for prolonged periods of time. - Occasional adjusting or moving of light objects up to 20 pounds in all directions. - Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information. - Continuous repetitive movements that may include the wrists, hands, and/or fingers. - Travel, sometimes frequent, is expected. Mental Demands - Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures. - Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and be able to quickly recall, interpret, and explain information. - Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. - Communication - Must continuously express or exchange ideas and meaning with employees and clients. - Resilience - Must continuously adapt well in the face of workplace stressors. Equal Employment Opportunity (EEO) Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.

• Be the Penguin Ai Ambassador: You’ll be the face of Penguin Ai in your region. • Own the Whole Damn Cycle: You’ll command the full sales cycle within payer/provider organizations. • Strategise with the Best: Partner directly with our awesome CRO. • Problem-First Pitcher: Lead conversations that start with real-world business problems. • Translator of Brilliance: Decode our platform’s tech-y genius into clear, compelling value. • CRM Wizard: Your CRM is your tactical weapon. Deliver insights and forecasts. • Collaboration Connoisseur: Join forces with product, marketing, and partner teams.

About the Role Knotch is seeking an experienced, strategic Sr. Account Director to lead and grow relationships across our enterprise customer base. This role is responsible for owning the commercial strategy for each account, driving renewals, expanding product adoption, and ensuring that Knotch delivers against the business outcomes defined in each Account Plan. As a Sr. Account Director, you will act as a trusted advisor to senior marketing and content leaders; deeply understanding their goals, connecting Knotch’s capabilities to their strategic priorities, and guiding the commercial partnership forward. You will partner closely with Customer Success Managers and Strategic Consulting leads (who own delivery and platform execution) to ensure the commercial strategy supports and accelerates the work being delivered across the account. This is a highly cross-functional, relationship-driven role requiring strong commercial instincts, executive communication skills, and a deep understanding of enterprise marketing challenges. Responsibilities - Client Leadership & Strategy - Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20). - Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives. - Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines. - Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction. - Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams. Commercial Ownership - Own renewals, pricing conversations, and commercial strategy for each account. - Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential. - Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams. - Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities. Internal Alignment & Cross-Functional Collaboration - Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress. - Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work. - Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations. - Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing. - Identify risks, obstacles, or misalignments early and escalate appropriately. Growth & Portfolio Management - Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs. - Actively broaden stakeholder engagement and internal influence within client organizations. - Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams. - Maintain a healthy, strategic, multi-quarter pipeline across the portfolio. Qualifications - 8-10+ years of enterprise account management experience. - The ideal candidate will have worked at both a SaaS company as well as a marketing agency. - Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships. - Quota-carrying experience or commercial ownership within enterprise accounts. - Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes. - Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication. - Excellent communication skills, comfortable presenting to executives over Zoom and in person. - Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously. - Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting. - Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement). - Willingness to travel as needed for key client meetings. How to be Successful - Account Plans are clear, strategic, and tied to measurable business objectives. - Commercial strategy aligns seamlessly with delivery work led by Customer Success and Strategic Consulting. - Renewal and expansion opportunities are proactively identified, well-forecasted, and closed on time, aligned with your sales forecast. - Clients view Knotch as a long-term strategic partner and trust you as the steward of their investment. - Internal teams are aligned on account direction, priorities, risks, and opportunities—without needing to chase information. Why Join Knotch The expected salary range for US-based applicants is $200,000-$350,000 OTE USD. Final OTE to be based on experience. Compensation for Canada-based applicants will be determined based on experience and location. Our Benefits and Perks Knotch is a fully remote company. Candidates may work from anywhere in the U.S. or Canada. Some of our other great benefits include: - comprehensive medical, dental and vision insurance eligibility - 401(k) plan - unlimited PTO - 10+ company-paid holidays - a daily company-wide break, and more! Equal Opportunity Employer Knotch is a US based equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience. We pride ourselves on our three values: transparency, relentlessness, and inclusiveness. We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging.