Sinch logo
Sinch

Powering trusted communications at scale

Customer Support Representative III

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

91 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

Customer Support Representative III

Sinch

• Respond to inquiries and issues via online chat, email, and phone calls • Clarify the customer’s needs and determine the cause • Select and explain the best solution, then follow-up • Ensure compliance and responsible texting for customers • Write excellent help documentation • Escalate bugs to the technical support team • Work on specialized projects • Become a SimpleTexting power user

Job Requirements

  • English is your primary language. Secondary languages are a plus.
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • You can translate technical ideas for non-technical audiences
  • Demonstrable critical thinking, communication, and creative problem-solving skills
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
  • Highly organized. You can manage and prioritize several different projects.
  • Familiarity chat and CRM platforms
  • Bachelor’s degree, preferably in a related field of study
  • 2+ years in customer support role

Benefits

  • Professional development opportunities

Related Job Pages

More Customer Support Jobs

AO Globe Life logo

Customer Service Agent Manager

AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Customer Support91 days ago
OtherRemoteTeam 1,001-5,000H1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working with individuals and families who have requested information about supplemental benefits. Your responsibility is to connect with these individuals, schedule virtual consultations, and guide them through their available coverage options. - Reach out to individuals who have requested information about benefit options - Schedule and conduct virtual benefit consultations with individuals and families - Identify client needs and provide guidance on life, accident, and supplemental benefits - Assist clients through the enrollment and policy education process - Maintain accurate and compliant records in digital systems - Participate in weekly training calls, team meetings, and coaching sessions - Collaborate with teammates and leadership to improve performance and share best practices Qualifications - Strong communicator comfortable speaking with clients on video platforms such as Zoom - Self-motivated professional who works well independently in a remote environment - Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms) - Legally authorized to work in the United States - Access to a Windows-based PC or laptop and reliable high-speed internet Benefits - Fully remote role — work from anywhere in the U.S. - Flexible scheduling that supports work-life balance - Weekly pay via direct deposit - Warm, pre-interested leads provided — no cold prospecting - Comprehensive training and licensing support - Health insurance premium reimbursement - Performance-based bonuses (monthly and quarterly) - Opportunities for advancement into leadership roles - Collaborative and supportive team culture Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our mission is centered on service, professional development, and creating long-term career opportunities for individuals who want to make a meaningful difference.

United States
Job Closed
EMS Management & Consultants, Inc. logo

Customer Service Professional – Inbound

EMS Management & Consultants, Inc.

The leading provider of revenue cycle management and technology solutions for the EMS industry.

Customer Support91 days ago
OtherRemoteTeam 501-1,000H1B No Sponsor

• Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures • Answer phone calls quickly and in a pleasant, professional manner • Identify each caller’s needs and determine the next appropriate action • Utilize all resources provided: Job aids, SOP’s. Question Queue, Client Specs • Notify supervisors/management of complaints that cannot be resolved on the first call • Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner • Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management • Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations

United States
$17 / hour
Job Closed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Acendas Travel's Vacation Staff – Remote, Flexible, and Full of Opportunity! Are you an experienced Vacation Advisor with 5+ years in the industry and an established book of business? Bring your expertise, passion for travel, and client‑focused mindset to our Leisure Travel Department. We’re seeking driven professionals ready to elevate our service, grow their portfolio, and deliver unforgettable travel experiences which inspire our travelers. This is a full-time, benefit-eligible role with the freedom to work from home and the flexibility to shape your schedule around your clients’ needs. What Makes This Role Amazing: - 100% Remote – Say goodbye to commuting! Work from the comfort of your home. - Flexible Schedule – Design your day to fit your lifestyle and your clients’ availability. - Uncapped Commission – Earn a base salary plus unlimited commission potential. The more you sell, the more you make! - Full Benefits – Enjoy a comprehensive benefits package as a full-time employee. - Social Media Savvy? Even Better! – We’re looking for people who know how to build and engage their network online. Use platforms like Instagram, Facebook, or TikTok to grow your client base and fuel your sales pipeline. What You’ll Do: - Help clients plan and book their unforgettable dream vacations - Provide expert travel advice and personalized service - Build strong relationships with new and repeat travelers - Leverage your social media presence to attract and retain clients Compensation - Base salary - Uncapped commission added monthly - Commission split model that rewards your performance and is paid monthly If you’re a self-starter who loves travel, thrives in a flexible environment, and can excel in a sales environment—this is your dream job. Apply now and start building a career that feels like a vacation!

United States
Job Closed
Autism Parenting Magazine logo

Customer Service Representative

Autism Parenting Magazine

Improving the quality of lives of children with autism

Customer Support91 days ago
OtherRemoteTeam 1-10Since 2012H1B No Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a fully remote Customer Service Representative who’s passionate about helping people and delivering exceptional support, without feeling rushed or robotic. This role is perfect for someone who thrives on structure, enjoys problem-solving, and takes pride in making every interaction count. You’ll be the first point of contact for our community, helping families navigate our resources and providing compassionate, effective solutions to their questions and concerns. Following the set work schedule is essential, as we need reliable coverage during US hours to ensure timely, high-quality support for our global community and seamless team collaboration. What You’ll Be Doing: - Provide exceptional email and chat support with timely, accurate, and empathetic responses - Document customer interactions, track issues, and escalate complex inquiries as needed - Respond to social media messages and comments professionally, maintaining a positive brand presence - Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience - Perform tasks like data entry, summit hosting, and email outreach - Collaborate with internal teams to improve processes, systems, and the overall customer experience - Communicate clearly during meetings, camera use encouraged to foster connection Qualifications - Several years of experience in customer service, particularly in email, phone or video support - A service-first mindset—you genuinely care about helping others - Excellent written and spoken English - Strong problem-solving skills and the ability to think on your feet - High attention to detail and comfort following established processes - Confidence working independently and as part of a team in a fully remote environment - Familiarity with customer service tools (Freshdesk or similar) and social media platforms - Access to a quiet workspace, reliable internet, and a fast computer with webcam Requirements - Occasional weekend coverage may be required (typically 1–2 Saturdays per month, up to 4 hours) and is scheduled in advance, with time off provided during the week - There is no expectation of late-night, overnight, or on-call work outside agreed hours Benefits - $1450-$1750 USD Per month - Full-time, fully remote position - Join a high performing, mission-driven team that values collaboration and adaptability - Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked - Ongoing training and career development opportunities To Apply Fill in the application and include a 1-3 minute video introducing yourself and explaining why you'd be a great fit.

United States + 43 moreAll locations: United States | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | Canada | South Africa | Philippines
Job Closed