• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We seek a skilled Major Case Unit claims professional to investigate and resolve Reserv's most complex and catastrophic claims. - Potential to attend trials, settlement conferences, mediations, and arbitrations. - Responsible for handling all aspects of the claim assigned, including reserving, communication, documentation, litigation management, evaluation, and negotiation. - Participate in and coordinate training in the handling of complex claim matters and projects requiring advanced claim knowledge and experience. - Maintain electronic files and analyze defense counsel's performance. - Regularly report to the Major Case Unit Manager. - Collaborate closely with product and engineering teams to give feedback and identify technology and process improvements. Qualifications - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications). - Active insurance adjuster’s license by way of a designated home state, or home state. - 12+ years of claim handling experience, with 7+ of those years handling a pending of >60% in litigation. - You are not intimidated by an attorney; you are the driver of the litigation strategy for any particular claim. - Understand transportation coverages and contractual risk transfer and additional insured forms. - Strong understanding of medical terminology. - Sense of urgency and understanding of how to manage time-sensitive demands and documents. - Ability and willingness to communicate both verbally and in written form in a prompt, courteous, and professional manner. - Strong analytical and negotiation skills with the ability to drive negotiations to desired outcomes. - Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines. - Ability to professionally collaborate with all stakeholders in a claim. - Willing to obtain all licenses within 60 days, including completing state required testing. - Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment. - Curious and motivated by problem solving and not afraid to question the status quo. - Desire to engage in learning opportunities and continuous professional development. - Willingness and ability to travel. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work-life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps. • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. • Work with the APD team on the handling of property damage claims. • Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss. • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. • Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. • Provide input to continuously develop claims guidelines, best practices, and process improvements. • Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. • All the while keeping our clients updated where needed. • Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

About the role - As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are - Highly motivated and growth-oriented, impactful and influential - Claims professional - you are knowledgeable and have a track record of success in commercial auto ride share claims adjudication. - Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. - Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. - Passionate - Claims professional who cares about their team, the customer, and their experience - Empathetic leader - You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. - Anti-status quo - You don’t just wish things were done differently; you act on it - Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. - And did we mention a sense of humor? Claims are hard enough as it is! What we need - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!