• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps. • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. • Work with the APD team on the handling of property damage claims. • Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss. • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. • Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. • Provide input to continuously develop claims guidelines, best practices, and process improvements. • Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. • All the while keeping our clients updated where needed. • Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

About the role - As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are - Highly motivated and growth-oriented, impactful and influential - Claims professional - you are knowledgeable and have a track record of success in commercial auto ride share claims adjudication. - Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. - Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. - Passionate - Claims professional who cares about their team, the customer, and their experience - Empathetic leader - You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. - Anti-status quo - You don’t just wish things were done differently; you act on it - Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. - And did we mention a sense of humor? Claims are hard enough as it is! What we need - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Qualifications - Highly motivated and growth-oriented - Experience in commercial auto ride share claims a plus - Passionate claim professional who cares about the customer and their experience - Empathetic and patient towards everyone you interact with - Sense of urgency at all times - Creative in finding resolutions in the insured’s best interest - Enjoys conflict as a conversational opportunity - Curious and eager to understand the whole story for prompt resolutions - Anti-status quo, willing to take action for improvements - Communicative - Possesses a sense of humor Requirements - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - Must hold an active New York adjuster's license or be willing and able to obtain - Minimum of 3 years of experience concentrated in Ride Share APD claims adjusting, ideally with: - First-party comp & collision - Third-party property damage and bodily injury - Total loss and liability investigations - Experience with Ride Share (or TNC/Livery) is required - Willing to obtain all licenses within 60 days, including completing state required testing - Knowledge of state regulations, policy provisions, and standard operating procedures - Commercial experience preferred - Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development - Willingness to travel for client and claims needs Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. - Handle phone and email inquiries, providing support and ensuring a smooth and positive experience for all involved parties as they navigate their claims journey. - Deliver exceptional, empathetic assistance using your expertise in multi-line insurance and claims. Qualifications - Highly motivated and growth-oriented. - Passionate CX professional who cares deeply about the customer and their experience. - Empathetic, exercising empathy and patience towards everyone you interact with. - Sense of urgency at all times, balanced with the ability to be detail-oriented. - Creative, challenging existing assumptions and finding creative solutions to problems. - Curious, wanting to know the whole story to make the right decisions early. - Anti-status quo, taking action to change things for the better. - Communicative, comfortable with phone communications throughout the claims process. - A sense of humor. Requirements - High school diploma or equivalent; bachelor's degree or relevant insurance certifications are a plus. - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims. - Strong knowledge of multi-line insurance claims processes, terminology, and best practices. - Excellent communication skills, both verbal and written. - Active listening skills to understand customer needs, concerns, and emotions. - Strong problem-solving and critical-thinking abilities. - Proficiency in using customer relationship management (CRM) systems and other relevant software applications. - Empathy, patience, and resilience to handle challenging customer interactions. - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively. - Must be able to obtain designated home state claim adjuster license in 60 days. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work-life balance. - Apple laptop, large second monitor, and other quality-of-life equipment. - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment.