This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We seek a skilled Major Case Unit claims professional to investigate and resolve Reserv's most complex and catastrophic claims. - Potential to attend trials, settlement conferences, mediations, and arbitrations. - Responsible for handling all aspects of the claim assigned, including reserving, communication, documentation, litigation management, evaluation, and negotiation. - Participate in and coordinate training in the handling of complex claim matters and projects requiring advanced claim knowledge and experience. - Maintain electronic files and analyze defense counsel's performance. - Regularly report to the Major Case Unit Manager. - Collaborate closely with product and engineering teams to give feedback and identify technology and process improvements. Qualifications - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications). - Active insurance adjuster’s license by way of a designated home state, or home state. - 12+ years of claim handling experience, with 7+ of those years handling a pending of >60% in litigation. - You are not intimidated by an attorney; you are the driver of the litigation strategy for any particular claim. - Understand transportation coverages and contractual risk transfer and additional insured forms. - Strong understanding of medical terminology. - Sense of urgency and understanding of how to manage time-sensitive demands and documents. - Ability and willingness to communicate both verbally and in written form in a prompt, courteous, and professional manner. - Strong analytical and negotiation skills with the ability to drive negotiations to desired outcomes. - Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines. - Ability to professionally collaborate with all stakeholders in a claim. - Willing to obtain all licenses within 60 days, including completing state required testing. - Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment. - Curious and motivated by problem solving and not afraid to question the status quo. - Desire to engage in learning opportunities and continuous professional development. - Willingness and ability to travel. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work-life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps. • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. • Work with the APD team on the handling of property damage claims. • Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss. • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. • Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. • Provide input to continuously develop claims guidelines, best practices, and process improvements. • Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. • All the while keeping our clients updated where needed. • Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

About the role - As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are - Highly motivated and growth-oriented, impactful and influential - Claims professional - you are knowledgeable and have a track record of success in commercial auto ride share claims adjudication. - Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. - Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. - Passionate - Claims professional who cares about their team, the customer, and their experience - Empathetic leader - You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times. That does not mean working at all hours - Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. - Anti-status quo - You don’t just wish things were done differently; you act on it - Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. - And did we mention a sense of humor? Claims are hard enough as it is! What we need - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience - 3+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Qualifications - Highly motivated and growth-oriented - Experience in commercial auto ride share claims a plus - Passionate claim professional who cares about the customer and their experience - Empathetic and patient towards everyone you interact with - Sense of urgency at all times - Creative in finding resolutions in the insured’s best interest - Enjoys conflict as a conversational opportunity - Curious and eager to understand the whole story for prompt resolutions - Anti-status quo, willing to take action for improvements - Communicative - Possesses a sense of humor Requirements - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - Must hold an active New York adjuster's license or be willing and able to obtain - Minimum of 3 years of experience concentrated in Ride Share APD claims adjusting, ideally with: - First-party comp & collision - Third-party property damage and bodily injury - Total loss and liability investigations - Experience with Ride Share (or TNC/Livery) is required - Willing to obtain all licenses within 60 days, including completing state required testing - Knowledge of state regulations, policy provisions, and standard operating procedures - Commercial experience preferred - Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development - Willingness to travel for client and claims needs Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment