Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary HMS, a Gainwell Technologies company, is seeking an experienced Director of Implementations to lead the delivery and transformation of technology and services implementations supporting healthcare and human services programs. This role is responsible not only for successful execution of Medicaid related client implementations, but also for modernizing implementation practices, improving delivery predictability, and scaling implementation capabilities to support business growth. The Director of Implementations will oversee a portfolio of concurrent implementations, manage implementation capacity and pipeline demand, and partner closely with Sales, Product, Technology, and Operations leaders to ensure smooth transitions from deal closure through delivery. The ideal candidate brings strong program leadership, deep Medicaid eligibility/Payment Integrity/Coordination of Benefits experience, and a proven ability to drive operational transformation in complex public-sector environments. Your role in our mission Implementation Delivery & Transformation - Lead end-to-end implementation efforts from contract execution through go-live and transition to steady-state operations. - Drive the transformation and standardization of implementation methodologies, tools, templates, and governance models. - Identify and implement improvements to reduce implementation cycle time, risk, and cost while improving quality and client satisfaction. - Establish scalable implementation frameworks that support growth across multiple states and programs. Pipeline Management & Sales Partnership - Partner closely with Sales leadership to manage the implementation pipeline, demand forecasting, and delivery readiness. - Participate in regular pipeline and cadence meetings with Sales to assess upcoming deals, timelines, risks, and resource needs. - Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work (SOWs). - Ensure accurate capacity planning and smooth handoff from Sales to Implementation teams. Client & Stakeholder Management - Serve as a senior implementation leader for key clients, ensuring alignment on scope, timelines, risks, and success criteria. - Lead state client governance forums, status reviews, and executive steering committees during implementations. - Proactively manage scope changes, risks, and issues to protect delivery commitments and client relationships. Cross-Functional Leadership - Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services. - Partner with Engineering and Product teams to align solution configuration and release planning with implementation needs. - Ensure effective transition from implementation to operations, including documentation, training, and knowledge transfer. Team Leadership & Capacity Management - Lead, mentor, and develop implementation managers, project managers, and delivery staff. - Manage staffing models, workload balancing, and performance management for the implementation organization. - Build a high-performing, accountable implementation team capable of delivering complex programs at scale. Governance, Risk & Quality Management - Establish implementation governance, escalation paths, and delivery assurance processes. - Monitor implementation performance through KPIs, milestones, and risk indicators. - Ensure implementations meet contractual, regulatory, and quality standards. What we're looking for Required Qualifications - 8+ years of experience leading technology or services implementations in healthcare or public-sector environments. - Medicaid eligibility experience required, including eligibility determination systems, workflows, and program operations. - Proven experience driving implementation transformation, standardization, and process improvement. - Experience partnering with Sales on pipeline planning, deal readiness, and delivery forecasting. - Strong leadership, communication, and stakeholder management skills. - Ability to travel up to 15% domestically. Preferred Qualifications - SNAP (Supplemental Nutrition Assistance Program) eligibility experience strongly preferred. - PMP or equivalent project management certification. - Experience with integrated eligibility systems, MMIS, or human services platforms. - Familiarity with Agile, hybrid, or scaled delivery methodologies. What you should expect in this role - Remote work environment - Opportunities to travel up to 15% domestically. The deadline to submit applications for this posting is March 13, 2025 The pay range for this position is $130,600.00 - $186,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Overview The Data and Analytics (D&A) Consultant II is ultimately responsible for the success of our business partners implementing and utilizing AI Revenue Management, DemandX, Business Intelligence, and Performance Analytics. The D&A Consultant will provide our clients best practices, ideas and utilization methods to match their goals driving superior value and strengthening our partnership. As a D&A Consultant you will be responsible for ensuring client adoption and success by understanding the client’s business challenges and objectives and creating a comprehensive plan to implement Data and Analytics products to meet these needs. The D&A Consultant will define and document the scope of the project, the organization, the schedule, and the overall approach. They will provide advice, utilization guidance, configuration recommendations, risk identification and mitigation resulting in an amazing client experience, retention, and expansion. The best candidates will have experience in providing a current state analysis and developing a strategic business plan to achieve client business objectives. As a D&A Consultant you should possess a breadth of knowledge and understanding of revenue management, industry best practices, technology designs and integrations across multiple product families. Collaboration and teamwork with pricing advisors, training teams, sales professionals, as well as the engagement and implementation team is pivotal to ensure client success. The D&A Consultant will serve as an escalation point for issues that impact the clients’ success, drive activations and reduce implementation time. Consultants are required to maintain strong working relations with all RealPage personnel. Responsibilities - Act as Success Leader, responsible for the client’s successful deployment and implementation for AI Revenue Management, DemandX, Business Intelligence, and Performance Analytics. Ensure that clients derive maximum value from their investment with RealPage, utilizing all products with agreed upon best practices. - Create, execute and manage project management plans for customers with little to no supervision. - Partner with Implementations Build team to ensure technical implementations meet client expectations. - Connect business requirements with functional capabilities of RealPage products - Formulate solution framework to drive a successful implementation. - Effectively train business partners from the Senior Management level down to achieve successful execution of the client Revenue Management and Data strategy. - Provide fundamental support in helping clients establish and manager their change. - Identify risks to the client achieving their stated business goals and develop risk mitigation plans. - Serve as a client advocate in driving industry best practices and the evolution of Revenue Management, courses, and administrative services integral to success. - Contribute to team and/or department initiatives. Qualifications Required: - Bachelor’s degree or equivalent combination of education and experience - 5 years of experience in multifamily property management or related industry - Ability to travel up to 50% KNOWLEDGE/SKILLS/ABILITIES Required: - Strong project management skills required; ability to manage multiple priorities simultaneously - Strong attention to detail - Demonstrated ability to understand and advise on the impact of all facets of operations that can impact revenue performance - Expert level knowledge of one or more RealPage Revenue Management and data solutions - Knowledge of Realpage products including but not limited to: AI Revenue Management, YieldStar, LRO, OneSite Leasing and Rents, Performance Analytics, Business Intelligence, Market Analytics, G5 Digital Advertising, Knock, AI Screening, Amenity Optimization, and DemandX - Experience using Salesforce and Microsoft office products (Excel, Power Point and Word) - Executive level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog - Analytical background and ability to learn new systems quickly - Expertise and experience interacting with small and medium accounts, preferably with direct senior management involvement - Proven effectiveness at leading and facilitating meetings and training workshops - Experience delivering professional presentations Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We’re looking for the perfect blend of a customer service mentality with the ability to drive results. RESPONSIBILITIES - Manage a high volume of customers during the most sensitive period of the customer journey - Become a Qualia software expert in order to help your customers configure their deployments based on their company structure - Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia - Graduate customers from their implementation period quickly with high satisfaction - Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - At least 2-3 years experience in a relevant customer-facing role - Good listener who can understand customer needs and communicate Qualia’s value proposition - Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects - Experience with Salesforce or other CRM/Project Management tools preferred - Ability to get into the weeds and solve problems independently - Strong team player but still a self-starter - Thrive in a multi-tasking environment and can adjust priorities on the fly - Technically fluent and curious - Strong communication skills interdepartmentally and with customers While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. You may assess unusual circumstances, devise creative solutions based on limited information or precedent, and adapt your approach to resolve issues. You are equally comfortable navigating ambiguity with senior stakeholders as you are getting into the tactical details of a deployment. We’re looking for the perfect blend of a customer service mentality with the ability to drive results. RESPONSIBILITIES - Independently manage complex customer implementations across diverse segments, evaluating identifiable factors to devise tailored solutions and adapt existing approaches as needed - Become a Qualia software expert in order to help your customers configure their deployments based on their company structure - Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia - Own the implementation strategy end-to-end. Identify root causes of blockers, resolve issues, and suggest variations in approach to accelerate time-to-graduation - Advise less experienced team members on difficult implementation matters and contribute to the evolution of onboarding processes, playbooks, and best practices - Work independently with review at critical points, exercising evaluation, judgment, and interpretation to select the right course of action across a portfolio of concurrent projects - Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - At least 3-5 years experience in a relevant customer success role, or title & escrow industry experience. - Good listener who can understand customer needs and communicate Qualia’s value proposition - Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects - Experience with Salesforce or other CRM/Project Management tools preferred - Comfortable switching between training and troubleshooting - Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60-minute working sessions - Ability to get into the weeds and solve problems independently - Strong team player but still a self-starter - Thrives in a fast paced environment and can adjust priorities on the fly - Technically fluent and curious - Strong verbal and written communication skills interdepartmentally and with customers While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote