Job Closed

This listing is no longer active.

Miratech logo
Miratech

Helping Visionaries Change the World

Production Support Engineer – AWS, CCaaS

Production EngineerProduction EngineerOtherRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

99 days ago

Salary

0

Seniority

Senior

Job Description

Production Support Engineer – AWS, CCaaS

Miratech

• Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis. • Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools. • Investigate issues across AWS services, networking, APIs, and integrations. • Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB. • Develop visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams. • Document alert resolution steps and maintain runbooks, knowledge repositories, and playbooks. • Analyze ServiceNow incidents, RCAs, and historical events to extract actionable insights for documentation. • Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and continuous improvement.

Job Requirements

  • 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.
  • Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).
  • Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch.
  • Proficiency with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, Zabbix, and Grafana.
  • Solid understanding of SLIs, SLOs, and core reliability engineering practices.
  • Excellent communication abilities and strong documentation skills.
  • Nice to have: AWS certifications.
  • Experience with Docker/Kubernetes.
  • Knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II).

Benefits

  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Related Categories

Related Job Pages

More Production Engineer Jobs

A24 logo

Film Production Finance Intern

A24

A24 is an acclaimed global entertainment company known for producing and distributing films, television series, documentaries, music, publishing, and consumer products. Established in New York in 2012, A24 has cultivated a library of over 150 films and 50 TV series, earning critical and commercial acclaim with more than 21 Oscars, 20 Golden Globes, and 18 Emmys. Renowned for groundbreaking hits like Moonlight, Everything Everywhere All at Once, and Uncut Gems Television successes such as Euphoria, Beef, and Ramy Developed a passionate fanbase and expanded into ventures like Half Magic and the Cherry Lane Theater Upcoming projects include Death of Robin Hood starring Hugh Jackman and Jodie Comer, Mother Mary starring Anne Hathaway and Michaela Coel, Backrooms from Kane Parsons and more All valid links to open A24 job opportunities can be found at https://a24films.com/jobs or the Company's official Linkedin page and official recruiting communications will come only through emails from the domain @a24films.com.

OtherRemoteTeam 51-200H1B Sponsor

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A24 is looking for a part-time, remote intern to support the Film Production Finance team -- must be available up to 15 hours per week. This internship is remote and we're open to candidates from any location in the US. - Assist in the set-up of various project specific systems including but not limited to payroll, accounting, p-card and various other finance related production infrastructure - Accounts payable entry, including Purchase Order entry, obtaining appropriate approvals for payment, ensuring backup documentation supports payment, setting up check runs, and maintaining proper files. - Prep and Post production payroll, including timecard review, obtaining start paperwork, sending all necessary documents to the payroll company, reviewing payroll edits, paying payroll invoices, downloading payroll to the production accounting system so it is accurately reflected in the cost report. Maintaining proper payroll files, and booking various vacation & holiday pay etc. - Petty cash / Cashet card reconciliation and other journal entries including deposits and tax credit returns - Bank account reconciliation and trial balance clean up - Cost reporting, including preparing Cost Reports and tracking variances - Tax credit audits, including pulling files, copying/scanning files, journals, research, and working with Auditors and State Revenue Departments. - Settling outstanding receivables billed back to studio - Miscellaneous ad-hoc corporate accounting projects as needed including corporate payables, receivables, expense reports, and production related residuals, participations, delivery requirements, and various reconciliations Qualifications - 1-2 years of Production Accounting experience - Knowledge/experience working with production accounting software, Movie Magic Budgeting, and Excel - Strong organizational skills with the ability to multitask on multiple projects in a fast-paced environment - An excellent communicator who is able to communicate both in writing and verbally with multiple, different personalities - Motivated, eager to handle day to day responsibilities, coordinate audits, and resolve any potential production budgetary questions - Proactive attitude with no task too large or too small - Humble, diligent and resourceful Requirements - This internship is a part-time role with an hourly rate of $18.00. - We are looking for diverse perspectives. A24 is an Equal Opportunity Employer and encourages applications from all kinds of candidates. Company Description A24 is an acclaimed global entertainment company known for producing and distributing films, television series, documentaries, music, publishing, and consumer products. Established in New York in 2012, A24 has cultivated a library of over 150 films and 50 TV series, earning critical and commercial acclaim with more than 21 Oscars, 20 Golden Globes, and 18 Emmys. - Renowned for groundbreaking hits like Moonlight, Everything Everywhere All at Once, and Uncut Gems - Television successes such as Euphoria, Beef, and Ramy - Developed a passionate fanbase and expanded into ventures like Half Magic and the Cherry Lane Theater - Upcoming projects include Mother Mary, starring Anne Hathaway and Michaela Coel, and The Drama starring Zendaya and Robert Pattinson All valid links to open A24 job opportunities can be found at https://a24films.com/jobs or the Company's official Linkedin page and official recruiting communications will come only through emails from the domain @a24films.com.

United States
Job Closed
CRAFTSMAN+ logo

Production Operations Manager

CRAFTSMAN+

Create, automate, innovate, and turn your creative needs into successful marketing.

OtherRemoteTeam 11-50Since 2018H1B Sponsor

About CRAFTSMAN+ CRAFTSMAN+ is redefining how world-class creative gets made. We are a global team of creators and technologists partnering with leading brands and game studios to produce high-performing creative at scale — across static, video, 3D, playable, and interactive formats. Recognized by Inc. 5000 as one of America's fastest-growing companies, we believe the future of creative production runs on great talent, strong systems, and intelligent automation. We're building that future now — and this role is central to it. The Role We're looking for a Production Operations Manager (AI & Automation) who thinks in systems, builds with urgency, and gets genuinely excited about using AI to make creative teams faster and smarter. This is not a "document the process" role. It's a "design, build, and ship the process" role. You'll own the operational backbone of our production team - designing workflows, building internal tools, eliminating friction, and using modern AI to scale how we work. You'll sit at the intersection of sales, production, and creative, making sure every project moves from deal close to final delivery without dropped balls or wasted motion. A week in this role might look like: auditing a handoff breakdown between sales and production, building an automation in Monday.com to surface at-risk projects before they slip, prototyping a brief intake tool using Claude or Bolt, and running a resourcing review to align talent to the next sprint of incoming work. What You'll Do Production Operations - Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins - Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats - Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen - Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations - Identify friction points across the production pipeline and implement durable solutions, not workarounds Workflow Automation & Internal Tools - Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements - Reduce manual overhead by developing automation across production workflows and internal systems - Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status - Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards Operational Infrastructure - Keep internal systems clean, accurate, and accessible so production data can actually be trusted - Create documentation and training materials that help teams adopt new tools without friction - Provide leadership with regular reporting on operational health, workflow efficiency, and production performance - Support margin visibility and project-level operational insights Business Operations - Partner with leadership to identify operational opportunities that expand service offerings - Manage internal department expenses and approve freelancer invoices within project budgets - Help build the operational foundation that scales with CRAFTSMAN+ as we grow What We're Looking For You are a systems thinker with a builder's bias - someone who sees a broken process and immediately starts designing the fix. - 3–5 years in production operations, project management, or producer roles within a creative agency, marketing studio, or production environment - Hands-on experience using AI tools to automate workflows, prototype internal tools, or improve operations — not just familiarity, but actual shipped work - Deep understanding of creative production pipelines across digital marketing, motion, video, or interactive media - Experience building workflows in Monday.com, Asana, Notion, or similar platforms - Strong communicator who can translate fluently between sales, production, and creative teams - Comfortable holding multiple operational initiatives at once without losing detail or momentum - Collaborative by default, with a genuine investment in team success over individual credit You don't need a decade of AI experience - nobody does. What matters is curiosity, hands-on experimentation, and the drive to apply new tools in real, practical ways. Why Join CRAFTSMAN+ - Work at the real intersection of creative production, technology, and AI — not as a buzzword, but as a daily practice - Play a central role in shaping how a fast-growing creative company operates and scales - Collaborate with a global team of talented designers, animators, and creative technologists - Contribute to work produced for leading brands and game studios - Build something that matters — the operational infrastructure of a company on an upward trajectory Compensation Compensation is based on experience, location, and role scope and will be discussed during the interview process. We're committed to paying competitively for the right person. CM+ Values Customer First - We put our partners and their success at the center of everything we do. Seize Your Potential - We encourage curiosity, initiative, and growth at every level. Lead by Doing - We believe the best leaders roll up their sleeves and contribute. Own It - We take responsibility for outcomes and follow through on our commitments. Win Together - Collaboration and trust drive our best work. Equal Opportunity CRAFTSMAN+ is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive workforce that reflects the global communities we serve. Different perspectives make our work — and our culture — stronger.

United States
Job Closed
Canon Careers logo

Sr Director, Production Print Marketing

Canon Careers

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Director, Production Print Marketing leads the strategic development and execution of go-to-market initiatives to drive market share and revenue growth within the production printing sector. This role exists to bridge the gap between product innovation and sales success by cultivating a dominant brand presence through expert customer marketing and high-level industry influence. The successful candidate will accelerate demand and deliver effective sales enablement tools that position Canon as the premier choice in the Production Print space. - Represent Canon at Industry Events: Serve as a primary brand ambassador and keynote presence at major industry trade shows to showcase technological advancements and build executive-level rapport with prospective clients and partners. - Cultivate Media and Analyst Relations: Establish and maintain authoritative relationships with key industry analysts and trade media to secure favorable positioning, positive reviews, and thought leadership opportunities for Canon. - Lead Strategic Go-to-Market (GTM) Planning: Orchestrate the comprehensive GTM strategy for the Production Print portfolio by aligning product strategies with market demands to ensure successful communications and sustained commercial momentum. - Direct Customer Marketing & Demand Generation: Lead the strategic growth, demand generation, and pipeline generation for the production print portfolio. - Drive Sales Enablement and Field Support: Partner closely with the sales organization by providing market intelligence, specialized sales tools, and high-level support for targeted opportunities to increase win rates against. Qualifications - Education: Bachelor’s degree in Marketing, Engineering, or Business, plus 15 years of related experience - Industry Knowledge: A minimum of 15+ years of progressive marketing leadership experience within the Production Print or Graphic Communications industry, with specific knowledge of inkjet, toner, and finishing workflows. - Workstyle: Remote, but requiring regular onsite presence at Melville, NY Headquarters and regional offices. - Travel: Significant domestic and occasional international travel is required (approximately 60-70%) to visit headquarters and regional offices, attend trade shows and industry events, and meet with key accounts (valid driver’s license and acceptable driving record necessary). - Executive Presence: Ability to distill complex technical data into compelling narratives for C-suite stakeholders and industry analysts. - Bilingual: Fluency in both English and Spanish to effectively lead cross-cultural teams and engage diverse customer bases across the production print and packaging markets. - No specific professional licenses are required; however, certifications in Strategic Marketing or Executive Leadership are preferred. Requirements - We are providing the anticipated base salary range for this role: $182,990 - $274,040. - There is also MBO bonus opportunity, car allowance and gas card. Benefits - Employee referral bonus - Employee discounts - “Dress for Your Day” attire program (casual is welcome, based on your job function) - Volunteer opportunities to give back to our local community - Swag! A Canon welcome kit and official merch you can’t get anywhere else

United States
Job Closed
ICF logo

On-Call Production Artist

ICF

Founded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, en

Description We’re currently hiring for an on call-time Production Artist. Do you have an Eagle Eye? And you can spot an image in the wrong resolution at 100 yards. But you also see the big picture. You’ve got what it takes to pick up a concept and run with it straight through to pre-print, pre-web, or pre-whatever for advertising and marketing materials that aren’t just pre-mier. They’re accurate too. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. As a Production Artist, you will: - Have solid knowledge of Word templates and PPT/PPT templates - Collaborate closely with art directors, designers and developers. - Create files for client review. - Prepare final press-ready files based on supplied specifications for several types of printing. - Package and preflight files for release to printers or media partners. - Prepare files for online, web, and mobile applications. - Prepare fillable pdfs, including formulas. - Helpful if you have HTML knowledge for email coding. You will have: Basic Qualifications - Five or more years of creative experience within agency and/or marketing environments. - A bachelor’s degree in graphic design or a related field, or equivalent professional experience. Professional Skills - An exceptional eye for detail, with excellent organizational skills. - Strong experience using Adobe InDesign, Photoshop, and Illustrator - A solid knowledge of the printing processes and preflighting tools. - Proficiency in Office applications helpful but not required, especially Word and PowerPoint. - Understand Section 508 Accessibility requirements and help prepare documents for 508 remediation. - The ability to gracefully handle multiple projects and meet deadlines in a high-speed environment. Job Location(s): This individual will work remotely within the United States. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)

United States
$67.4K - $114K / year
Job Closed