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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!
Account Manager II
Location
United States
Posted
104 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager II
HighLevel
• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. • Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. • Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. • Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. • Partner with cross-functional teams to resolve client concerns. • May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. • Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. • Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. • Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. • Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager • Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. • Provide sales quotations and respond to requests for proposalsOther duties may be assigned.
Job Requirements
- Bachelor’s Degree or Equivalent SaaS Experience required 2-4 Years of Digital Marketing/ Account Management experiences
- Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Experience working with and or ability to learn the use of various CRM Systems
- Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
- Ability to pass a pre-employment background check
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TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. As a Partner & Alliance Manager, you will be responsible for prioritizing the retention and growth of the existing partnerships and expanding new partnership opportunities. New TCP partnerships can be sourced from enterprise and vertical specific HCM platform providers. Enhancing and establishing new partnerships within the Systems Integrators ecosphere will also drive significant referral revenue for TCP. You will be responsible for driving partner prospect/client adoption, cross-selling and expanding our solution portfolio within the partner account. You will proactively identify engagement opportunities, aligning TCP and Partner sales teams and ensuring successful sales cycle execution. As a Partner & Alliance Manager you will: - Help to identify potential new partners and do due diligence on revenue potential. Identify average deal size, potential growth, background info on their products and gaps that TCP can fill. Coordinate meetings with their reps on specific opportunities and help with competitive positioning. - Establish rules of engagement for new partners working directly with TCP sales team - Establish communication protocols and sales process for new partners - Work with Partner and TCP marketing teams to create GTM programs to drive demand, joint webinars, sales team training and value prop positioning - Work with Enterprise and SMB teams to get rep to rep alignment and collaborative value messaging with new partners - Answering sales questions for both new reps at TCP as well as new reps for Strategic Partners. - Coordinating correspondence daily between departments and services for new and existing partners - Identify as a subject matter expert and advisor to prospective Partners and their customers through knowledge of TCP value props and industry current trends, topics of interest - Drive recurring subscription pipeline to TCP field reps via new prospects within assigned Partners. - Expand current account revenue via cross-sell / upsell from accounts within defined partner accounts - Achieve and exceed assigned Partner revenue quota by targeting existing TCP referral partner network and establishing new partnerships - Coordinate onboarding of new customers and expansion sales with assigned Partner CSM(s) - Proficiently uncover a partner/client’s key business objectives and challenges and then coordinate with TCP’s Enterprise and SMB teams with insightful, actionable recommendations - Effectively communicate the features and benefits of our software products. - Maintain an organized database of accounts, opportunities, and associated activities using Sales Force as system of record - Coordinate our TCP sales team with the partners account executives and solutions consultant for product demonstrations and sales cycle execution - Accurately manage, track, and precisely forecast revenue opportunities. - Communicate a compelling and concise value proposition for potential partners and their prospects/customers.
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