Company info:  gearUP’s mission is to outfit youth sports teams with customized gear – on time for game time!  We have simplified the hassle of outfitting youth sports teams with customized gear from the best brands. Our webstores are always open and product ships direct to athletes on time.  gearUP has been one of the fastest growing companies in the Pacific Northwest since 2018, and we have so much opportunity ahead of us.  Now is a great time to join our team!   Job Description Summary:  The Sales Support Specialist provides essential administrative support to the sales team, ensuring smooth operations, effective execution of sales processes, and delivery of excellent customer experiences. This role focuses on developing and streamlining efficient processes, managing administrative tasks, identifying and troubleshooting problems that may cause delivery delays, and collaborating across teams to help achieve sales objectives. Strong organizational skills, attention to detail, and effective communication are key to success. Key Responsibilities: • Sales Team Support: Assume responsibility for administrative tasks, order management efficiency and cross-functional coordination to enable sales representatives to focus on customer engagement and achieve sales goals. • System & Platform Management: Maintain and update online platforms and tools to ensure accurate and timely information, effective and consistent webstore builds, and visibility to key indicators of risks to efficient order fulfillment. • Customer & Order Assistance: Proactively monitor order status, provide status updates, and exercise discretion and judgement in identifying and escalating potential backlog issues and other order delay concerns. Work with sales and operations teams to solve problems, keep customers informed, and support promotional activities to enhance customer satisfaction. • Reporting & Analysis: Create and analyze reports for customers, management and sales team members that help track order status, team performance, and potential order-execution risks. • Promotional Funds Request Process Management: Support the Sales Operations Manager, Account Representatives, and Accounting Team in tracking and managing promotional funds requests. • Process Improvement: Identify opportunities for improvement. Initiate and manage projects to streamline workflows, improve efficiency, and more effectively communicate with customers, team members, and across functions. • Collaboration & Training: Work closely with Sales Operations Manager, Regional Sales Managers, and cross-functional teams to efficiently onboard and train new sales team members. • Other: Other projects, tasks and responsibilities as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role. This position focuses on assisting clients with vacation research, reservations coordination, and general travel inquiries. No prior travel industry experience is required. Comprehensive training and ongoing guidance are provided to ensure you feel confident and supported in your role. - Respond to client inquiries regarding vacation options and travel details - Assist with booking support for flights, hotels, cruises, and vacation packages - Provide clear communication before, during, and after travel - Review reservations for accuracy and completeness - Maintain organized client records and documentation - Deliver high-quality customer service with professionalism and care Qualifications - Strong communication skills (written and verbal) - Comfortable navigating online systems and booking platforms - Detail-oriented with solid organizational skills - Ability to work independently in a remote environment - Prior customer service experience is helpful but not required Benefits - Structured onboarding and step-by-step training - Access to travel booking tools and supplier resources - Flexible remote work environment - Collaborative and supportive team culture Company Description

• The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup. • The CSR is also responsible for taking direction and facilitating the case assignment/scheduling process. • Intake new cases and review/verify information and requests. • Draft cases by entering information into the Dane Street systems. • Work with the client on any missing information pertinent to processing the claim. • Sort, organize, and create a medical document listing, if required by the client, in line with specific special handling. • Respond to inbound calls, emails, and portal inquiries. • Maintain efficient and accurate records related to all client interactions. • Ensure compliance with Federal NSA regulations, processes, and policies. • Collaborate with the Leadership team and other departments to ensure timely resolutions. • Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. • Monitor, process, and track cases to ensure we meet deadlines. • Update clients frequently on cases in progress. • Ensure proper documentation for specified cases is provided to the client. • Maintain consistent professionalism at all times.

• Be the first point of contact for customer questions through email, chat, and phone • Become a product expert and function as a first-level problem solver • Escalate issues to the appropriate team while maintaining communication with the affected user • Understand and gather customer feedback trends to help our product team prioritize future projects • Update and contribute to our internal knowledge banks and external help articles • Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes • Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team