• The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup. • The CSR is also responsible for taking direction and facilitating the case assignment/scheduling process. • Intake new cases and review/verify information and requests. • Draft cases by entering information into the Dane Street systems. • Work with the client on any missing information pertinent to processing the claim. • Sort, organize, and create a medical document listing, if required by the client, in line with specific special handling. • Respond to inbound calls, emails, and portal inquiries. • Maintain efficient and accurate records related to all client interactions. • Ensure compliance with Federal NSA regulations, processes, and policies. • Collaborate with the Leadership team and other departments to ensure timely resolutions. • Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. • Monitor, process, and track cases to ensure we meet deadlines. • Update clients frequently on cases in progress. • Ensure proper documentation for specified cases is provided to the client. • Maintain consistent professionalism at all times.

• Be the first point of contact for customer questions through email, chat, and phone • Become a product expert and function as a first-level problem solver • Escalate issues to the appropriate team while maintaining communication with the affected user • Understand and gather customer feedback trends to help our product team prioritize future projects • Update and contribute to our internal knowledge banks and external help articles • Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes • Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This opportunity is built for those who value flexibility, long-term earning potential, and personal development—where collaboration replaces competition and growth is supported every step of the way. - Work From Anywhere – Create your ideal work environment with full location freedom - Flexible Schedule – Design your workday around your life, not the other way around - Residual Income Potential – Focus on building long-term value, not just one-time earnings - Unlimited Growth Opportunity – Advancement based on performance, not tenure - Mentorship-First Culture – Learn, grow, and succeed with guidance from experienced leaders Qualifications - Ambition Over Experience – No prior experience required; we value drive and determination - Strong adaptability and openness to learning - Comfort using technology for communication and productivity - A positive, growth-oriented mindset Company Description Are you ready to redefine your career and take control of how—and where—you work? We’re seeking motivated, goal-driven individuals who are hungry for success and ready to grow in a remote, mentorship-driven environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading and developing a growing research practice within a multi-product ecosystem. - Define and evolve UX Research strategy across the product ecosystem. - Translate complex customer questions into actionable research approaches. - Design and implement a scalable research operating model. - Lead and develop a team of UX Researchers, maintaining high standards. - Clarify roles in research led by UX Researchers versus enabled across teams. - Incorporate AI into research workflows for improved efficiency. - Partner with Product, Design, and Engineering to inform decisions. - Support the integration of user insights into product strategy. Qualifications - Eight or more years of experience in primary user research. - Two or more years managing and developing UX Researchers. - Experience in building or maturing a UX Research function. - Strong command of qualitative and mixed methods. - Ability to connect research insights to business outcomes. - Experience designing research systems for non-researchers. - Ability to maintain research quality in democratized environments. - Experience thoughtfully integrating AI into research workflows. - Strong communication and influencing skills. Benefits - Competitive salary and annual bonuses. - Comprehensive health benefits package. - Generous parental leave plan. - 401k matching program. - Company-wide outdoor adventures and perks. - Annual funds for active lifestyle. - Flexible time away package including PTO and holidays.