• Lead small to large projects on their own or as part of a team • Perform project-based engineering, design, staging, installation, validation, testing, and troubleshooting of data/security networks • Lead complex, large-scale Network and Security projects • Create low-level detailed designs that align with the business strategy, the customer’s budget, and operational support capabilities • Present documentation and engagement deliverables to customers • Collaborate as part of a multi-functional team with Sales, Pre-Sales, Project Management, and other delivery/engineering resources • Trouble resolution of complex issues and assisting team members in solving problems with their deployments • Execute network maintenance MOP both onsite and remotely with minimal downtime

• Monitor network performance and availability, ensuring uptime and performance levels meet or exceed defined SLAs • Troubleshoot network issues and provide timely resolution to network-related incidents • Configure, maintain, and optimize network devices including routers, switches, and firewalls • Maintain and manage firewall security policies to ensure compliance with industry standards and internal security requirements • Perform network troubleshooting and log analysis to identify root causes and prevent recurring issues • Collaborate with cross-functional IT teams to resolve complex, multi-layered technical issues • Respond to customer inquiries and provide technical support for network-related concerns • Document network configurations, changes, and procedures to maintain accurate and up-to-date network inventories • Participate in the design and implementation of network solutions, including: Network architecture and design, VLAN management, Routing and switching, Wireless networking, Load balancing, VPN configurations • Continuously evaluate network performance and recommend improvements to increase efficiency, reliability, and cost-effectiveness

• Auditing functions: provider set up in Orinoco (demographic and fee schedules), online search tool, print directory, Periscope reports, claims payment. • Determine root cause of issues and recommend process improvements. • Provide clear analysis and next steps for network team. • Analysis of network grievances, determination of track and trend or provider outreach, complete outreach as needed, prepare monthly reporting. • Contracting to support network adequacy in existing and expansion counties. • Contract processing, to include: obtaining contract signatures, preparing provider rosters, submitting contract load form. • Assistance with Field Network cases, outreach to providers, documentation of resolution. • Evaluate participation requests against network need, current contractual relationships, expansion efforts, access to care. • Make recommendations to management. • Contract as needed. • Respond accordingly to providers. • Assist network managers with monthly JOC meeting preparations, research outliers in financial reports, audit reports for accuracy, assist with follow up items from meetings.

• Monitoring certificate expiration alerts and proactively engaging application teams • Issuing, renewing, and validating certificates (internal and external) • Troubleshooting SSL/TLS handshake failures, certificate chain issues, or trust errors • Reviewing CSRs for accuracy (SANs, key sizes, usage types, etc.) • Validating successful certificate binding post-change (browser, OpenSSL, CLI validation) • Investigating certificate-related incidents or production escalations • Installing and binding certificates to NetScaler virtual servers (VLSB) • Managing GSLB configurations and SSL profiles • Updating SNIPs, VIPs, service groups, and monitors as needed • Supporting load balancer changes during maintenance windows • Troubleshooting Layer 4–7 connectivity or persistence issues • Participating in change management and validation processes • Running reports or dashboards on expiring certificates and compliance posture • Partnering with application teams to improve certificate hygiene and ownership • Documenting repeatable procedures and improving runbooks • Identifying automation opportunities to reduce manual certificate work • Acting as an escalation point for complex SSL or load balancing issues • Advising teams on certificate standards, cipher policies, and secure configurations