Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval within required timelines. Responsibilities - Provide exceptional customer service in a phone-based environment, offering clear communication and empathetic support. - Perform claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls. - Collaborate with pharmacists, technicians, and healthcare professionals to resolve patient issues and maintain continuity of care. - Conduct welcome calls and outreach to help new patients successfully onboard and establish trust. - Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure. - Use multiple software platforms to manage authorizations, medication profiles, and patient communication. - Assist with patient questions and serve as backup during high-volume periods. - Identify and document case concerns, escalations, or process gaps for leadership review. - Uphold patient confidentiality and follow internal policies and accreditation standards. - Complete additional duties as assigned. Required Qualifications - High school diploma or equivalent. - Registered Pharmacy Technician licensure in AL, FL, TN, MT, OH, TX, or NY. - Minimum of 2 years of healthcare or specialty pharmacy experience. - Strong computer proficiency including Windows, Excel, and Word. - Comfortable working in a phone-based environment with strong verbal and written communication skills. - Ability to work independently and collaboratively while staying organized in a fast-paced environment. Preferred Qualifications - National Certified Pharmacy Technician (PTCB). - Willingness to obtain registration in additional states. - Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to independently conduct high-quality audits of medical device Quality Management Systems, ensuring compliance with ISO 13485, EU MDR, and UK MDR standards. You will work with cutting-edge medical AI and healthtech products, helping innovative technologies reach patients safely and efficiently. The position is fully remote and flexible, allowing you to contribute as a trusted auditor while maintaining autonomy in your schedule. - Conduct remote audits of medical device manufacturers’ Quality Management Systems under ISO 13485, EU MDR, and UK MDR. - Provide clear, structured audit documentation and evidence-based conclusions. - Ensure audits are delivered consistently and meet high-quality standards aligned with the organization’s methodology and values. - Apply regulatory expertise to assess compliance of software and hardware medical devices, including SaMD. - Maintain engagement with audit teams and stakeholders, providing constructive communication and guidance throughout the audit process. - Contribute to audit planning, preparation, and follow-up activities, ensuring alignment with notified body or certification standards. Qualifications - Bachelor’s degree in software engineering, computer science, physics, biology, chemistry, engineering, human physiology, medicine, or pharmacy. - Minimum 4 years of experience in the medical device industry. - At least 2 years auditing or managing QMSs under ISO 13485, EU MDR, and/or UK MDR. - Authorization or qualification to act as a Lead Auditor in a Certification or Notified Body is required. - Experience with software medical devices (SaMD) is strongly preferred. - Familiarity with relevant standards, including ISO 14971, IEC 62304, IEC 82304, and cybersecurity considerations. - Strong regulatory judgment and ability to interpret and apply regulatory requirements independently. - Excellent communication skills, consistency in audit quality, and ability to work with minimal supervision. - Experience with notified bodies or accreditation bodies is a plus. Benefits - Fully remote, flexible contractor role. - Autonomy in scheduling based on audit demand and availability. - Opportunity to work with innovative medical AI and healthtech products. - Engagement with a highly skilled quality and regulatory team. - Exposure to cutting-edge medical device regulatory processes and standards. Company Description

• Conduct structured food safety audits four times per year per brand • Ensuring compliance with HACCP, hygiene standards, and internal quality benchmarks • Each audit: approx. 2–2.5 hours on site • Average workload: 6–7 hours per week • Some evening and weekend audits on an ad hoc basis • National travel required

Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval within required timelines. Responsibilities - Provide exceptional customer service in a phone-based environment, offering clear communication and empathetic support. - Perform claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls. - Collaborate with pharmacists, technicians, and healthcare professionals to resolve patient issues and maintain continuity of care. - Conduct welcome calls and outreach to help new patients successfully onboard and establish trust. - Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure. - Use multiple software platforms to manage authorizations, medication profiles, and patient communication. - Assist with patient questions and serve as backup during high-volume periods. - Identify and document case concerns, escalations, or process gaps for leadership review. - Uphold patient confidentiality and follow internal policies and accreditation standards. - Complete additional duties as assigned. Required Qualifications - High school diploma or equivalent. - Registered Pharmacy Technician licensure in AL, FL, TN, MT, OH, TX, or NY. - Minimum of 2 years of healthcare or specialty pharmacy experience. - Strong computer proficiency including Windows, Excel, and Word. - Comfortable working in a phone-based environment with strong verbal and written communication skills. - Ability to work independently and collaboratively while staying organized in a fast-paced environment. Preferred Qualifications - National Certified Pharmacy Technician (PTCB). - Willingness to obtain registration in additional states. - Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.