This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading and developing a growing research practice within a multi-product ecosystem. - Define and evolve UX Research strategy across the product ecosystem. - Translate complex customer questions into actionable research approaches. - Design and implement a scalable research operating model. - Lead and develop a team of UX Researchers, maintaining high standards. - Clarify roles in research led by UX Researchers versus enabled across teams. - Incorporate AI into research workflows for improved efficiency. - Partner with Product, Design, and Engineering to inform decisions. - Support the integration of user insights into product strategy. Qualifications - Eight or more years of experience in primary user research. - Two or more years managing and developing UX Researchers. - Experience in building or maturing a UX Research function. - Strong command of qualitative and mixed methods. - Ability to connect research insights to business outcomes. - Experience designing research systems for non-researchers. - Ability to maintain research quality in democratized environments. - Experience thoughtfully integrating AI into research workflows. - Strong communication and influencing skills. Benefits - Competitive salary and annual bonuses. - Comprehensive health benefits package. - Generous parental leave plan. - 401k matching program. - Company-wide outdoor adventures and perks. - Annual funds for active lifestyle. - Flexible time away package including PTO and holidays.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Client Strategy is a senior, hands-on role centered on political copywriting, fundraising performance, and direct client ownership. The ideal candidate is politically sharp, deeply familiar with Republican campaigns and conservative messaging, and able to translate strategy into high performing written content. This role is ideal for someone who wants real ownership, values results over process, and is motivated by advancing Republican causes through effective digital fundraising and messaging. - Serve as the primary owner of strategy and execution for assigned Honey Fox clients - Write high performing fundraising and persuasion copy across email, SMS, and MMS - Develop corresponding landing pages and donation flows aligned with copy and campaign goals - Build, manage, and optimize WinRed pages and accounts - Track, analyze, and report on content and fundraising performance in coordination with the Honey Fox brokerage team - Use performance data to refine messaging, timing, and creative to maximize results - Manage and maintain strong client relationships, including regular communication and performance updates - Support business development and prospecting efforts through strong messaging and demonstrated results - Perform additional responsibilities consistent with the role as Honey Fox continues to grow Qualifications - Exceptional political copywriting skills with a proven ability to drive fundraising or engagement - Strong Republican political instincts and experience working with conservative candidates, committees, or causes - Hands on experience with email, SMS, and digital fundraising programs - Familiarity with WinRed page building and management - Comfort owning client relationships and managing multiple priorities simultaneously - Data literate and comfortable using performance metrics to guide decisions - Self-directed and comfortable operating in a small agency environment Benefits - Healthcare - Unlimited PTO - 401(k) with matching

The Customer Support Advisor is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will assist in various service areas based on business needs, handle inbound email and chat contacts from customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Primary Responsibilities: - Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues. - Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. - Assist with any additional service area based on business needs or performs special projects as needed. - Answer inbound email contacts from customers. - Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. - Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. - Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. - Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. - Other duties and responsibilities as assigned. Education and Experience: - High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred. - Minimum 1-3 years of experience in Sales Support, Sales Operations or related field. - Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. - Excellent verbal and written communication skills. - Ability to work as a team player - Time Management skills, ability to multi-task - Organizational skills - Good customer negotiation skills - Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action - Excellent communication in English (written and verbal) and interpersonal skills - Strong customer service orientation - Self-Starter Analytical - Able to succeed in an ambiguous environment It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Description RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start immediately or join a late-April training class. Position Summary: - Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication. - This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws. Hours: Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST) Benefits: - Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). - Additional options for Dental/Vision, paid short-term disability and life insurance benefits. - Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment - 401K - Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k. Essential Duties and Responsibilities: - Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues - Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections - Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes) - Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines - Manages both common and challenging objections and concerns from consumers - Discusses and helps consumer think through payment resources and makes necessary referrals to the client - Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call - Maintains working understanding of account requirements, leveraging related documentation and resources as needed - Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance - Skillfully works within both internal and client systems - Adheres to company Core Values and Strategic Anchors - May learn and perform other duties and responsibilities as assigned based on business needs Requirements Required Knowledge, Skills and Abilities: - Prior work experience in a call center and healthcare customer service setting is preferred - Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus. - Working knowledge of medical billing and coding is preferred - Prior work experience in a medical office and/or general understanding of health insurance is preferred - Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools - Able to navigate multiple computer applications and databases - Moderate to advanced computer keyboard typing and navigation skill - Able to communicate on the phone and navigate multiple computer systems simultaneously - Able to overcome patient objections and obstacles to negotiate payment successfully - Reliable and responsible. Arrives on time and uses time productively and efficiently - Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes - Possesses and demonstrates professional judgement and operates with client business acumen. - Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information - Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages - Self-motivation and committed to career success - High School Diploma or equivalent (i.e., GED) required - Prior supervisory experience is welcome in this growing company Work Environment: Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals. Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”