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Crescendo logo
Crescendo

Peak CX in the AI era.

AI Applications Specialist

Full-stack EngineerSoftware EngineerOtherRemoteTeam 1,001-5,000Since 2024H1B SponsorCompany SiteLinkedIn

Location

United States + 171 moreAll locations: United States | Canada | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico | Bahamas | Guadeloupe | Haiti | Jamaica | Martinique | Montserrat | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | South Africa | Egypt | Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cabo Verde | Central African Republic | Chad | Congo | Côte D'ivoire | Democratic Republic of the Congo | Equatorial Guinea | Eritrea | Ethiopia | Gabon | Gambia | Ghana | Guinea | Guinea-bissau | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Mayotte | Morocco | Mozambique | Namibia | Niger | Nigeria | Réunion | Rwanda | Senegal | Seychelles | Sierra Leone | Somalia | Sudan | Eswatini | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe | Georgia | Turkey | Israel | United Arab Emirates | Armenia | Azerbaijan | Bahrain | Iraq | Jordan | Kuwait | Lebanon | Oman | Qatar | Saudi Arabia | Palestine | Yemen | India | Japan | Philippines | Pakistan | Thailand | Singapore | Vietnam | Taiwan | Indonesia | Cambodia | Laos | Malaysia | Myanmar | South Korea | China | Afghanistan | Bangladesh | Bhutan | Kazakhstan | Kyrgyzstan | Maldives | Mongolia | Nepal | Sri Lanka | Tajikistan | Turkmenistan | Uzbekistan | Australia | Papua New Guinea | Kiribati | Palau | French Polynesia | Tuvalu | New Zealand

Posted

93 days ago

Salary

0

No structured requirement data.

Job Description

AI Applications Specialist

Crescendo

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an AI Applications Specialist to design, build, and optimize AI-driven solutions that improve operational efficiency and scalability across BPO operations. This role focuses on identifying operational inefficiencies and transforming them into structured AI applications and workflow automations that reduce manual workload, improve quality consistency, and drive measurable business impact. - AI Application Development - Design and develop AI copilots and structured prompt frameworks - Configure AI-powered workflows and automation solutions - Improve AI output quality, classification logic, and operational usability - Process Mapping & Optimization - Map end-to-end operational workflows before automation - Identify inefficiencies, manual bottlenecks, and repetitive processes - Design improved workflows supported by AI and automation tools - Experimentation & Implementation - Conduct pilots and controlled experiments before full-scale rollout - Compare baseline vs post-automation performance metrics - Continuously refine prompts, AI models, and workflow automations - Performance & Impact Measurement - Establish operational baselines such as processing time, cost, and quality metrics - Track efficiency improvements, productivity gains, and quality outcomes - Measure ROI and operational impact of AI initiatives Qualifications - 3–5+ years of experience in operations, process improvement, workflow automation, digital transformation, or related operational roles - Experience analyzing workflows and implementing process improvements that improve efficiency, quality, or scalability - Exposure to AI tools, copilots, or automation platforms used in operational environments - Experience in BPO, shared services, or service delivery operations is highly preferred Requirements - Strong understanding of AI tools and prompt engineering for operational use cases - Experience in workflow automation, process design, and operational optimization - Ability to conduct process mapping and identify operational inefficiencies - Strong analytical skills with the ability to measure baseline performance and operational improvements - Experience running pilots, experiments, or proof-of-concept initiatives to test new solutions Benefits - Hybrid working arrangements - Competitive base salary - Generous paid time off - Comprehensive benefits package including medical, dental, and vision options - Access to free posture-based fitness workouts from home - Training and professional development opportunities - Be part of a people-first, values-driven organization - Work with innovative global partners and diverse teams

Job Requirements

  • 3–5+ years of experience in operations, process improvement, workflow automation, digital transformation, or related operational roles
  • Experience analyzing workflows and implementing process improvements that improve efficiency, quality, or scalability
  • Exposure to AI tools, copilots, or automation platforms used in operational environments
  • Experience in BPO, shared services, or service delivery operations is highly preferred
  • Strong understanding of AI tools and prompt engineering for operational use cases
  • Experience in workflow automation, process design, and operational optimization
  • Ability to conduct process mapping and identify operational inefficiencies
  • Strong analytical skills with the ability to measure baseline performance and operational improvements
  • Experience running pilots, experiments, or proof-of-concept initiatives to test new solutions

Benefits

  • Hybrid working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams

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