This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring qualified individuals to join our mission-driven, fully remote team. This opportunity offers a strong foundation to build professional experience. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options - Assist clients through the enrollment process with professionalism and care - Maintain accurate and organized digital client records - Provide responsive customer support and follow-up communications - Participate in weekly training and mentorship sessions - Build positive client relationships that support long-term trust and service Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident speaking on video and comfortable using digital tools - Passion for helping others and contributing to a service-focused mission - Experience in customer service or client-facing roles is helpful but not required Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear advancement paths into leadership roles - Collaborative, mission-focused team culture Company Description AO Globe Life provides supplemental benefits to working families across the United States, including union members, credit union members, and veterans. With more than 70 years of service and a growing remote-first workforce, our organization focuses on service, integrity, and meaningful career development.

Tablet Command builds software that matters. We are the emerging leader in incident response and management solutions for public safety agencies in the US and Canada. Our iPad app is in the hands of firefighters and other first responders while they respond to emergency incidents. We deliver an intuitive, easy-to-use, and, above all, robust and reliable software solution that improves outcomes. Tablet Command Enterprise Service is in use by thousands of fire service professionals across hundreds of fire departments throughout North America. Our customers include San Francisco, San Diego, Denver, Charlotte, and departments in California, Colorado, Missouri, Florida, and Canada. We are growing rapidly in other regions as well. Tablet Command is a remote team within the company based in the San Francisco Bay Area. Preferred time zones are US (Hawaii to East Coast). As a Customer Support Manager, you will be responsible for leading our customer support operations, ensuring our public safety customers receive timely, expert, and mission-critical assistance. You will manage the support team, define processes, and be the key advocate for the customer experience within the company.

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions • Uphold high standards of productivity and quality in customer service interactions • Navigate various customer service platforms and tools to deliver efficient and effective support • Collaborate with other agents and CX leadership to resolve customer issues promptly • Participate in training and development programs to enhance your knowledge base and customer service skills • Contribute to the team's success by meeting and exceeding service and performance goals • Escalate medically related inquiries to the appropriate teams. • Become a subject matter expert in all Hims & Hers products and offerings

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including Astra Zenica, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: - Reliable, high-quality data is the fuel that propels AI-powered data engineering.
 - AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve. - We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values. About the Team The Developer Experience (DX) team at dbt Labs is a team of dbt experts on the forefront serving dbt developers and of building the next generation of dbt workflows. We partner across our internal product and go-to-market teams, as well as across the dbt Community. We operate using the PRIME framework: Prototype, Represent, Ideate, Maintain, and Enable. About the Role This is a senior, high-impact role focused on helping make dbt the best place for practitioners to build agentic data workloads. You will help dbt practitioners succeed with AI agents, think authoring agent skills, building reference implementations, creating enabling content, and representing the practitioner perspective as AI reshapes how data teams work. This is a dynamic and quickly change space, and as such the nature of the role will be dynamic as well. Making dbt exceptional for agentic workflows is a focus of the entire company and the broader engineering organization. You will be joining that effort as part of the DX team, working closely with the Director of Community, DX & AI and alongside product, engineering, and go-to-market partners who are all invested in this space. Your work will shape the way that dbt users, developers and companies worldwide approach the agentic transition. We're looking for someone who can hit the ground running — shipping meaningful work within their first two weeks. What You Will Do This role covers a broad charter of activities - in a given week or month you will be operating across several focus areas. Build & Prototype - Design, build, and prototype agent workflows on top of dbt - Create working prototypes that validate product direction and accelerate engineering iteration - Develop evaluation frameworks and benchmarks to measure and improve agent performance on data and analytics engineering tasks - Build tooling and example repositories that showcase AI-augmented dbt workflows Ship & Enable - Author technical content for the dbt Developer Blog, Guides, and documentation that makes complex AI concepts actionable for practitioners - Create and curate deliverables (Agent Skills, MCP tools, emerging tools) that encode dbt best practices into formats consumable by AI coding agents - Develop enablement resources for internal teams and the dbt Community - Contribute to product launches as a subject matter expert Represent & Advocate - Serve as a Community voice for dbt's AI capabilities across Community Slack, GitHub, and public forums - Collect and synthesize community feedback on AI features, surfacing insights to Product and Engineering - Bring the practitioner perspective into product design reviews - Identify and flag sharp edges, regressions, or gaps in the experience Maintain & Steward - Maintain and triage dbt open source repository (dbt-agent-skills, dbt MCP) and related open source projects - Monitor adoption, performance, and the evolving AI agent ecosystem - Contribute code and design reviews with an eye toward developer ergonomics What We Are Looking For Required - 5+ years of experience in analytics engineering, data engineering, or a closely related field with hands-on dbt expertise - Demonstrated experience building with and for AI coding agents - Strong data and software engineering fundamentals, including comfort with Python and SQL and the ability to contribute to open source codebases - Excellent written and verbal communication skills with a track record of creating technical content (blog posts, documentation, talks, tutorials) - Deep familiarity with the dbt Community, its norms, and its pain points - Ability to work autonomously and context-switch across prototyping, writing, community engagement, and code review - Strong product sense and the ability to translate user needs into concrete product feedback and design recommendations - Excitement about helping define the next era of dbt workflows using dbt Nice to Have - Background in developer relations, developer experience, or developer advocacy at a developer tools company - Deep fluency with the rapidly evolving AI agent ecosystem — you stay on top of how agents, tooling, and workflows are changing week to week - Contributions to open source projects in the dbt ecosystem (packages, adapters, community tools) - Experience designing and running benchmarks or evaluations for AI/LLM performance - Public speaking experience at data or developer conferences (e.g., Coalesce, dbt Community events) - Experience with the dbt Fusion engine, including familiarity with its architecture, capabilities Compensation & Benefits Salary:We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Labs' total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, Austin), an alternate range may apply, as specified below. - The typical starting salary range for this role is: $137,000 - $175,600 USD - The typical starting salary range for this role in the select locations listed is: $152,000 - $190,000 US Equity Stake Benefits - dbt Labs offers: - Unlimited vacation (and yes we use it!) - 401k w/3% guaranteed contribution - Excellent healthcare - Paid Parental Leave - Wellness stipend - Home office stipend, and more! *Equity or comparable benefits may be offered depending on the legal limitations If you’re passionate about building well-designed, high-impact software, we’d love to hear from you! dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations. Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK