• In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions. • Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach. • Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures. • Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system. • Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams. • Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.

• You support the implementation of proALPHA directly at our customers, delivering tangible added value in finance and accounting. • As the lead for entire project phases, you are responsible for on-time, on-budget and quality-focused delivery. • Using your expertise, you guide customers from the initial concept through implementation on finance and controlling topics. • You deliver practical knowledge to stakeholders through software demonstrations and workshops. • By assessing existing processes, you develop concepts to optimize and streamline them using proALPHA. • Based on this, you empower users through persuasive presentations, workshops and training sessions.

• In our regional teams, you shape the rollout of Proalpha for clients, working close to their processes and delivering tangible impact. • Close collaboration enhances quality, while you manage your projects with a high degree of personal responsibility. • In this role you combine functional expertise, consulting and implementation in a dynamic environment. • Together with your team you lead Proalpha implementations at client sites or remotely and ensure clear project governance. • As the lead for functional process consulting, you drive implementations in production, purchasing, sales and materials management. • In close coordination with customers and colleagues you develop robust concepts for smooth operations. • By systematically documenting existing processes you produce reliable solution approaches and optimizations. • You enable users through clearly structured presentations, practical workshops and effective training.

• You lead client projects from the initial concept through to successful implementation. • Planning and implementation: You are the key to successfully delivering our solutions. • Analysis: By conducting precise process mapping at our clients, you develop robust concepts for deployment. • Presentation: You present tailored solution concepts in client workshops. • Process and cost optimization: You work closely with our clients to optimize processes and reduce costs. • Continuous improvement: With your creativity and experience, you support our ongoing product development.