This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. - Strives to delight patients and families by creating a kind, gracious, and caring environment. - Ensures telephone is answered in a timely and professional capacity. - Maintains quality while consistently meeting minimum expectation levels. - Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems. - Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. - Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers. Qualifications - High School diploma or equivalent - 1 year using both English and Spanish languages in a professional and/or contact center capacity - Basic computer skills Requirements - Previous customer service experience - Ability to multitask while communicating on the phone and in writing with patients - Warm, professional & friendly disposition - Attention to detail and excellent communication skills - Dental knowledge is a plus Benefits - Medical, dental, and vision insurance with company contribution - Life Insurance - Flexible spending (health and dependent care) account - Paid Time Off & 6 paid holidays off - Employee Stock Ownership Plan - 401K - Daily Pay - Professional development assistance - FREE continuing education opportunities - Employee assistance program

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations. This position plays a critical role in maintaining reservation accuracy, protecting revenue, supporting guest satisfaction, and ensuring seamless service flow before guests even arrive. - Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels - Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information - Process reservation modifications, cancellations, and special requests accurately - Monitor reservation pacing to prevent overbooking and ensure proper service flow - Charge and document applicable no-show and late cancellation fees in accordance with company policy - Respond to guest inquiries regarding no-show charges professionally and clearly - Assist guests with receipt requests, billing questions, and transaction confirmations - Support management with chargeback disputes by gathering documentation, reservation details, and proof of service - Maintain accurate guest profiles and notes within the reservation system - Communicate VIP arrivals, large parties, and special accommodations to management teams - Assist in private dining and large group inquiries as needed - Uphold Motek’s brand voice and hospitality standards in all written and verbal communication Qualifications - Previous restaurant or hospitality experience preferred - Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred - Familiarity with POS systems and payment processing platforms is a plus - Strong understanding of cancellation policies and guest recovery practices - Excellent written and verbal communication skills - Strong attention to detail and organizational ability - Ability to multitask and remain composed under pressure - Professional, warm, and solution-oriented demeanor - Reliable internet connection and dedicated remote workspace Requirements - Strong customer service mindset - High level of discretion and professionalism when handling billing matters - Conflict resolution and de-escalation skills - Revenue protection awareness - Accountability and strong follow-through - Team-oriented communicator Benefits - Paid time off - Wages paid weekly - Growth opportunities - 401k savings plans - Medical, dental and vision insurance (upon eligibility) - Employee discounts

• Provide deep technical expertise in backend development and code reviews • Design, develop, test, and deploy backend software solutions using Node.js and Java • Architect and optimize relational database schemas • Develop and maintain components for real-time communication • Explore and implement solutions for media processing and integration • Contribute to the development of contact center-specific features and integrations • Identify and address performance bottlenecks to ensure scalability • Diagnose and resolve production issues in a timely manner • Collaborate with product managers, architects, QA engineers, and other stakeholders

• Supervise, coach, and develop remote call center agents and team leads • Monitor and manage key performance indicators • Conduct performance evaluations, coaching sessions • Handle escalated customer concerns • Ensure adherence to policies and regulatory requirements