This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Digital Transformation - REMOTE. In this pivotal role, you will spearhead efforts to scale impactful initiatives without increasing complexity. Your leadership will directly influence cross-functional teams to modernize operations and enhance efficiency through automation and digital solutions. This position offers the chance to work collaboratively with senior leaders and to employ cutting-edge technologies, including AI, to drive significant business outcomes and operational excellence. - Lead the modernization of digital workflows across multiple teams and systems. - Partner closely with senior leadership to identify and deliver high-impact transformation initiatives. - Drive the adoption of automation tools and AI-driven solutions. - Develop clear narratives and metrics to translate transformation efforts and generate buy-in. - Create a streamlined approach to enhance operational efficiency and reduce process fragmentation. - Foster collaboration among departments to ensure cohesive execution of initiatives. - Shape strategies for rolling out digital transformation initiatives that align with company goals. Qualifications - At least 10 years of experience in digital transformation in SaaS or technology-driven environments. - Proven ability to implement AI and automation within business processes. - Strong track record of managing complex, influential initiatives from conception to delivery. - Expertise in diagnosing and simplifying workflows across various functions. - Ability to make decisions under uncertainty and balance immediate and long-term needs. - Excellent storytelling and communication skills to convey transformation initiatives. - Commitment to the company's values and a passion for innovation in the digital space. Benefits - Competitive salaries and equity options. - Comprehensive health benefits including no-cost medical plans. - Generous parental leave policies. - 401k matching program. - Opportunities for outdoor activities and industry perks. - Annual funds to promote active lifestyles. - Flexible time away package including PTO and paid holidays. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Drives the strategy, design, and lifecycle management of Lumen’s Managed Network Services (MNS) portfolio, with a focus on defining the managed service frameworks that surround enterprise network offerings. This role is responsible for driving the strategy and leading the development of advanced-level managed service offerings to complement Lumen’s wide array of digital products. Collaborates across Product Development, Network Engineering, Operations, Compliance, and Customer Success to build scalable, automated, and outcome-driven services that align with enterprise transformation needs and integrate seamlessly with Lumen’s security and cloud portfolios. - Drives the strategy and roadmap for the managed services layer of Lumen’s MNS portfolio, including Network-as-a-Service (NaaS) frameworks, SD-WAN and hybrid WAN managed services, Managed LAN/WAN operations, Cloud on-ramp and interconnect services, Edge-to-cloud connectivity, AI-powered network assurance and AIOps - Defines the service wrapper, including operational processes, SLAs, incident management models, telemetry, customer reporting, and support models. - Partners with Engineering to consume and integrate infrastructure capabilities — but does not own physical device selection (e.g., routers, firewalls, access devices). - Develops onboarding workflows, lifecycle support frameworks, performance monitoring, and incident response standards to support a repeatable managed experience. - Builds customer-facing documentation and tools that clarify what is delivered as a service (e.g., service guides, SLA definitions, support expectations). - Aligns MNS with Lumen’s SASE and MSS portfolios, enabling cohesive service bundles (e.g., SD-WAN + SASE) and integrated lifecycle experiences. - Collaborates with NOC, provisioning, and service delivery teams to ensure smooth and consistent customer implementation and support. - Works with Compliance and Legal to ensure service operations support applicable regulatory and security standards. - Owns managed service financial performance metrics such as attach rates, recurring revenue growth, churn reduction, and margin optimization. - Leads cross-functional initiatives to define productization standards, service handoffs, and knowledge transfer to delivery and operations teams. - Creates training and enablement resources for Sales, Solution Architects, and Delivery to support positioning and scaling of MNS offers. Qualifications - 8+ years in a leadership role in networking, telecom, or IT services with a strong background in managed service design or service delivery frameworks - Proven success in building or operationalizing network offerings such as SD-WAN, LAN/WAN, hybrid WAN, or cloud interconnect - Experience creating Network-as-a-Service models and defining service-level engagements for enterprise customers - Bachelor’s degree in engineering, Networking, Computer Science, or related field; MBA or advanced technical degree preferred - Deep understanding of network management principles, ITIL-based service operations, and SLA design - Ability to define delivery workflows and manage service orchestration, automation, and customer experience - Strong collaboration skills with ability to align product, engineering, operations, and compliance teams - Financial acumen including pricing, cost modeling, and managed service profitability metrics - Effective communicator capable of articulating service value to internal stakeholders and customers - Travel: ~20% as needed Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. - $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. - $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Lead Product Manager (PM) is responsible for supporting Fabric Solutions Managed Service solutions and associated customer agreements. The role will focus on expanding product portfolio and process improvement to meet market demands. A primary focus will be managing the Enterprise channel – working with technical sales teams to gain an understanding of the customer requirements (potentially across data, voice, wireless, and wi-fi capabilities). The PM will be primarily responsible for managed service product lines ensuring product definition, communication of product scope, and driving agreements Legal to closure with client. The other product management responsibilities include supporting the planning and execution of the overall product lifecycle and serving as both a business and technical product expert. The person in this position will be required to closely align themselves with Sales, Sales Technical Support, Offer Management, Legal, Procurement, Operations, IT, Product Development, Marketing, and Finance to drive success. Given the dynamic nature of Managed Services the product focus of the role may evolve with changes to customer priorities, so this is a great opportunity if you like to learn! The Main Responsibilities - Detailed understanding of Lumen procurement processes and 3rd party technology partner management. - The ability to perform multiple tasks of challenging assignments requiring alternative analysis, innovations, and judgment - Technical working knowledge with Data and Voice networks and technologies - Demonstrated experience with deploying SDN, SD-WAN and SASE environments - Responds to proposals or sales requests and translates requirements into customer proposal/SOW and ensures the proposal can be successfully executed by “operational” organizations if contracted - Negotiates business terms and conditions for customer and vendor contracts. Responsible for vendor management including sourcing, pricing, and daily ‘deal-by-deal’ negotiations for select services - Supports pricing, contracts, business case development, responding to customer technical questions, and managing deal Change Requests - Works with key stakeholders across the entire company which may include: Sales, Sales Technical Support, Offer Management, Legal, Procurement, Operations, IT, Product Development, Marketing, and Finance - Supports business case development and ongoing program financial reviews to ensure the project financials (costs and revenues) are achieved - Ensures supporting processes and systems associated with the product are current and optimized to reduce product cost basis. - Provides input to Managed Service strategy and product roadmap and creates tactical plans to deliver program roadmap. - Benchmarks company products to competitor products. Stays up to date with industry news, company consolidations and competitive landscape. - Assist in the development of positioning and go-to market plans What We Look For in a Candidate - Bachelor’s degree or equivalent related work experience - Extensive Professional Services, managed services, or operational experience within the telecom industry - Experience in project or program management - Experience in End-to-End new product development in the telecom or technology industries - Experience with Vendor Management - Proficiency with Salesforce.com, SAP Ariba, ServiceNow - Experience with Network technology and operations - Drives creativity and productivity by displaying a positive, “can do” attitude - Ability to drive results both individually and in a matrixed environment - Demonstrated success in managing and prioritizing multiple projects/tasks effectively in a fast-paced environment - Proven experience managing conflicting priorities - Excellent verbal and written communications skills - Ability to effectively draft and negotiate agreements such as RFP’s, MSA’s and or SOW’s. - Strong financial and analytical capabilities - Exhibits a strong sense of urgency, makes fact-based decisions quickly and efficiently - Comfortable working with remote peers and/or managers and executives inside and outside Lumen - Great at building and maintaining relationships across various organizations - Adept at using all Microsoft Office products and collaboration tools Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure `#LI-Remote What to Expect Next Requisition #: 341491 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Develop and communicate a clear, compelling product vision and roadmap aligned with organizational goals • Conduct detailed industry research, competitor analysis, and customer/end user discovery to uncover opportunities and translate them into actionable product initiatives • Proactively monitor industry trends, regulatory changes, and advancements in clinical research technology, especially related to AI-driven data solutions • Translate complex business requirements into detailed product specifications, features, and user stories that lead to exceptional software experiences and business outcomes • Drive agile product development, ensuring clarity in requirements, rapid iteration, and continuous delivery of high-quality, impactful features • Champion exceptional user experience, consistently validating solutions through rigorous user research, analytics, and testing • Closely collaborate with internal stakeholders, clinical experts, data scientists, and external partners to ensure products exceed expectations and deliver measurable value