Clinical Study Specialist, Sponsor Dedicated ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Clinical Study Specialist to join our diverse and dynamic team. As a Clinical Study Specialist at ICON, you will play a pivotal role in supporting the execution and management of clinical trials, contributing to the advancement of innovative treatments and therapies. What you will be doing - Assisting in the planning, initiation, and execution of clinical trial activities - Conducting site feasibility assessments and participating in site selection processes - Coordinating with investigative sites to ensure compliance with study protocols and regulatory requirements - Monitoring study progress and data collection activities to ensure quality and accuracy - Assisting in the preparation and review of study documentation and reports Your profile - Bachelor's degree in a relevant field, such as life sciences or healthcare - Previous experience in clinical research or a related field preferred - Strong organizational and communication skills - Ability to work independently and collaboratively in a fast-paced environment - Attention to detail and ability to prioritize tasks effectively What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Job Title: Customer Service ~ Booking Hotels | Work From Anywhere Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: ~ Assist clients in selecting and booking hotel accommodations ~ Provide accurate information on hotel amenities, pricing, and availability ~ Respond promptly and professionally to client inquiries via phone, email, or online chat ~ Maintain detailed and accurate records of client interactions and bookings ~ Collaborate with team members to ensure seamless client experiences ~ Stay updated on hotel offerings, travel trends, and industry changes ~ Attend virtual training sessions and team meetings Requirements: ~ Strong communication and customer service skills ~ Friendly, professional demeanor and positive attitude ~ Comfortable working independently and managing time effectively ~ Basic computer skills and a reliable internet connection ~ Interest in travel and helping clients plan memorable stays ~ Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: ~ Flexible, remote work environment ~ Full training and access to industry resources and tools ~ Supportive team culture and mentorship ~ Income-earning possibilities based on performance ~ Exclusive travel discounts and perks through industry partners ~ Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the team! $40,000 - $70,000 a year

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies. - This is a Monday-Friday position, 8:00AM - 4:30PM. - This role is expected to be on the phone the majority of their shift and should communicate with department team if needing to step away. - It is critical they remain at their desk and answer calls as they come in. - The call volume received is high and the individual hired into this role will show resilience and professionalism while handling a high volume of calls. - Call Center experience is preferred. - This role will have flexibility to work from home for most shifts. However, this individual will need to be able to commute on-site as needed for backup, training, meetings, etc. Qualifications - Associate's Degree and No Experience necessary/On-the-Job Training Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing or - HS diploma or equivalent and 1-2 years experience Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing Requirements - Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers. - Reviews and responds to parent mail and voicemail messages received. - Reviews and resolves patient and family requests received through the Patient Financial Services website. - Special projects and/or miscellaneous tasks. Benefits - The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. - Our plans are designed to meet the changing needs of our employees and their families. Starting Pay The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience. Remote Work/Work from Home This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled. EEO Employer/Disabled/Vet Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

• Provide day-to-day technical support for employees across hardware, software, and SaaS platforms • Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity • Manage device provisioning, onboarding, and offboarding processes • Maintain asset inventory and lifecycle tracking • Administer and optimize Google Workspace (user management, permissions, security policies, automation) • Improve file structures, permissions governance, and operational efficiency • Evaluate and recommend workflow improvements across internal tools • Serve as primary point of contact for IT vendors and managed service providers • Help evaluate outsourced IT support options and recommend scalable solutions • Coordinate hardware purchasing, warranty claims, and service contracts • Strengthen backup systems and reduce single points of failure within IT operations • Document SOPs for onboarding, offboarding, device management, and security protocols • Identify inefficiencies in current processes and implement improvements • Support light security best practices (2FA enforcement, access controls, device policies)