• Work across all stakeholder areas to translate business requirements into high performing solutions that meet the business needs and ensure the best operational practice. • Monitor, identify, design, and deliver changes to system environments from end user feedback to improve software performance and fix software defects. • Act as consultant and change steward in the optimization of current solutions and the technical development of new solutions. • Provide day-to-day delivery of system features and functionality to improve distribution performance, throughput and quality. • Design, code, debug, review, and unit test Distribution facing systems. • Configure, troubleshoot, and refresh platform and infrastructure components as needed. • Define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required. • Work closely with IT support analysts, DC staff, and DSaP team members to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues. • Backup Tier III on-call support to assist the System Administration team in troubleshooting deployment escalations or production issues and assistance with Tier III incident queues as needed. • Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed. • Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use. • Perform other duties as assigned. • Comply with all policies and standards.

• Investigating technical issues not resolved by front-line support • Interacting with customers to understand their technical issues • Managing and resolving escalated issues • Collaborating with customer success teams • Developing code to fix issues • Working with product and QA teams

Note - this is a remote position. We are open to remote candidates located in the US. About ECP ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're actively expanding the number of customers using our software, and better servicing existing customers by developing and releasing new products. About the Role We're seeking a Senior Software Development Engineer in Test (SDET) to scale our test infrastructure across our engineering organization. You'll play a dual role: building robust test frameworks in CI/CD pipelines, while writing and automating comprehensive tests that set the standard for quality across our products. Working across multiple product teams with diverse tech stacks, from modern React/Node.js applications to legacy systems undergoing modernization, you'll design and implement scalable solutions to complex automated testing challenges, such as browser-level cross-product testing, database migrations, and API integrations. The ideal candidate will be a force multiplier whose infrastructure work will accelerate dev teams’ own test automation, while leading by example through the high-value, complex tests you write yourself. What You'll Do Build Testing Infrastructure & Architecture (40%) - Design and implement comprehensive testing frameworks across ECP's product portfolio (React, Node.js, ColdFusion/Lucee, and legacy systems) - Build custom tooling for testing complex scenarios: browser-level application testing, API integrations, database migrations, cross-product workflows, and offline-capable applications - Use modern test tools (Playwright, Jest, Cypress, Testing Library) and AI tools to accelerate test development - Create reusable test libraries and utilities that work across different tech stacks - Architect and optimize CI/CD testing pipelines for fast feedback (<15 minute test runs) with quality gates Write and Automate High-Value Tests (40%) - Develop comprehensive test suites for modern web apps, legacy system integrations, API services, and database operations - Develop the hard tests that require deep expertise: race conditions, timing issues, cross-system integrations, and data consistency edge cases - Build integration and E2E test suites for critical user workflows Enable & Mentor Engineering Teams (20%) - Train engineers across the organization in automated testing methodologies - Create exemplar tests that demonstrate best practices for development teams to follow - Review test automation code written by other engineers, providing constructive feedback - Evangelize testing standards, coverage requirements, and quality metrics - Collaborate with product and engineering teams to identify test requirements early - Contribute to building a culture of quality

Note - this is a remote position. We are open to remote candidates located in the US. About ECP ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're actively expanding the number of customers using our software, and better servicing existing customers by developing and releasing new products. About the Role We're seeking a Senior Software Development Engineer in Test (SDET) to scale our test infrastructure across our engineering organization. You'll play a dual role: building robust test frameworks in CI/CD pipelines, while writing and automating comprehensive tests that set the standard for quality across our products. Working across multiple product teams with diverse tech stacks, from modern React/Node.js applications to legacy systems undergoing modernization, you'll design and implement scalable solutions to complex automated testing challenges, such as browser-level cross-product testing, database migrations, and API integrations. The ideal candidate will be a force multiplier whose infrastructure work will accelerate dev teams’ own test automation, while leading by example through the high-value, complex tests you write yourself. What You'll Do Build Testing Infrastructure & Architecture (40%) - Design and implement comprehensive testing frameworks across ECP's product portfolio (React, Node.js, ColdFusion/Lucee, and legacy systems) - Build custom tooling for testing complex scenarios: browser-level application testing, API integrations, database migrations, cross-product workflows, and offline-capable applications - Use modern test tools (Playwright, Jest, Cypress, Testing Library) and AI tools to accelerate test development - Create reusable test libraries and utilities that work across different tech stacks - Architect and optimize CI/CD testing pipelines for fast feedback (<15 minute test runs) with quality gates Write and Automate High-Value Tests (40%) - Develop comprehensive test suites for modern web apps, legacy system integrations, API services, and database operations - Develop the hard tests that require deep expertise: race conditions, timing issues, cross-system integrations, and data consistency edge cases - Build integration and E2E test suites for critical user workflows Enable & Mentor Engineering Teams (20%) - Train engineers across the organization in automated testing methodologies - Create exemplar tests that demonstrate best practices for development teams to follow - Review test automation code written by other engineers, providing constructive feedback - Evangelize testing standards, coverage requirements, and quality metrics - Collaborate with product and engineering teams to identify test requirements early - Contribute to building a culture of quality