• Reach out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, make provider appointments and follow ups, etc. • Create cases, tasks, and complete documentation in the case management module for all hospital and skilled nursing facility (SNF) discharges • Comply and document tasks assigned by nurse • Work as a team with the case manager to engage and manage a panel of members • Manage new alerts and update case manager on changes in condition, admission, discharge, or new diagnosis • Establish relationships with members, earn their trust and act as patient advocate • Escalate concerns to nurse if members appear to be non-compliant or there appears to be a change in condition • Assist with outreach activities to members in all levels of case management programs • Assist with maintaining and updating members' records • Assist with mailing or faxing correspondence to members, primary care physicians (PCP), and / or Specialists • Request and upload medical records from PCP’s, specialists, hospitals, etc. • Meet specific deadlines (respond to various workloads by assigning task priorities according to department policies, standards, and needs) • Maintain confidentiality of information between and among health care professionals

• Provide telephonic case management to medically complex and chronically ill members • Conduct comprehensive health assessments and create individualized care plans • Coordinate care with internal and external partners, including physicians and specialists • Educate members and caregivers on disease management and preventive care • Monitor member progress and advocate for timely, appropriate interventions • Identify and help resolve service or access issues impacting care quality

Overview Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students. What You Will Do: Responsible for providing assessment for Chicago Public Schools early childhood programs, conduct inter-reliability assessments, and write accurate reports Essential Responsibilities - Provides evaluation of City of Chicago early childhood programs. - Prepares and submits evaluation reports according to the required time frame and criteria. - Participates in inter-rater reliability training for all required evaluation tools and maintains required level of reliability. - Attends all assessment team, supervision, and all-staff meetings. Qualifications - Bachelor's Degree in Early Childhood Education or related field, Master's degree strongly preferred. - Three to five (3-5) years teaching or administrative experience in the field of early childhood education. - 1+(plus) years high level of prior leadership experience and skill. - 1+ (plus) years high level of reliability on observation tools. - Willing to travel within Chicago, and to Wheeling as needed - Willing to attend ongoing training to obtain and retain on assessment tools - Prior experience in early childhood assessment preferred. Work Environment/Physical Demands/Travel Requirements This is a remote position within the City of Chicago. This position requires city-wide travel, word processing and computer skills, walking, bending, classroom environment-continuous standing, lifting boxes, setting up training environments. This position will be required to come into the Chicago, Wheeling, or Lisle campus for special meetings/events. NLU Inclusion Statement: National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture. Compensation and Benefits At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here. The salary range of the grade for this position is $51,966 to $75,351 annually. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity. Application Instructions Please Include the following along with your application: - Resume (Required) - Cover Letter (Optional) - Current NLU employees please also submit an Internal Posting Form

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves collecting receivables and monitoring past due accounts. It also includes researching and resolving insurance claim discrepancies. - Reviews patient account files received for discharged patients and ensures the accuracy and completeness of all documents. - Identifies portion of charges to be billed to patients’ insurance companies, Medicare or other third parties, and those to be billed to the patient directly. - Prepares appropriate billing statements for insurance companies, Medicare or other third parties. - Replies to patients’ and insurance company requests for information. - Assists in the preparation of billing activity reports. - Prepares and maintains billing files and reports. - Investigates delinquency cases to identify any special circumstances affecting payment delays and follows up with appropriate parties. - Contacts third party payer organizations and/or patients as necessary to facilitate the timely payment of past due charges or arranges alternative settlement plans. - Identifies problem delinquencies and recommends their appropriate disposition (i.e., referral to collection agency or other legal action, or write-off). - Prepares and maintains records and reports documenting the status and amount of past due accounts, and the timing and nature of their disposition. Qualifications - High School Diploma or equivalent. Requirements - 2 years hospital medical billing experience preferred. - Excellent oral and written communication and interpersonal skills. - Computer literate. - Knowledge of Medicare, State Programs, and commercial billing. - Must read, write and speak fluent English. - Must have good and regular attendance. - Performs other related duties as assigned.