• Lead cross-functional strategic initiatives: Own and program-manage high-leverage projects across CPH, which may include commercial expansion, enterprise implementations, AI and technology initiatives, product launches, internal operational transformations, or other emerging priorities. • Serve as a deployable strategic operator: Step into ambiguous or high-stakes situations, diagnose root causes, and design clear execution plans, regardless of function. • Architect scalable systems: Build and refine the operational infrastructure to enable sustainable growth – processes, tools, playbooks, dashboards. • Drive analytical rigor: Collect and analyze business data, generate insights, and present recommendations to leadership to inform strategic decisions. • Build executional rigor: Translate high-level goals into clear plans with workstreams, owners, deliverables, and timelines. Keep the team focused on outcomes. • Align stakeholders across functions: Coordinate across Product, Engineering, Clinical, Commercial, and Operations teams to deliver outcomes—without relying on formal authority. • Translate ambiguity into action: When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system. • Be a thought partner to leadership: Proactively surface insights, risks, and opportunities; act as an internal consultant to the CEO and leadership team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-impact Business Operations and Strategy Manager to help drive CPH’s most critical initiatives. This is a pivotal role for an analytical and execution-oriented operator who thrives at the intersection of strategy, operations, and systems design. You will partner closely with the CEO and leadership team to lead high-priority, cross-functional initiatives across the organization. These may span: - Go-to-market expansion - Large customer implementations - Internal AI adoption - Product launches - Operational scale-up - Other emerging strategic priorities You will operate as a deployable problem-solver, bringing structure to ambiguity, driving alignment, and ensuring execution against the company’s most important goals. This role is ideal for someone who excels at driving clarity and momentum in a fast-paced, evolving environment and is energized by tackling new, complex problems across domains. As a Business Operations and Strategy Manager, you will: - Lead cross-functional strategic initiatives: Own and program-manage high-leverage projects across CPH. - Serve as a deployable strategic operator: Step into ambiguous or high-stakes situations, diagnose root causes, and design clear execution plans. - Architect scalable systems: Build and refine the operational infrastructure to enable sustainable growth. - Drive analytical rigor: Collect and analyze business data, generate insights, and present recommendations to leadership. - Build executional rigor: Translate high-level goals into clear plans with workstreams, owners, deliverables, and timelines. - Align stakeholders across functions: Coordinate across teams to deliver outcomes—without relying on formal authority. - Translate ambiguity into action: Build playbooks, force rank priorities, and rebuild systems when coordination breaks down. - Be a thought partner to leadership: Proactively surface insights, risks, and opportunities. Success in this role looks like: - First 90 days: Develop a deep understanding of CPH’s strategy, product, and operating model. - First 6 months: Manage a portfolio of strategic initiatives across multiple domains. - First year: Meaningfully reduce organizational friction and improve execution velocity across multiple initiatives. Qualifications - 5-8 years of experience at a consulting firm, in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role. - Understanding of value-based care, healthcare operations, and payer/provider dynamics. - Structured logic, precision in writing, and ability to distill complex problems into actionable plans. - Experience in driving complex, multi-org initiatives to completion. - Comfort with ambiguity and ability to build processes from the ground up. - Able to pivot quickly based on business needs. - Ability to earn trust and create alignment through clarity, quality, and velocity. Benefits - Competitive base salary and equity opportunities. - Performance-based bonus program and 401k matching. - Comprehensive medical, dental, and vision coverage. - No-Meeting Fridays and monthly company holidays. - Access to mental health resources and a generous flexible time-off policy. - Remote-first culture that supports collaboration and flexibility. - Learning programs, mentorship, and professional development funding. - Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities. - Reimbursement for office setup expenses. - Monthly cell phone & internet stipend. - Paid parental leave for all new parents. - And much more! Company Description In 2018, Clover Health set out to build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.

• Perform project management functions using our internal ERP system and integrated 3rd party software programs. • On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements. • Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality. • Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions. • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues. • Provide excellent customer service by keeping customers updated on resolution of troubled orders. • Document all project related activity within project management tools. • Monitor daily supplier activity via various real time KPI performance reports. • Manage customer relationships by communicating directly via Phone, Video and written communication. • Manage supplier relationships by communication directly via Phone, Video, and written communication. • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.

• Take actions to improve on time delivery, quality, and customer satisfaction • Track and monitor the progress of numerous customer orders and partner jobs • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates • Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time • Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases • Manage customer complaints that result in replacements for returned products • Report out on status, risk, and efforts to recover troubled orders and jobs