This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Quality & Training Lead, you aren't just checking boxes—you are building the blueprint for excellence. Reporting to the Senior Manager of Contact Center Operations, you will own the end-to-end strategy for Quality Assurance (QA) and Training across our Sales and Service departments. - Develop and scale our QA program, including call audits, scorecards, and calibration processes that align with regulatory and carrier standards. - Design and deliver comprehensive training for new hires and ongoing education for veterans, focusing on product knowledge, system proficiency, and sales/service effectiveness. - Own the insurance licensing process, providing prep support and tracking to ensure our team is fully credentialed and compliant. - Use QA data and performance trends to identify skill gaps and translate them into "just-in-time" training initiatives. - Maintain our internal knowledge base (SOPs, job aids, and e-learning modules) to ensure the team has the most accurate information at their fingertips. - Partner with Legal, Compliance, and Carrier Relations to operationalize new requirements and product updates. Qualifications - 3+ years in insurance operations (agency, brokerage, or carrier) and hold an active P&C license (or are willing to obtain one quickly). - 2+ years of experience in training, quality auditing, or performance coaching. - Ability to analyze data and turn it into actionable coaching plans. - Strong communication skills to break down complex insurance regulations into clear guidance. - Ability to thrive in a fast-paced environment and build processes from the ground up. Requirements - Experience in insurance operations. - Experience in training or performance coaching. - Strong analytical skills. - Excellent communication skills. - Adaptability to changing environments. Benefits - $90k-$120k base salary + equity (stock options) - Remote work with provided equipment - Monday–Friday, 8:00 am – 4:30 pm EST - Insurance (health, vision, dental) - Paid time off - Paid parental leave - 401K with employer matching

Intake Specialist What you will be doing: First point of contact for network providers, physicians, and members. Responsible for processing incoming prior-authorization requests via phone, fax and web while ensuring that both internal and external customers receive a level of service that exceeds their expectations. Intake Specialist will utilize two methods of communication (inbound and outbound) calls and written correspondence. Must respond to and resolve questions and problems from network providers, imaging centers/facilities, members, and referring providers. Intake Specialist also receives inbound calls on follow-up to existing authorization request either in process or processed. Key Responsibilities - Receive/process authorization request intake via phone, fax and/or web - Collect and transfers non-clinical data - Acquire structured clinical data - Review authorization request for completeness of information - Verify eligibility - Verify physician and rendering facility participation - Initiate an online authorization based on information received - Submit cases for second level review if medical necessity cannot be established - Provide customer service to callers following-up on existing authorization request either in process or processed - Perform functions according to client program design - Perform other duties/functions as director from Supervisor ​Required Qualifications Work Experience: Years of Applicable Experience - 0 or more yearsEducation: High School Diploma or GED (Required) Preferred Qualifications Skills: - Data Entry - Customer service - Detail oriented - Strong written and verbal skill Experience: - 1 year of applicable experience (e.g. prior experience in medical, healthcare, and/or contact center setting) Education: - High School Diploma or GED Additional Job Requirements: - Remain in a stationary position for prolonged periods of time - Be adaptive and change priorities quickly; meet deadlines - Attention to detail - Operate computer programs and software - Ability to communicate effectively with audiences in person and in electronic formats. - Day-to-day contact with others (co-workers and/or the public) - Making independent decisions - Ability to work in a collaborative business environment in close quarters with peers and varying interruptions Working Conditions: Remote Travel Requirements: No travel required Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met. Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $42,000 - $63,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges. Employees also receive access to the following benefits: · Health, dental, vision, life and disability insurance · 401k retirement program · Paid time off · Participation in Premier’s employee incentive plans · Tuition reimbursement and professional development opportunities Premier at a glance: - Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023) - ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row - Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024) - The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting For a listing of all of our awards, please visit the Awards and Recognition section on our company website. Employees receive: - Perks and discounts - Access to on-site and online exercise classes Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people. Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer. Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200. Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The purpose of this position is to assist in managing the company’s outstanding receivables, through routine communication with all payers (e.g. commercial insurance, Medicare, private pay patients, etc.) to ensure that expected reimbursement for patient care is processed timely and paid accurately. - Follow up on submitted claims (i.e., claim received, pending, processing, paid, etc.) and complete action as appropriate to ensure timely receipt and appropriate reimbursement - Communicate with payers regarding delinquent or denied claims, addressing issues and clearing barriers to payment - Manage claim details and verify accurate reimbursement, so as to initiate account adjustments and/or appeals on payment disputes - File appeals for denied claims and follow-up as necessary through appeal resolution - Manage and maintain outstanding patient balances to ensure accurate reporting of company’s accounts receivable - Utilize on-line/telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels - Submit refund requests as necessary - Works special projects as assigned by Supervisor/Director/CFO Qualifications - High School Diploma or GED, required - 2+ years experience in a provider setting (inpatient or outpatient), required - Knowledge of all payors insurance; self-pay after insurance, reimbursements, collections, appeals, claims follow-up and third party billing, required - Experience with medical records or patient accounting systems, required - Knowledge and understanding of state and Federal payment laws, required - Knowledge and understanding of healthcare ‘explanation of benefits’ (EOB’s), required - Experience with a 10-key adding machine, required - Position requires fluency in English; written and oral communication Company Description We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

The Fisher Organization, representing American Income Life, is seeking motivated, entrepreneurial individuals to join our remote life and benefits sales team. Launch your career, earn performance-based income, and advance quickly through our leadership development program. We partner with labor unions, credit unions, and professional associations to deliver financial protection solutions that create lasting impact. This opportunity is designed for individuals seeking career growth, income potential, and long-term leadership development in a fully remote environment. This is not a traditional 9–5 position — it is a performance-based career path built for self-starters who want ownership of their schedule, advancement, and earning potential. Key Responsibilities - Conduct virtual consultations with union and association members - Review and explain life and supplemental benefit options - Help families secure coverage aligned with their financial goals - Build long-term client relationships through education and service - Manage personal schedule and performance objectives - Participate in ongoing leadership and professional development training - Progress toward mentorship and team leadership opportunities Ideal Candidate Profile Individuals who thrive in this role are: - Entrepreneurial and growth-oriented - Self-disciplined with strong personal accountability - Goal-driven and performance focused - Confident communicators in virtual environments - Motivated by advancement opportunities rather than income ceilings - Previous sales or client-facing experience is helpful but not required. - Licensing support and training are provided for qualified candidates. Compensation Structure - Performance-based earnings with uncapped income potential - Weekly pay - Performance incentives and advancement bonuses - Residual income opportunities - Leadership promotion track Career Growth & Leadership Path - Structured leadership development program - Advancement based on performance and initiative - Opportunity to build and mentor a team - Ongoing coaching from experienced leadership - Monthly bonuses and recognition programs Location Fully Remote (Open in most U.S. states excluding NY, MN, and CA) Benefits - Medical, Dental & Vision Health Plan Options - Training & Professional Development - Work-From-Home Flexibility - Life Insurance (Basic, Voluntary & AD&D)