This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides senior level analyst support for advanced provider data management (PDM) activities including analyzing business processes related to PDM, identifying areas for improvement, and developing and implementing solutions to optimize performance. Ensures accurate and timely maintenance of critical provider information for all provider databases, and application of business rules as it pertains to contracting, network management and credentialing. - Provides first-level triage and support for provider data management (PDM) analysts, and assists with fielding general questions. - Leads cross-functional projects from initiation to completion - ensuring adherence to timelines and quality standards. - Collaborates with stakeholders to understand business objectives and gather requirements, and translate accordingly into comprehensive business and functional specifications. - Analyzes complex health care data sets to identify trends, patterns and insights that drive informed decision-making and process improvements. - Evaluates existing workflows, procedures, and systems to identify inefficiencies and opportunities for optimization - proposes and implements innovative solutions. - Establishes and maintains strong relationships with key stakeholders, ensuring alignment and collaboration across departments. - Develops presentations to communicate key metrics, performance indicators and actionable insights to stakeholders at all levels of the organization. - Provides training, support, and guidance to end-users on new processes, systems and tools - ensuring smooth implementation and adoption. Qualifications - At least 4 years of business analytics experience in health care, preferably in a customer/provider services setting, or equivalent combination of relevant education and experience. - Proficiency in data analysis tools and techniques. - Presentation and interpersonal skills, and ability to interact effectively with stakeholders at all levels. - Critical-thinking skills, and attention to detail. - Organizational and time-management skills; ability to manage simultaneous projects and tasks to meet internal deadlines. - Effective verbal and written communication skills. - Microsoft Office suite (including Excel) and applicable software program(s) proficiency. Company Description Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

- Advanced Python Engineering: Develop high-efficiency, Object-Oriented (OOP) analytical tools and frameworks for processing large-scale financial data. - Complex Data Modeling: Architect and manage sophisticated data structures, transforming nested, multi-source payment data into optimized tabular formats. - SQL Optimization: Write and tune expert-level SQL (PostgreSQL/Redshift) for complex joins and high-volume analytical queries. - Pipeline Orchestration: Design and maintain scalable ETL/ELT workflows using Apache Airflow within the AWS ecosystem. - Code Architecture: Ensure analytical codebases are modular, scalable, and maintainable using Git and best development practices. - Real-Time Analytics: Build logic for real-time processing to support instantaneous fraud detection and payment scheme analysis.

• Architect Analytics-Ready Datasets: Build, validate, and optimize high-performance datasets within Snowflake, ensuring our data infrastructure is scalable and primed for rigorous interrogation. • Engineer Scalable Semantic Models: Design and maintain advanced Power BI environments, utilizing complex DAX to create intuitive, self-service tools that the entire organization relies on. • Define and Standardize KPIs: Move beyond vanity metrics to establish and govern "North Star" KPIs across Product, Engineering, and Sales, ensuring absolute alignment on what success looks like. • Synthesize Product & Sales Intelligence: Analyze the intersection of Salesforce CRM data and product usage patterns to identify adoption bottlenecks and unlock new revenue opportunities. • Own Executive-Facing Insights: Act as a primary authority for executive reporting, delivering actionable recommendations that drive operational performance and customer retention. • Govern Data Integrity: Ensure absolute reconciliation between source systems and analytics tables, maintaining a rigorous data glossary that serves as the company’s single source of truth.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role The Service Catalog Analyst completes routine tasks for the Service Catalog, a foundational component of IT Service Management. Activities include, but are not limited to, reviewing initial requests for new offerings, preparing for review of existing offerings, maintaining review cycle information, documentation, reviewing disparate systems’ content for alignment, data analysis, Metrics/KPIs/CSFs and monthly reporting. This role reports to the Service Catalog Process Owner. What Part Will You Play? - Performs daily operational processes for with little to no supervision - Reviews initial new offering request submissions - Prepares review documents on existing offerings - Maintains review information within ticketing tool - Reviews disparate system (ICD/SM) content to identify common offerings - Provides data analysis identifying Key Performance Indicators (KPIs) not meeting established thresholds and makes recommendations to improve same - Monitors activities across multiple operational queues - Participates in meetings with Functional Group Owners and/or Executive Leadership; may facilitate at times - Tracks submission volumes and data where no offering exists; transfers information to Service Catalog Process Owner for further review - Provides guidance, advice, and/or training to less experienced staff - Assists with creating and maintaining and ensuring documentation remains current - Recommends areas where automation may be possible - May assist or be responsible for outgoing communications - Represents Manager/Process Owner when called upon - Works collaboratively in a team environment with a spirit of cooperation - Maintains good working relationships in all engagements - Maintains regular and predictable attendance - Build relationships with other ITSM team(s) to ensure inter-process activities are well maintained and transition smoothly across the service lifecycle - Contribute to and executes on roadmap to mature Request Management processes - Other duties as assigned What Are We Looking For in This Role? Minimum Qualifications - Experience working in an ITIL driven organization - Comfortable working independently or as part of a Team - Excellent attention to detail on multiple simultaneous tasks - Understanding of Metrics, Key Performance Indicators and Critical Success Factors - Strong communication (written & verbal) skills required, excellent verbal presentation skills - Background in IT Operations, Research or Process Engineering desired - Strong mediation and facilitation skills required - Experience in developing process workflows highly desired - Must be able to manage, direct and instruct personnel via phone, chat or Meet - ​Analytical and problem solving skills are essential - Demonstrated excellence in Google Workspace - Knowledge of data mining, relational databases - Proficient in using standard computer hardware and software systems Preferred Qualifications - Prior experience in an IT Service Management role - BS Degree or equivalent experience - Minimum two years of technical or industry experience - ITIL v4 Certification What Are Our Desired Skills and Capabilities? - Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. - Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. - Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. - Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge - MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. 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