For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. We are seeking an experienced Application Engineer to join our software development team in our Worcester office. This role offers flexibility and can be performed in-office or hybrid. Remote work location will be considered. POSITION OVERVIEW: In this role, you will play a part in designing, developing, and maintaining high-quality software solutions. You will participate in all phases of the software development lifecycle from requirements gathering to deployment and maintenance. This is a full time, exempt role. WHAT YOU WILL DO: - Design and develop highly reliable full‑stack solutions using React.js and Spring Boot. - Build new applications, prototypes, and proof‑of‑concept solutions. - Collaborate with cross‑functional teams including architects, business analysts, and QA engineers. - Own the design, coding, unit testing, deployment, and monitoring of the software you build. - Work closely with product owners, developers, and stakeholders to ensure alignment on solution delivery. - Translate business requirements into scalable, high‑performing systems. - Ensure code quality through unit testing, code reviews, and adherence to best practices. - Optimize application performance, security, and stability. - Participate in architecture and design reviews. - Participate in Agile/Scrum ceremonies and contribute to continuous improvement. - Contribute to engineering standards, best practices, and process improvements. - Build knowledge of P&C insurance concepts, business processes, and Hanover systems. WHAT YOU NEED TO APPLY: - Bachelor’s degree in Computer Science or related field OR 5 years of professional software development experience. - Strong work ethic, prioritization skills, and attention to detail. - 3-5 years of professional software development experience. - 3+ years of hands‑on full‑stack development experience (React + Java). - Expert knowledge of Java and Spring Boot. - Strong knowledge of React.js. - Excellent communication skills. - Excellent problem‑solving and analytical abilities. - Ability to manage multiple priorities and tasks simultaneously. - Strong understanding of monitoring, observability, and application performance management. - Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen) BONUS POINTS FOR: - Experience with containerization (Kubernetes, Docker). - Experience using GitHub Copilot or similar AI‑assisted development platforms. - Experience with CI/CD pipelines, automated builds, and deployments. - Familiarity with cloud platforms (AWS, Azure, or GCP). - Experience with UX/UI concepts and front‑end best practices. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

The Radiology Systems IT Unit is seeking an IT Application Analyst to join our Large Clinical Applications team, supporting the core imaging technologies used directly by the Radiology clinical practice across all Mayo sites. This role is primarily focused on supporting the Visage PACS diagnostic viewer, a mission-critical platform used by radiologists in a high-availability, patient-care environment spanning multiple regional sites. This position will be responsible for Radiology IT tasks such as: • Support and enhance enterprise Radiology imaging systems, with primary responsibility for the Visage PACS diagnostic viewer, including configuration, server management, and performance tuning. • Provide advanced (Level 3) troubleshooting and problem resolution for clinical-facing issues, including DICOM workflow failures, viewer connectivity and performance, and integration-layer defects. • Develop and maintain PowerShell scripts and other automation tooling supporting operational monitoring, scheduled tasks, and systems integration. • Partner with project teams to implement and integrate imaging systems within the clinical environment, including EMR interoperability and HL7/DICOM interface management. • Build and maintain monitoring and dashboards to support system observability across the Radiology infrastructure stack. • Coordinate with vendor partners on escalations, patch cycles, and roadmap planning. • Perform ongoing system maintenance ensuring high uptime, reliability, and performance across a multi-site enterprise deployment. • Create and maintain technical documentation including system requirements, integration designs, and troubleshooting and support references. • Participate in the IT Change Management process, including testing, communication, and deployment of system updates and enhancements. • Ensure all supported systems adhere to organizational information security policies and HIPAA requirements, maintaining compliance standards across the Enterprise IT environment. The ideal candidate will have experience supporting applications in a clinical environment with high demands for uptime and reliability. Successful candidates will have strong analytical skills, strong process orientation, documentation experience, and experience with Level 3 support. This position includes membership on an on-call rotation providing support to the Radiology systems. This is a full-time, remote position within the United States. mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

The Radiology Systems IT Unit is seeking an IT Application Analyst to join our Large Clinical Applications team, supporting the core imaging technologies used directly by the Radiology clinical practice across all Mayo sites. This role is primarily focused on supporting the Visage PACS diagnostic viewer, a mission-critical platform used by radiologists in a high-availability, patient-care environment spanning multiple regional sites. This position will be responsible for Radiology IT tasks such as: • Support and enhance enterprise Radiology imaging systems, with primary responsibility for the Visage PACS diagnostic viewer, including configuration, server management, and performance tuning. • Provide advanced (Level 3) troubleshooting and problem resolution for clinical-facing issues, including DICOM workflow failures, viewer connectivity and performance, and integration-layer defects. • Develop and maintain PowerShell scripts and other automation tooling supporting operational monitoring, scheduled tasks, and systems integration. • Partner with project teams to implement and integrate imaging systems within the clinical environment, including EMR interoperability and HL7/DICOM interface management. • Build and maintain monitoring and dashboards to support system observability across the Radiology infrastructure stack. • Coordinate with vendor partners on escalations, patch cycles, and roadmap planning. • Perform ongoing system maintenance ensuring high uptime, reliability, and performance across a multi-site enterprise deployment. • Create and maintain technical documentation including system requirements, integration designs, and troubleshooting and support references. • Participate in the IT Change Management process, including testing, communication, and deployment of system updates and enhancements. • Ensure all supported systems adhere to organizational information security policies and HIPAA requirements, maintaining compliance standards across the Enterprise IT environment. The ideal candidate will have experience supporting applications in a clinical environment with high demands for uptime and reliability. Successful candidates will have strong analytical skills, strong process orientation, documentation experience, and experience with Level 3 support. This position includes membership on an on-call rotation providing support to the Radiology systems. This is a full-time, remote position within the United States. mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Senior-Level Epic Certified BI Developer to support the Maimonides Go-Live project. The ideal candidate will have strong Epic certification(s) along with advanced experience in Tableau and/or Power BI. - This role focuses on Epic reporting, analytics development, dashboard design, and enterprise clinical systems optimization. Qualifications - Epic Certification (Clinical or Rev Cycle) - 2–5 years of Epic EMR experience - Experience working with enterprise clinical systems - Experience gathering and managing business/clinical requirements - Ability to manage stakeholder expectations and risk mitigation Requirements - Epic Certified in Clinical or Revenue Cycle (both strongly preferred) - Build report templates using RWB Admin tools - Create and search criteria, networked criteria, dynamic parameters, and custom logic - Develop new PAF columns (including networked columns) - Create advanced criteria/columns using properties and extensions - Develop summaries, graphs, functions, and subgroup reports - Create explorations and saved report views - Build Radar Dashboards and link components, resources, and metrics - Pass parameters/filters from reports or SlicerDicer models to components - Personalize dashboards and views - Create SQL metrics and perform backfills - Develop SlicerDicer sessions using Populations, Slices, Measures, and filters - Expert-level understanding of Epic domain build and workflows - Proficient in Tableau or Power BI (both preferred) - Design and develop interactive dashboards and data visualizations - Apply appropriate charting standards and data storytelling techniques - Strong understanding of UX principles and cognitive load optimization - Implement security and permission frameworks - Experience aligning dashboards with Epic workflows and domains - Experience in one or more of the following modules: - Inpatient Clinical Documentation - Stork OB - Inpatient Orders - Infection Control - Long Term Care / Rehabilitation - Beacon Oncology - OpTime Peri-Operative - Anesthesia - Radiant Radiology - Cupid Cardiology - Laboratory - Willow Pharmacy - ASAP Emergency Department - Care Management - EpicCare Ambulatory - MyChart - EpicCare Link - Kaleidoscope Ophthalmology - HOD - HomeHealth Core Responsibilities - Analyze and document business and clinical requirements - Conduct stakeholder interviews and translate needs into technical specifications - Create data models, flowcharts, and requirement documentation - Define interfaces, constraints, and non-functional requirements - Partner with project managers to manage scope and timelines - Support UAT and production deployments - Perform application support and issue resolution - Develop test plans, release documentation, and training materials - Lead meetings and workgroups - Mentor junior analysts (Level I & II) - Drive process improvement initiatives - Support change management and version control Education Requirements - One of the following: - Master’s degree + 2 years relevant experience - OR Bachelor’s degree + 5 years relevant experience - OR Equivalent combination of education and experience Preferred Qualifications - Clinical background (preferred) - At least 2 full life-cycle implementations - Specialty certifications - Experience leading cross-functional teams