This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking individuals with experience in retail, customer service, and/or data entry for the role of Remote Customer Service Representative. - Handle customer inquiries and complaints - Document and update customer records based on interactions - Maintain a knowledge base of the evolving products and services - Increase customer retention by implementing creative problem-solving skills - Handle numerous customer inquiries promptly, accurately, and efficiently Qualifications - Minimum of 2 years customer service experience in a call center environment - Experience supporting brand products and services - Positive and professional demeanor - Excellent written and verbal communication skills - Minimum HS diploma, college preferred - Experience with diagnosing and troubleshooting - Has experience supporting consumer products and/or services - Advanced technical knowledge - Troubleshooting skills - Tech-savvy and comfortable learning new platforms - Strong written communication skills across email and chat platforms - Great at multitasking Requirements - Dedicated home office workspace, preferably a separate room with its own door - Adequate space to set up the workstation - Ability to hardwire internet (plug directly into your router) - Three power connections - either three outlets or a power strip (one for each monitor and one for the PC tower) - Agents are responsible for maintaining the workspace in a safe condition - Personal disruptions are not allowed during scheduled hours and should not be audible in background noise - You are scheduled on the phone throughout the entirety of your shift Benefits - Equipment Provided - Paid Training Company Description At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment.