At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Position Summary The Director, Professional Services is accountable for the day-to-day execution of Mission’s Professional Services delivery organization. This leader runs the weekly operating rhythm, owns delivery escalations, drives utilization and gross margin performance, and ensures predictable conversion of backlog into successful customer outcomes. This role directly manages the Professional Services leadership team and ensures tight coordination across Cloud delivery, AI delivery, the PMO, Professional Services Customer Success/Onboarding, and Professional Services operations and tooling. The Director is the primary Professional Services leadership presence for customers when delivery issues arise and leadership engagement is required. This position is 100% remote with up to 10% travel. 90-Day Outcomes (Success Profile) Within 90 days of starting, the Director, Professional Services will: Own day-to-day, week-to-week, and month-over-month delivery operations across the Professional Services organization with minimal escalation to the Practice VP. Assume ownership of Director-level escalations and triage, serving as the leadership face for customers when needed and resolving edge-case delivery problems. Assume ownership of the existing monthly capacity planning process and ensure it runs consistently every month with a rolling 3-month outlook for capacity, demand, target utilization, and target revenue—driving clear actions when gaps or constraints are identified. Take ownership of utilization and gross margin performance by applying consistent operating levers, enforcing accountability, and driving corrective actions. Maintain and enforce the Professional Services operating cadence (meetings, reporting, communications) to keep teams aligned, accountable, and executing. Core Accountabilities (Lead | Manage | Accountability) - Professional Services Delivery Operations & Execution - Professional Services Backlog Conversion - Professional Services Utilization - Professional Services Gross Margin Performance - Professional Services Customer Satisfaction & Escalation Management - Capacity Planning Ownership and 3-Month Outlook Discipline - Cross-Team Coordination (Cloud, AI, PMO, ProServe Ops) Key Responsibilities Delivery Operations & Execution - Own the day-to-day execution of Professional Services delivery across multiple teams and active customer engagements. - Ensure predictable delivery performance through consistent visibility into project health, milestones, staffing, risks, and outcomes. - Drive operating discipline across delivery: clear ownership, fast issue resolution, and consistent follow-through. Escalations, Triage & Customer Leadership - Serve as the primary escalation point for Professional Services delivery issues and customer concerns requiring leadership engagement. - Lead triage and resolution for complex and edge-case delivery problems (scope ambiguity, priority conflicts, resourcing constraints, delivery risk). - Act as the Professional Services leadership representative in customer conversations when customers request escalation to a PS leader. - Ensure escalations are documented, tracked to closure, and used to drive systemic improvement—not just one-off fixes. Utilization & Gross Margin Performance - Own monthly utilization targets and gross margin performance for Professional Services; proactively identify gaps and drive corrective actions. - Improve delivery economics through effective staffing decisions, resource optimization, scope/change control, and write-off prevention. - Partner with Finance and PS Operations to ensure accurate measurement, reporting, and accountability for delivery performance. Capacity Planning & Forecasting - Own and maintain the existing monthly capacity planning process with a rolling 3-month outlook covering capacity, demand, target utilization, and target revenue. - Ensure inputs are collected on time, forecasts are accurate, and decisions translate into staffing actions (re-assignments, hiring signals, subcontractor use, schedule adjustments). - Partner with Sales and Pre-Sales counterparts to align near-term demand with delivery readiness and improve forecast reliability. Leadership, Cadence, and Cross-Team Collaboration - Directly manage Professional Services leaders; coach, develop, and hold them accountable for results and execution. - Maintain and continuously improve the department’s meeting cadence and communication systems to keep work organized and teams coordinated. - Foster coordination and collaboration between Cloud and AI delivery teams, the PMO, and ProServe operations to ensure consistent execution and customer experience. Process Improvement & Operational Maturity - Identify operational gaps and implement repeatable delivery processes that increase predictability, quality, and scalability. - Define and improve metrics that measure delivery performance, utilization, margin, backlog conversion, and customer satisfaction. - Drive adoption and improvement of Professional Services tooling and reporting to support transparency and execution. Scope and Interfaces - The Director, Professional Services owns execution of Professional Services delivery and is accountable for delivery performance, escalations, utilization, and margin outcomes. - The Practice VP, Professional Services retains ownership of Professional Services strategy and overall leadership, and separately leads Pre-Sales Engineering and the Services & Solutions Innovation (AI R&D) team. The Director partners closely with those groups to ensure delivery readiness and strong handoffs, but does not manage those organizations. Success Metrics (Examples) - Utilization vs target (monthly) - Gross margin vs target (monthly/quarterly) - Backlog conversion (aging, start rate, completion rate) - Delivery predictability (on-time milestones, schedule adherence) - Escalation volume and time-to-resolution - Customer satisfaction trend (CSAT/NPS or internal proxy) - Forecast accuracy (capacity plan vs actuals) Requirements - 10+ years in professional services delivery (cloud/software/technical consulting), including 5+ years leading managers and multi-team delivery. - Proven ability to run operational cadence and drive predictable delivery outcomes across multiple concurrent engagements. - Demonstrated ownership of delivery escalations and executive-level customer conversations. - Strong experience managing utilization, margin, and delivery performance metrics. - Experience owning and operating a capacity planning cadence and short-range forecasting in a services organization. - Strong cross-functional leadership and communication skills (written, verbal, executive presence). - Cloud experience strongly preferred; AWS experience a plus. - AWS Cloud Practitioner certification (required within 1 year of employment). - Ability to travel up to 10%. We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

Position Summary The Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience: • A minimum of 6 months of work experience in Insurance Industry • 3+ years of experience in Customer Service Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $55,800.00 - $65,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Overview We are looking for a Sales & Client Support Specialist to assist clients with planning and booking travel while providing exceptional service throughout the sales process. This role blends client support with consultative sales, helping clients select travel options that align with their needs and budgets. This is a remote, self-directed role well suited for individuals with strong communication skills who enjoy building relationships and working in a flexible environment. Key Responsibilities - Respond to client inquiries regarding travel options and pricing - Consult with clients to recommend suitable travel experiences - Coordinate and confirm travel reservations and itineraries - Maintain consistent follow-up and client communication - Manage booking details and post-booking support - Build long-term client relationships through excellent service Qualifications - Strong interpersonal and communication skills - Customer-focused mindset with basic sales aptitude - Ability to manage multiple clients and deadlines - Comfortable working independently in a remote setting - Basic computer skills and familiarity with online platforms - Must be 18+ and authorized to work in the United States What We Offer - Fully remote, flexible work environment - Training and sales support resources - Access to industry tools and supplier networks - Professional mentorship - Travel industry benefits and discounts - Commission-based earnings Schedule Flexible | Self-Managed

Overview We are looking for a Sales & Client Support Specialist to assist clients with planning and booking travel while providing exceptional service throughout the sales process. This role blends client support with consultative sales, helping clients select travel options that align with their needs and budgets. This is a remote, self-directed role well suited for individuals with strong communication skills who enjoy building relationships and working in a flexible environment. Key Responsibilities - Respond to client inquiries regarding travel options and pricing - Consult with clients to recommend suitable travel experiences - Coordinate and confirm travel reservations and itineraries - Maintain consistent follow-up and client communication - Manage booking details and post-booking support - Build long-term client relationships through excellent service Qualifications - Strong interpersonal and communication skills - Customer-focused mindset with basic sales aptitude - Ability to manage multiple clients and deadlines - Comfortable working independently in a remote setting - Basic computer skills and familiarity with online platforms - Must be 18+ and authorized to work in the United States What We Offer - Fully remote, flexible work environment - Training and sales support resources - Access to industry tools and supplier networks - Professional mentorship - Travel industry benefits and discounts - Performance based earnings Schedule Flexible | Self-Managed