• Lead and support the coordination and execution of corporate, market, or region initiatives among regional associates • Translates center-led strategies into best in class regional strategic initiatives to maximize growth • Influential in senior sales leadership discussions to ensure we are positioning Sysco to meet and exceed planned objectives • Proactively identifies opportunities to improve strategic initiatives • Manages the regional execution of key priorities and strategic initiatives • Partners with Finance and Regional Sales Leadership to develop region’s financial plan • Leverages advanced analytics from Center to identify growth and sales targets • Leads sales forecasting, planning, and processes used within the sales organization • Reports and leads discussion concerning regular process tracking, standardized KPIs, and team and executive dashboards • Develops strong working relationships with regional sales organization, finance, merchandising, brokers, distributors and foodservice industry peers

• Design and implement AI-driven marketing workflows that accelerate research, personalization, campaign execution, and reporting. • Build scalable automation systems that eliminate manual processes and increase marketing velocity. • Own lifecycle tracking, MQL definitions, CRM workflows, and marketing-to-sales handoff integrity. • Develop clear attribution and reporting frameworks that connect marketing activity to pipeline and revenue. • Operationalize and optimize paid LinkedIn (required) and Meta (preferred) campaign infrastructure. • Create structured testing frameworks to improve targeting, creative performance, and ROI. • Build repeatable outbound and executive event systems including list development, outreach sequencing, tracking, and follow-up automation. • Identify funnel bottlenecks and implement process improvements that increase conversion rates and efficiency. • Continuously refine systems to support scalable, repeatable growth.

• Own and evangelize the "ai enablement map" across the company, where are we using AI, low to high, etc. • **Embed with teams to find and fix inefficiency**: Rotate through functions (Product, Design, Marketing, Support, and beyond) in 1-2 week engagements. Audit workflows, map repetitive tasks, identify the highest-leverage automation opportunities, build the solution, train the team, and document the results. • **Build agents and automations**: Develop task-specific AI agents and workflows (e.g., copywriting agents in Linear, research synthesis tools, automated status updates, monitoring bots) using whatever ships fastest: n8n, Claude, MCP integrations, Notion automations, or custom tooling. • **Create reusable enablement materials**: Build prompts, recipes, and templates that teams can self-serve from after your engagement ends. Make the work stick. • **Evaluate and govern AI tools**: Support AI tool POCs (Cursor, Replit, V0, and whatever comes next), maintain documentation on approved tools and best practices, and feed learnings back into company-wide AI fluency programming. • **Measure and communicate impact**: Track what worked, what didn't, and quantify time/effort saved. Present results to leadership and use them to prioritize future engagements.

• Define and own the end-to-end CX delivery operating model across all phases: Account Mobilization/Kick-off, Design, Build, Test, Go-live/Hypercare, and Support, working closely with CX Leads and team members. • Establish and maintain CX standards, delivery methodologies, readiness criteria, and quality phase gates. • Govern adherence to the operating model while enabling flexibility for client-specific complexity. • Act as the owner of “how delivery works” across Product & Solutions delivery motions. • Design, manage, and optimize core CX operational workflows including onboarding, delivery execution, handoffs, escalations, and steady-state operations. • Ensure operational consistency across delivery pods, teams, and client segments. • Partner with Delivery Executives and Technical leadership to proactively identify delivery friction, systemic risks, and root causes impacting time-to-value. • Drive continuous improvement across CX workflows using structured problem-solving and data-backed analysis. • Own Automation & Operational technology deployments to identify and deploy automation opportunities that improve efficiency, quality, and scalability. • Champion an automation-first, systems-oriented mindset that reduces cost-to-deliver while increasing delivery confidence. • Define CX operational KPIs and success metrics aligned to business outcomes, client value, and delivery predictability. • Own delivery health reporting, dashboards, and executive-level insights. • Ensure CX Ops moves the organization from anecdotal delivery feedback to consistent, data-driven decision-making. • Surface early warning signals, trends, and systemic issues with clear recommendations for action. • Own the CX risk management and escalation framework, including triggers, severity definitions, and mitigation playbooks. • Serve as a senior escalation point for complex, cross-functional delivery challenges. • Lead root cause analysis and ensure learnings result in durable fixes to the operating model, not one-off solutions. • Act as the connective tissue between CX, Product, Engineering, Support, Finance, and Corporate Operations. • Ensure clean ownership, expectations, and handoffs across teams throughout the client lifecycle. • Align CX Ops priorities with enterprise initiatives, platform evolution, and organizational change. • Build, lead, and develop the CX Operations team, including enablement, insights, governance, and operational excellence roles. • Establish a strong CX Ops operating rhythm that reinforces accountability, learning, and continuous improvement. • Serve as a trusted partner to executive leadership on delivery health, scale readiness, and operational risk.