• Own the end-to-end administration of home health agency contracts, including submission, tracking, execution, and issue resolution. • Ensure contract and credentialing documentation is accurate, complete, and audit-ready, including URAC documentation and annual Federal Exclusion reviews. • Maintain agency data, IDs, compliance requirements, and reporting to support business and regulatory needs. • Strengthen onboarding and documentation workflows by coordinating communication, records, and required materials across teams. • Serve as a professional and responsive point of contact for internal and external partners, building trust through timely and clear communication. • Support leaders and cross-functional teams by managing information flow, escalating non-routine issues appropriately, and helping resolve barriers. • Maintain SharePoint sites and archived records to ensure information is easy to access, well-organized, and compliant with standards. • Handle confidential and sensitive information with care, integrity, and discretion.

• Maintain, audit, and organize all departmental SOPs. • Manage version control and ensure every document aligns with regulatory and accreditation standards. • Develop high-quality training guides, presentations, and quick-reference tools. • Support UAT initiatives by documenting new workflows and system enhancements. • Act as the primary administrator for our policy management systems and SharePoint site, managing permissions, structure, and content organization. • Partner with leadership to monitor compliance, support operational audits, and provide regular progress reports on risks and process status.

• This is a remote position. • Provide reliable support for an NGO and consultancy. • Reporting Payments of suppliers. • Go over confidential contracts. • Project administration. • General admin and diary management of the CEO. • Full bookkeeping function up to trial balance. • Creditors management, including capturing and reconciling supplier invoices. • Debtors management and follow-up. • Processing and issuing invoices. • Loading payments for approval. • Bank and account reconciliations. • Maintaining accurate and well-organised financial records. • Liaising with the external accountant when required and preparing handover documentation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Start Being The Reason Someone Finally Feels Seen. As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone’s treatment – the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it’s healthcare. You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew – one message at a time. If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works. Your Day-to-Day - Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction) - Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked - Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems - Connect with dermatology providers as needed to ensure care plans stay on track - Keep meticulous records because details matter when it's someone's health on the line - Bridge the gap between patients, providers, and insurance companies through strategic communication across channels - Partner with medical teams to communicate care plans that actually fit into people's real lives - Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey Important to Keep in Mind about the Schedule: Honeydew is open, serving patients between 9am and 10pm Eastern every day, and Care Coordinators can choose the structure of their workday on their own. However, Care Coordinators have a responsibility to respond to patients within 4 hours on weekdays and within 6 hours on weekends. Abiding by these response times is crucial to success. As part of the initial onboarding and training process, Care Coordinators are expected to be available 7 days a week in order to ramp up to a full-time (35+ hours/week) schedule. Qualifications - High school diploma or equivalent - Exceptional writer and speaker – clear, warm, professional across every channel - Typing speed of at least 40 WPM - Comfortable with Gmail and Chrome (or similar) - Rock-solid internet and a private workspace – HIPAA compliance isn't optional - Customer service mentality with an understanding that healthcare isn't retail - Ability to work independently - Coachability and collaboration – open communication with the team Requirements - Customer service experience – turning "difficult customers" into happy ones - Healthcare or clinical support background – understanding the stakes - Remote work experience – ability to stay focused Benefits - Full remote flexibility - Direct impact you can measure - Ability to grow within the company - $100 monthly tech stipend - Free Honeydew membership - Direct access to new dermatology treatments - 20% off Honeydew products - Bi-monthly get-togethers - Peer-to-peer recognition through Motivosity - Health insurance & HSA match for full-time employees - 401(k) retirement savings with employer match for full-time employees - Unlimited time off for full-time employees - Hourly pay: $15/hour (or applicable state/local minimum wage, if higher) Company Description Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months). Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.