• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions • Uphold high standards of productivity and quality in customer service interactions • Navigate various customer service platforms and tools to deliver efficient and effective support • Collaborate with other agents and CX leadership to resolve customer issues promptly • Participate in training and development programs to enhance your knowledge base and customer service skills • Contribute to the team's success by meeting and exceeding service and performance goals • Escalate medically related inquiries to the appropriate teams. • Become a subject matter expert in all Hims & Hers products and offerings

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including Astra Zenica, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: - Reliable, high-quality data is the fuel that propels AI-powered data engineering.
 - AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve. - We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values. About the Team The Developer Experience (DX) team at dbt Labs is a team of dbt experts on the forefront serving dbt developers and of building the next generation of dbt workflows. We partner across our internal product and go-to-market teams, as well as across the dbt Community. We operate using the PRIME framework: Prototype, Represent, Ideate, Maintain, and Enable. About the Role This is a senior, high-impact role focused on helping make dbt the best place for practitioners to build agentic data workloads. You will help dbt practitioners succeed with AI agents, think authoring agent skills, building reference implementations, creating enabling content, and representing the practitioner perspective as AI reshapes how data teams work. This is a dynamic and quickly change space, and as such the nature of the role will be dynamic as well. Making dbt exceptional for agentic workflows is a focus of the entire company and the broader engineering organization. You will be joining that effort as part of the DX team, working closely with the Director of Community, DX & AI and alongside product, engineering, and go-to-market partners who are all invested in this space. Your work will shape the way that dbt users, developers and companies worldwide approach the agentic transition. We're looking for someone who can hit the ground running — shipping meaningful work within their first two weeks. What You Will Do This role covers a broad charter of activities - in a given week or month you will be operating across several focus areas. Build & Prototype - Design, build, and prototype agent workflows on top of dbt - Create working prototypes that validate product direction and accelerate engineering iteration - Develop evaluation frameworks and benchmarks to measure and improve agent performance on data and analytics engineering tasks - Build tooling and example repositories that showcase AI-augmented dbt workflows Ship & Enable - Author technical content for the dbt Developer Blog, Guides, and documentation that makes complex AI concepts actionable for practitioners - Create and curate deliverables (Agent Skills, MCP tools, emerging tools) that encode dbt best practices into formats consumable by AI coding agents - Develop enablement resources for internal teams and the dbt Community - Contribute to product launches as a subject matter expert Represent & Advocate - Serve as a Community voice for dbt's AI capabilities across Community Slack, GitHub, and public forums - Collect and synthesize community feedback on AI features, surfacing insights to Product and Engineering - Bring the practitioner perspective into product design reviews - Identify and flag sharp edges, regressions, or gaps in the experience Maintain & Steward - Maintain and triage dbt open source repository (dbt-agent-skills, dbt MCP) and related open source projects - Monitor adoption, performance, and the evolving AI agent ecosystem - Contribute code and design reviews with an eye toward developer ergonomics What We Are Looking For Required - 5+ years of experience in analytics engineering, data engineering, or a closely related field with hands-on dbt expertise - Demonstrated experience building with and for AI coding agents - Strong data and software engineering fundamentals, including comfort with Python and SQL and the ability to contribute to open source codebases - Excellent written and verbal communication skills with a track record of creating technical content (blog posts, documentation, talks, tutorials) - Deep familiarity with the dbt Community, its norms, and its pain points - Ability to work autonomously and context-switch across prototyping, writing, community engagement, and code review - Strong product sense and the ability to translate user needs into concrete product feedback and design recommendations - Excitement about helping define the next era of dbt workflows using dbt Nice to Have - Background in developer relations, developer experience, or developer advocacy at a developer tools company - Deep fluency with the rapidly evolving AI agent ecosystem — you stay on top of how agents, tooling, and workflows are changing week to week - Contributions to open source projects in the dbt ecosystem (packages, adapters, community tools) - Experience designing and running benchmarks or evaluations for AI/LLM performance - Public speaking experience at data or developer conferences (e.g., Coalesce, dbt Community events) - Experience with the dbt Fusion engine, including familiarity with its architecture, capabilities Compensation & Benefits Salary:We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Labs' total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, Austin), an alternate range may apply, as specified below. - The typical starting salary range for this role is: $137,000 - $175,600 USD - The typical starting salary range for this role in the select locations listed is: $152,000 - $190,000 US Equity Stake Benefits - dbt Labs offers: - Unlimited vacation (and yes we use it!) - 401k w/3% guaranteed contribution - Excellent healthcare - Paid Parental Leave - Wellness stipend - Home office stipend, and more! *Equity or comparable benefits may be offered depending on the legal limitations If you’re passionate about building well-designed, high-impact software, we’d love to hear from you! dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations. Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role: The Registered Dietitian will be responsible for all nutrition related aspects of care, and will work closely with family members to Equip them with the skills needed to nutritionally restore their child. Equip is a “virtual clinic”, which means that care is delivered remotely through our telehealth platform. The Registered Dietitian is responsible for consulting in a collaborative fashion with the Equip treatment team to provide evidence-based care for families undergoing eating disorder treatment for their child (via Equip’s family-based treatment approach). Responsibilities: - Assist patients and families in helping the patient transform their maladaptive eating patterns into a healthy relationship with food through provision of ongoing support. - Develop and implement individualized treatment plans to facilitate patients' progress based upon patient’s unique needs. This is accomplished through regular meetings with families via telehealth, which will include an initial nutrition assessment, prescription of a meal plan (utilizing Equip’s feeding philosophy and meal planning approach) and assessment of target weight ranges. - Guide process of exposure to fear/challenge foods. - Communicate patient's meal plan, and any other special nutrition related concerns clearly to all team members, and provide education around how to alleviate or resolve nutrition related concerns. - Echo treatment team’s directives in interactions with families (presents as a united front). - Assist with discharge planning. - Update treatment plans weekly with patient’s progress, treatment goals, nutrition related assignments or directives, nutrition related concerns. - Reassess nutritional needs on an ongoing basis and communicates recommendations to treatment team (and families). - Deliver evidence-based nutrition education geared toward challenging irrational thoughts and beliefs around food/nutrition, weight and shape that fuel the eating disorder behaviors. - Establish a therapeutic relationship with families, including rapport building, appropriate boundary setting, and a working alliance with team and family toward treatment goals. - Thorough documentation within Equip’s electronic medical record in accordance with Equip’s policies and procedures. - Perform other duties as assigned. Responsibilities: - Minimum of a bachelor's degree or college and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND). - Licensed RDN required, and eating disorder experience preferred (also prefer some exposure/experience to family based eating disorder treatment approaches, but not required). - Manage a caseload of up to 80 patients, with each patient receiving care for up to 52 weeks. - Strong skills in communication and collaboration with diverse teams. - Experience working on interdisciplinary teams. - Organized and results-driven. - Ability to understand and balance business needs and clinical priorities. - Comfortable in a fast-paced environment, subject to rapid change and innovation. Working Hours: - Ability to provide 29 hours a week of availability for direct patient care, including new patients and follow-up sessions. - Ability to commit to a minimum of 16 hours of direct patient care after 2 pm in your time zone throughout the week (3pm if you live in the Mountain Standard Time Zone to accommodate Pacific Time Zone patients). - Ability to commit to working until 7pm two evenings per week (you choose which evenings and you can start later in the day on these days). - Ability to attend mandatory meetings (i.e Group Supervision, Treatment Huddles, Labs/All Hands, Individual Supervision, etc.). - Central Time Zone Compensation & Benefits Package Compensation: - Earning Potential Range: $70,000 to $85,000 Annually - Consists of Base Pay + Performance-Based Bonus Potential Time Off: - Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. - Generous Parental Leave. Core Benefits: - Competitive Medical, Dental, Vision, Life, and AD&D insurance. - Equip pays for a significant percentage of benefits premiums for individuals and families. - Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! - 401k Retirement Plan. Other Benefits Loan Repayment: - $500/quarter for employees under a year of tenure. - $1,000/quarter for employees over a year of tenure. Licensing: - Equip reimburses fees associated with initial licensure and license renewals (e.g. application to the state board, exam fees, exam study materials, etc.) for any Equip-required licenses and/or cross-licensure requests. - Providers will be licensed or registered as required in every state where they deliver care. Continuing Education: - For therapists and medical providers, unlimited online courses through NetCE. - Up to $1,000/year stipend for continuing education. - Opportunities to attend team onsites and conferences at various locations throughout the US. Work From Home Additional Perks: - $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. - Initial work-from-home stipend of up to $500. - Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.). - Company Laptop. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Job Title: Case Management Support Specialist Location: State-Wide - MUST BE A COLORADO RESIDENT FLSA Status: Exempt Reports to: Director of Exceptional Student Services Work Hours/Days: Part-Time based on student enrollment and special education service needs. Caseload expectations will be aligned with FTE assignment in accordance with state and federal special education guidelines. Wage: $65-$85/per hour. Compensation will be prorated based on FTE assignment. Benefits: Benefit eligibility is based on FTE status. Employees working 30 hours or greater per week are eligible for full benefits including health, dental, vision, 401k and paid leave. Employees working less than 30 hours per week will get paid sick leave. We are a small non-profit organization based in Colorado, passionate about helping charter schools succeed. Our primary goal is to assist schools in optimizing their business, human resources and financial functions. We strongly believe that working collaboratively with schools and supporting their essential back-office functions can help them focus on their core mission of educating students. We understand that schools face many challenges, and our team is committed to helping them overcome these challenges by providing tailored solutions. As an employee of Minga Education Group, you will be part of a small, passionate and dedicated team committed to making a positive impact on the education sector. You will have the opportunity to work with a diverse group of schools and make a meaningful contribution to their success. We are committed to providing a supportive and collaborative work environment that fosters growth and professional development. Case Management Support Specialist Job Function The Case Management Support Specialist strengthens inclusive, data‑driven student services by partnering with school leaders, special education teachers, related service providers, paraprofessionals, and families to ensure timely, compliant, and high‑quality IEP processes. This role enhances MTSS/RTI systems, trauma‑informed practices, and SEL‑aligned communication by supporting accurate documentation, coordinated scheduling, and culturally responsive family engagement. The Case Management Support Specialist ensures that evaluation and IEP workflows run smoothly so educators can focus on delivering effective academic, behavioral, and social‑emotional supports for students with disabilities, possibly including those served through 504, Gifted, and Multi‑Lingual Learner pathways. Through collaborative teaming and targeted coaching, this position also builds capacity and mentors novice special education teachers in effective case management practices. Remote coordination and digital compliance support may be included. Core Responsibilities IEP Process Coordination - Track evaluation and IEP timelines and alert case managers to upcoming deadlines. - Prepare draft documents, notices, and meeting invitations aligned to district and state requirements. - Schedule IEP meetings and coordinate participant availability, including interpreters when needed. - Maintain accurate student files and ensure documentation meets federal, state, and district standards. Family & Team Communication - Support the consistent point of contact for families regarding scheduling, paperwork, and general process questions. - Support coordination of translation and interpretation services to ensure equitable access. - Model facilitation of communication between teachers, related service providers, administrators, and families to support smooth workflows. Documentation & Data Management - Supports service logs, progress updates, and compliance data into district systems with accuracy and timeliness. - Organize and maintain digital and physical records to support audits, monitoring, and internal reviews. - Generate reports and summaries that help teams track compliance and student support needs. Capacity Building & Staff Support - Mentor novice special education teachers in case management routines, documentation expectations, and compliance practices. - Model effective communication, scheduling, and workflow strategies that reduce administrative burden. - Support onboarding of new staff by providing process guides, templates, and training on compliance systems. Operational Support - Assist with workflow systems that improve efficiency and reduce administrative burden for case managers. - Coordinate with transportation, nursing, and other departments to ensure student needs are met across environments. - Contribute to multidisciplinary evaluation and IEP teams within the scope of the role. Qualifications - Current Colorado teaching license with a Special Education endorsement. - Minimum of five (5) years of successful experience as a special education case manager. - Experience in school settings or administrative support roles. - Strong organizational, communication, and time‑management skills. - Ability to manage confidential information with discretion and professionalism. Work Environment & Physical Demands - School-based office environment with frequent computer use. - Occasional movement between classrooms and meeting spaces. - Ability to manage multiple tasks in a fast-paced setting. Optional Remote/Tele-Support - Virtual meeting scheduling and document preparation. - Remote communication with families and staff. - Digital file management and compliance tracking. Mandatory Background Checks: In alignment with our commitment to student safety, all candidates are required to undergo a biometric background check, which will require fingerprinting. Please be aware that certain findings in the background check may disqualify a candidate from employment in a school setting. These may include, but are not limited to: - Convictions for violent crimes, such as assault or domestic violence. - Convictions for offenses against children, including abuse or endangerment. - Drug-related offenses, particularly those involving the distribution or trafficking of controlled substances. - Certain felony convictions, depending on their nature and recency. - History of certain misdemeanors that may raise concerns about a candidate's suitability for working in an educational environment. Submission of this application signifies your consent to this process and understanding of these criteria. Verification of Qualifications: You will be asked to provide verifiable proof for roles that demand specific qualifications or certifications (such as teaching credentials). We also conduct reference checks to validate your professional history and qualifications. Adherence to Colorado Education Laws: Our recruitment process strictly follows the guidelines and regulations set forth by the Colorado Department of Education. We expect all applicants to be familiar with and adhere to these standards. This employer utilizes E-Verify