Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job Senior Claims Resolution Analysts are responsible for investigating and resolving complex insurance claims. They analyze claim data, review policies, communicate with policyholders and other stakeholders, and negotiate settlements. Senior analysts may also mentor and train junior analysts, provide guidance on difficult cases, and assist with process improvement initiatives. Strong analytical, communication, and problem-solving skills are essential for success in this role. You Will - Requests additional information, when necessary, for completion of claim processing - Reviews claims for eligibility - Maintains updated records and prepares required reports - Assists in claims cost control - Contacts individuals about claims and may provide counsel regarding the amount of benefits - We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. - Actively support the achievement of SCAN’s Vision and Goals. - Other duties as assigned. Your Qualifications - Associate's degree or equivalent experience - 5+ years of related experience - Performs work under direct supervision. - Handles complex issues and problems, and refers only the most complex issues to higher-level staff. What's in it for you? - Base Pay Range: $64,000 - $92,602 Annually - Work Mode: Mostly Remote - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO) - 11 paid holidays per year, plus 1 additional floating holiday - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-AC1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Wealth Advisor is an essential member of a dedicated client practice team servicing Empower Personal Strategy clients who reside in the greater SF Bay area. In partnership with the Practice Lead and the Client Experience Specialist, this role will help deliver a high-touch, highly personalized experience designed to support our clients. Responsibilities will focus on relationship management and delivering thoughtful, strategic planning conversations. The role will coordinate ongoing financial reviews, support the execution of planning campaigns, and help identify opportunities to deepen relationships and expand wallet share within an elite client base. This role is designed for a detail-oriented and proactive advisor who brings deep curiosity, strong financial acumen, and a commitment to delivering an experience that is Easy, Personal, and Enlightening—an essential part of our mission to empower financial freedom for all and our vision to transform financial lives through advice, people, and technology. What You Will Do - Provide a best-in-class client experience through servicing proactive and reactive client engagements related to client onboarding, financial planning, and investor education - Lead clients through optimal experience by effective management of outreach campaigns and Financial Planning milestones - Client relationship management: collaborate with your advisory team to grow and maintain strong long-term relationships with highly valued clients - Identify and drive planning opportunities and coordinate financial planning information gathering - Financial planning & analysis: provide comprehensive financial planning services tailored to clients’ individual needs and goals. Present planning deliverables individually or alongside your advisory team - Investment management: recommend, implement, and review investment strategies that align with clients’ risk tolerance and financial objectives. Remain informed about market trends, economic conditions, and regulatory changes impacting investments - Assist with monthly audit reviews in collaboration with various EPW stakeholders - Collaborate with Portfolio Management to drive relationship clearance, manage customization, and accommodate client requests What You Will Bring - Bachelor degree in Business or related discipline or equivalent experience - 4+ years related work experience in financial services - Demonstrated knowledge of wealth management strategies, financial planning, tax and income optimization, and estate planning - Experience managing a book of clients in the wealth management arena - Detail oriented and able to manage many time-sensitive tasks simultaneously - Strong organizational and presentation skills - Exceptional at delivering effective client consultations – always composed, professional, and skilled at establishing trust and building long-term client relationships - Proven ability to navigate multiple client needs, deliver on multi-product goals, and analyze and present investment portfolios to clients - FINRA Series 65 required - FINRA fingerprinting required upon hire - Ability to meet clients in person in the Greater SF Bay area What will set you apart - Ability to thrive in a fast-paced, growing and evolving business - Excellent verbal and written communication skills - Pro-active self-starter, strong situational awareness and contextual thinking - Proficient in, or ability to quickly learn, Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and other proprietary and recordkeeping systems ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $78,800.00 - $111,275.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 03-24-2026 Want the latest money news and views shaping how we live, work and play? 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About Nen Creative Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands, products, and stories that fuel their growth. Since 2022, we've partnered with some of the world's top founders and institutions including Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, the University of Pittsburgh, Somethings, Mantis VC, Spur, Flora, and more. We're growing fast and looking for great people to join us. About the Opportunity We're looking for a Finance & Operations Lead to own the financial and operational backbone of our creative agency. This role is split between two equally important sides: keeping day-to-day financial operations running smoothly (AP/AR, invoicing, payments) and building the reports, forecasts, and analysis that help us make better decisions. You'll work directly with leadership to manage cash flow, track project and team performance, and turn data into insights that drive the business forward. This is a remote role. We're currently hiring candidates based in New York City, San Francisco, or Los Angeles. What You'll Do Financial Operations - Own all accounts payable and accounts receivable — making sure vendors are paid on time and client payments are collected - Manage invoicing and payment tracking - Review and reconcile expenses from Ramp and QuickBooks - Prepare monthly financial reports and summaries for leadership - Build and maintain dashboards for revenue, costs, margins, and cash flow Forecasting & Planning - Own monthly, quarterly, and annual forecasting - Maintain rolling projections for revenue, expenses, and staffing needs - Model financial scenarios to support decision-making around hiring, pricing, and growth Project & Operational Analytics - Track project budgets, profitability, and forecasted vs actual performance - Monitor team utilization and project assignments to identify capacity issues - Analyze project and team performance data to surface quality trends — for example, identifying patterns in revision cycles, client feedback, or delivery timelines - Flag risks, discrepancies, or inefficiencies proactively and recommend solutions Systems & Process - Maintain accurate project and client data in Airtable and Asana - Refine internal tools, templates, and reporting models - Identify manual workflows and propose automation (formulas, scripts, Zapier) What We're Looking For - 2-5 years of experience in finance, operations, or a combined role — ideally at a startup or small to mid-size company or agency - Comfortable in fast-paced environments - Strong foundation in accounting and financial analysis - Experience managing AP/AR and day-to-day financial operations - Proficiency in Google Sheets / Excel (pivot tables, lookups, financial modeling) - Analytical mindset — you can connect the dots between financial data, project performance, and operational decisions - Self-directed and proactive — you take ownership of problems, not just tasks - Strong English communication and attention to detail - Comfortable working independently in a remote environment

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Patient Financial Care Specialist serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. Responsibilities - Serve as the primary financial contact for caregivers during onboarding into behavioral health services - Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner - Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries - Provide transparent payment information and outline available payment options - Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience - Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems - Uphold HIPAA and privacy compliance standards in all communications Qualifications - 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred) - Working knowledge of health insurance terminology, benefit structures, and prior authorization processes - Strong verbal and written communication skills - Ability to work independently in a remote environment while managing multiple priorities - High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred - Full-time resident of the United States $61,000 - $84,000 a year As a full-time Patient Financial Care Specialist, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $61,000 to $84,000 The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: -Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) -Lyra for Lyrians; coaching and therapy services -Equity in the company through discretionary restricted stock units -Competitive time off with pay policies including vacation, sick days, and company holidays -Paid parental leave -401K retirement benefits -Monthly tech allowance -We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."