Proactively support servicing and account administration for clients, partners, brokers, and consultants as part of supporting customer satisfaction, growth, and retention strategies. Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment. Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners, to understand customer requirements as they relate to products and service offerings Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention Communicate and coordinate client requirements and needs with business partners to ensure accurate information is available to support the client’s plan design and ensure client expectations are met Support the implementation and intake requests of new clients to ensure specified implementation time frames are met or exceeded Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements within approved processes/procedures Maintain working knowledge of existing and new products/services and other general information to ensure accurate information is provided to the sales/account management team and clients or brokers Effectively utilize the sales automation system to maintain current client and prospect records and data Identify problematic issues and offer alternative approved solutions Escalate to the appropriate business partner to drive custom/alternative solutions as needed Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members to support benefit fairs as needed Ensure complete and accurate information is set up in the systems to maintain current client, broker, and prospect records, interfacing with multiple internal & external business partners to coordinate as needed Job Specifications Typically has the following skills and abilities: Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues Ability to quickly learn the company’s products and service offerings and internal systems Ability to manage multiple concurrent account implementations and business issues Understanding of business objectives and the business environment Work within an agile environment, demonstrating a proven ability to adapt to change quickly Excellent interpersonal, written, and verbal communication skills Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Job Summary: We are seeking motivated and detail-oriented Remote Travel Booking Agents to join our growing team. This position involves assisting clients with planning and booking vacations, cruises, theme park visits, and all-inclusive resort stays. The ideal candidate will be passionate about travel, skilled in customer service, and eager to help clients create unforgettable experiences. Key Responsibilities: * Consult with clients to understand their travel preferences, needs, and budget. *Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options. *Accurately manage reservations, changes, and cancellations. *Provide expert guidance on destinations, travel requirements, and exclusive offers. *Deliver excellent customer service before, during, and after travel. *Stay informed about industry trends, promotions, and vendor policies. Qualifications: *Strong customer service and communication skills. *High attention to detail and organizational ability. *Ability to work independently in a remote environment. *Proficiency with digital tools and online booking platforms (training provided). *Prior experience in sales, hospitality, or travel is a plus but not required. What We Offer: - Comprehensive training and ongoing professional development. - Access to industry tools, supplier networks, and booking platforms. - Opportunities for bonuses, incentives, and exclusive travel perks. - Supportive team environment with mentorship and growth opportunities. - Flexible remote work schedule. This is an excellent opportunity for individuals who want to combine a passion for travel with a rewarding career path.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN  Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage.  Please take this into consideration when applying. - Shift differential: $1.50 per hour for hours between 6PM- 6AM - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success.  What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service.  What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment.  Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications.  Preferred Qualifications: - 1+ years of previous call center experience  #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Define and execute the long-term vision and service model for Customer Experience, aligning support and claims operations to company growth objectives. • Own the annual planning process for CX, identifying strategic priorities, major initiatives, service model evolutions, and investment needs. • Establish the operating framework, governance, and performance standards required to scale a high-quality, multi-channel support organization. • Design and implement AI-powered support delivery mechanisms to improve efficiency and service quality. • Lead, develop, and scale the Customer Experience and Claims org, managing managers, FTEs, vendors, and contractors, and building a strong leadership bench within the team. • Design and implement clear career pathways and succession plans to support long-term organizational health. • Foster a high-performance, accountability-driven culture grounded in service excellence, operational discipline, and continuous improvement. • Stand up and mature critical support operations capabilities - including knowledge management, workforce management, training and enablement, quality assurance, tooling, and reporting infrastructure - to enable efficient, high-quality scale. • Develop robust capacity and volume forecasting models across a multi-channel environment to inform hiring plans, budget decisions, and service targets; evaluate and implement workforce planning technology as complexity grows. • Introduce operational rigor by defining productivity standards, quality benchmarks, and performance management systems that ensure consistency and accountability.