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Supervisor Claims Team

InsuranceInsuranceOtherRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

108 days ago

Salary

0

No structured requirement data.

Job Description

Supervisor Claims Team

The Cigna Group

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Operations Supervisor leads a high-performing team of claims processors, driving accuracy, productivity, and service excellence. This role is responsible for daily team operations, performance management, and continuous improvement while ensuring compliance with policies and alignment to organizational and client objectives. - Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals. - Translate organizational strategies into clear expectations that engage employees and drive desired behaviors. - Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results. - Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement. - Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments. - Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality. - Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing. - Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations. - Foster an inclusive, diverse, and collaborative team environment. - Stay informed of changes in the healthcare and claims environment and adapt processes as needed. - Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages. Qualifications - High School Diploma or GED required. Bachelor’s degree preferred. - 1+ years’ of direct people‑management experience, including responsibility for coaching, performance management, and day‑to‑day supervision of a team preferred. - Demonstrated experience leading a team to meet or exceed productivity, quality, or performance metrics preferred. - Proven ability to provide regular feedback, conduct performance discussions, and address performance gaps preferred. - Experience managing workload distribution, scheduling, and priority setting for a team environment preferred. - Experience with Facets is highly preferred. - Strong customer focus with a commitment to quality and accuracy. - Excellent communication, interpersonal, and problem-solving skills. - Demonstrated ability to drive change, process improvement, and operational outcomes. - Strong organizational and time management skills. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays. - Annual salary of 56,500 - 94,100 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligibility to participate in an annual bonus plan. Company Description At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Job Requirements

  • High School Diploma or GED required. Bachelor’s degree preferred.
  • 1+ years’ of direct people‑management experience, including responsibility for coaching, performance management, and day‑to‑day supervision of a team preferred.
  • Demonstrated experience leading a team to meet or exceed productivity, quality, or performance metrics preferred.
  • Proven ability to provide regular feedback, conduct performance discussions, and address performance gaps preferred.
  • Experience managing workload distribution, scheduling, and priority setting for a team environment preferred.
  • Experience with Facets is highly preferred.
  • Strong customer focus with a commitment to quality and accuracy.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Demonstrated ability to drive change, process improvement, and operational outcomes.
  • Strong organizational and time management skills.
  • If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

  • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k) plan.
  • Company paid life insurance.
  • Tuition reimbursement.
  • A minimum of 18 days of paid time off per year and paid holidays.
  • Annual salary of 56,500 - 94,100 USD / yearly, depending on relevant factors, including experience and geographic location.
  • Eligibility to participate in an annual bonus plan.

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