• Ensures identification, assessment, and appropriate person-centered care planning for members. • Links members with appropriate and necessary formal/ informal services and supports across all health domains (i.e., medical, and behavioral health home) • Meets with members to conduct the HRA and gather information on their overall health, including behavioral health, developmental, medical, and social needs. • Administer the PHQ-9, GAD, CRAFT, ACES, LOCUS/CALOCUS, and other screenings within their scope based on member’s needs. • The Care Manager uses these screenings to provide specific education and self-management strategies as well as linkage to appropriate therapeutic supports. • The assessment process includes reviewing and transcribing member’s current medication and entering information into Vaya’s Care Management platform, which triggers the creation of a multisource medication list that is shared back with prescribers to promote integrated care. • Supports the care team in development of a person-centered care plan (“Care Plan”) to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their choice. • Ensure the Care Plan includes specific services to address mental health, substance use, medical and social needs as well as personal goals. • Ensure the Care Plan includes all elements required by NCDHHS. • Use information collected in the assessment process to learn about member's needs and assist in care planning. • Ensure members of the care team are involved in the assessment as indicated by the member/LRP and that other available clinical information is reviewed and incorporated into the assessment as necessary. • Work with members to identify barriers and help resolve dissatisfaction with services or community-based interventions. • Reviews clinical assessments conducted by providers and partners with Care Manager - LP and Care Manager Embedded - LP for clinical consultation as needed to ensure all areas of the member’s needs are addressed. • Help members refine and formulate treatment goals, identifying interventions, measurements, and barriers to the goals. • Ensures that member/legally responsible person (“LRP”) is/are informed of available services, referral processes (e.g., requirements for specific service), etc. • Provides information to member/LRP regarding their choice of service providers, ensuring objectivity in the process. • Works in an integrated care team including, but not limited to, an RN (Registered Nurse) and pharmacist along with the member to address needs and goals in the most effective way ensuring that member/LRP have the opportunity to decide who they want involved. • Supports and may facilitate care team meetings where member Care Plan is discussed and reviewed. • Solicits input from the care team and monitor progress. • Ensures that the assessment, Care Plan, and other relevant information is provided to the care team. • Reviews assessments conducted by providers and consults with clinical staff as needed to ensure all areas of the member’s needs are addressed. • Updates Care Plans and Care Management assessment at a minimum of annually or when there is a significant life change for the member. • Supports and assists with education and referral to prevention and population health management programs. • Works with the member/LRP and care team to ensure the development of a Care Management Crisis Plan for the member that is tailored to their needs and desires, which is separate and complementary to the behavioral health provider’s crisis plan.

• Create and execute comprehensive strategies for channel distribution in the commercial sector to meet sales and revenue goals. • Identify opportunities for channel expansion, recruitment, and onboarding of new resellers in alignment with business growth objectives. • Design programs and incentives to motivate channel partners and maximize their performance. • Collaborate with leadership to execute and monitor annual sales plans for distribution channels. • Own partner-sourced and partner-assisted forecasts for commercial distribution route-to-market. • Lead and oversee the achievement of revenue targets, pipeline generation, new logos and other organization KPIs. • Monitor partner performance, including plan coverage, deal registrations, certifications, and adherence to partner program. • Implement corrective actions when channel partners do not meet performance metrics. • Build and maintain strong relationships with existing commercial channel partners, including distributors, wholesalers, and resellers. • Serve as the primary liaison between the company and channel partners, ensuring clear communication and alignment on objectives. • Identify challenges and opportunities within partner relationships and lead efforts to address these collaboratively. • Lead, mentor, and manage a team of channel managers and sales professionals to ensure high performance in channel distribution initiatives. • Work closely with sales, marketing, enablement, and support teams to ensure channel partners have the resources they need to succeed. • Optimize processes and systems to ensure seamless interaction with channel partners, including order management, forecasting, and inventory planning. • Regularly track and report performance metrics, revenue forecasts, and channel partner activities to senior leadership.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. eClinical Solutions is committed to driving innovation in clinical trials through a better approach to data management and data analytics. We use the eClinical Solutions technology platform, elluminate, throughout the data management process to accelerate timelines for our clients and automate manual processes. We believe in a more agile approach to data management using our core technology elluminate - enabling our life sciences clients to proactively manage their clinical programs and make decisions. You will make an impact:   As a Senior Portfolio Lead, you will be responsible for strategic oversight for assigned customers and ensuring consistency of Data Management services across a customer’s program. You will be responsible for setting data standards, establishing process improvement and process workflows along with designing optimized clinical data flows across numerous systems and taking part in technology improvement and implementation efforts. You will manage end-to-end delivery of data management services for portfolio projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.  Your day to day: - Manage Data Management related aspects of a customer’s program. Provide proactive consultative advice and guidance on overall data management approach and strategy - Responsible for strategic oversight of assigned customers - Serve as the customer’s Subject Matter Expert (SME) on Data Management topics and strategies - Collaborate with the study project team on overall data management strategy for a customer’s program of studies, assuring overall quality and efficiency - Work with study project team members and project managers with project level scope management as appropriate - Provide proactive, timely communication of customer’s program status, data trends and issue resolution with internal team and customers - Perform peer reviews of key Data Management study documents or other Data Management deliverables to assure quality of content and, where appropriate, consistency across a customer’s program of studies - Provide training of Data Management staff on customer’s processes - Act as an escalation path for internal teams in relation to a customer’s program challenges or issues - Participate in the development and implementation of new customer technologies or tools - Map and assess current customer processes and structures for data strategy and identify gaps and areas for improvement - Lead cross-functional project teams to map out data needs; advise customers on relevant data, champions data appropriateness and communicate the opportunities and challenges - Apply data-driven methods to make informed decisions about solutions, deliveries, and teams - Visionary and forward thinking with the ability to influence and effectively drive organizational change and continuous innovation - Ability to take risks implementing innovative solutions, accelerating value to customers - Ability to identify areas for process and systems innovation and implement changes that will enhance the overall effectiveness of the team - Ability to work in a global and highly matrixed ecosystem (internal and external) with a high degree of complexity Take the first step towards your dream career. Here is what we are looking for in this role.  Qualifications: - Bachelor of Science degree (Master’s in Science preferred) in health-related field preferred - 10+ years working in the Life Sciences industry, preferably with extensive experience supporting Pharmaceutical/Biotechnology/Medical Device organizations in a consultative role with a demonstrated successful record of accomplishment of delivering quality and value to clinical teams preferred - Able to proactively make recommendations that optimize clinical data flow and data collection designs as well as identify leading indicators of quality issues and act upon identified clinical data trends - Strong knowledge of ICH/GCP guidelines, 21 CFR Part 11 and clinical trial methodology - Strong project management skills a history of successful scope management, resource management, financial management, project planning and resource allocation - Strong client focus with proven experience delivering solutions requiring managing complex client relationships, multiple Data Management services and delivering results that exceed customer expectations for service and operational excellence - Extensive experience with data review and analytics applications - Strong understanding of Data Management concepts with an ability to implement modern decentralized trials - A detail-oriented team player with strong organizational skills and the ability to multi-task, prioritize and plan within a high-energy, solutions-based environment where the customer comes first - Intellectual curiosity about the science of drug development and how data can best support the scientific goals of a clinical program and how to champion data throughout the clinical development process - Excellent writing and communication skills with proven experience presenting complex ideas clearly and concisely Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/ eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need. Pay Range US Pay Ranges $115,000—$130,000 USD

• Help elevate patient care to a new level • Collaborate with members, providers, and community organizations to address members’ health care and social determinant needs • Facilitate the delivery of appropriate benefits and healthcare information • Develop, implement, and support Health Strategies, tactics, policies, and programs • Acts as a liaison with member/client/family, employer, provider(s), insurance companies, and healthcare personnel • Implements and coordinates case management activities relating to catastrophic cases and chronically ill members/clients • Interacts with members/clients telephonically or in person • Develops a plan of care to facilitate the member/client’s appropriate condition management • Communicates with member/client and stakeholders as appropriate • Prepares documentation of case work activities as appropriate • Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status • Provides educational and prevention information for best medical outcomes • Utilizes case management processes in compliance with regulatory and company policies and procedures.